Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... See more
Whitebox Europe Limited
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See what reviewers are saying
Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... See more
Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... See more
Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... See more
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Excellent service
I would recommend this company with no reservations. Their contact with me very good and I will certainly use the company again. Thank you!
June 24, 2015
Unprompted review
Machine did not work. Took a lot of hassle & time for whitebox to respond. three weeks on from ordering still sat here with a broken machine and no sign of a refund
The machine did not work. I contacted whitebox who said I needed to speak to the supplier. I spoke to the supplier who said I needed to speak to whitebox. I spoke to whitebox again, and finally they said they would speak to the supplier to arrange a replacement. This took so long, that I said I didn't want the replacement. I'd order elsewhere. I had a message to say they would pick it up last Monday. Monday & Tuesday came and went, no pick up & therefore no refund. I hassled them on Tuesday. They promised to phone Wednesday- no phonecall. I have a message saying it will be picked up today. No idea if that will happen. They will not refund until they pick up (yet they can't seem to get it picked up) so I can't get my money back. Three weeks on, from ordering. they have my money & I have a broken machine. Do not buy from these people unless you can deal with rubbish service if things go wrong.
Update: Machine was not picked up. We left it outside the door all day, and were home all day. Still waiting. A new message to say it will be today. I doubt it!
June 18, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write the review and please accept our sincere apologies for the time it has taken to resolve things for you. We did do our best to apologise over the phone earlier today.
Whilst we accept the criticism and take full responsibility for the unacceptably long time it has taken to pick-up the appliance, we did explain that, when anything like this happens, we work in concert with manufacturers’ teams as we need their technical expertise and - if required – their home delivery teams to work on our behalf to resolve things. There is no denying you have been extremely unfortunate; everything that could have gone wrong seems to have gone wrong. We are investigating again and we will get it all resolved as quickly as we possibly can.
We are rightly being pilloried here and we do not make excuses but I do feel we should at least try and explain a little further and no doubt living where you do you will know that it is sometimes more difficult to recover ‘failures’ when they take place in a more remote location. Unfortunately, after setting-up to ‘exchange’ the appliance, we changed this to ‘collection-only’ (as you requested and as you mention) and this resulted in some misunderstanding and led to the considerable further delay. Latterly it appears we have been let down by local couriers and we are investigating this right now. However, we were a bit alarmed to hear that an appliance was ‘left outside’ as obviously a buyer has a duty of care with a product whilst in their possession and if it is not returned in the same condition as it was delivered any ‘loss of value’ could be recovered..worse still what if the appliance went missing? Please be assured we are doing all we can and that as soon as the item has been collected you will be refunded immediately.
Please accept our sincere apologies once again.
Kelly – Whitebox Team
Great value and customer service
Although the website stated it was available for delivery they emailed me the following day to say it was out of stock.Turns out all retailers were waiting for delivery of this model from Indesit(I tried them all).I decided to wait and was kept informed of the progress of my order.They phoned me when it became available to arrange a delivery date.It was delivered on time in a 3 hour slot and is working as expected.I would use this company again without hesitation.Cheapest price I could find and they don't take payment until the order has been delivered.Great service.Thanks.
June 15, 2015
Unprompted review
First class!
Excellent communication, honest and trustworthy. Will certainly use again.
June 11, 2015
Unprompted review
Packaging
They delivered as e pelted, however seemed in a rush and just asked where I wanted it and left it there complete with packaging we were told would be removed., Sign this and gone....,
June 10, 2015
Unprompted review
Double oven
I live in France, bought the kitchen over with me not knowing that France does not (or didn't) do double ovens. The first oven lasted 5 years and then the bottom oven broke, not worth repairing with postage and in a panic how to replace. Neighbours opposite own a gite and were coming over in 5 days, original company now out of business and Google found me the Whitebox Europe site, I ordered online, they offered me delivery options and it was delivered to the neighbours home in UK the next day and brought over and installed all within 5 days, it is a wonderful looking double over and I am over the moon with the ovens and the company, cannot recommend them enough.
June 8, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review. I am afraid we were not aware of any problems regarding your delivery until reading the review. We have contacted the delivery team to try and establish any facts regarding this, however, I am afraid we will require further more detailed information from you. We will make contact with you directly so that we can understand what happened and establish what needs to be done. In the meantime, please rest assured we take all comments/reviews seriously and if anything goes wrong do all we can to rectify, improve and do all we can to stop it happening in future. Thank you again.
Kelly – Whitebox Team
Helpful from the outset
I had been looking for a retailer who could confirm a 2-man delivery for a washing machine which needed to be delivered up a flight of stairs. I had heard of cases where this had been requested but had not happened on the day, and deliveries had been turned away when a one-man delivery could not be safely carried out.
They were quick to respond to a pre-purchase inquiry and reassured me that this was possible. As the product was being delivered direct from the manufacturer they then contacted them at the point of order to ensure they were aware of this requirement. They then emailed me a confirmation of this, along with the order confirmation.
Nothing was automated, it was a personal service.
Coupled with a good product range and pricing I would use them again, and have recommended them to a friend.
As promised, the washing machine was delivered up a flight of stairs without complaint by the two-man team from Indesit, so credit to them too.
June 5, 2015
Unprompted review
Terrible ,worse site I have bought from
I ordered a fridge over 3 weeks ago and after I made the payment,I was not told the fridge is out of stock until 2 days later I was then sent an email saying it will be a week delayed ......now I have reached the end of my 3rd week and still no fridge and they don't even know when it will be delivered.
June 3, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking time to write the review and please accept our apologies for not being able to get your appliance to you quickly enough. When there is any problem with stock availability and we are unable to make the delivery estimate, we get in touch as quickly as we can. We try and make it as painless as possible if we aren’t able to deliver quickly enough (we don’t take payment until delivery is made, taking a pre-authorisation of payment with order but not actually taking money at that stage) and obviously to give people the earliest possible news to allow them to cancel or find alternatives. We did get back to you at 9 am, following the order we’d received after 9 pm the previous evening and although we understand it was with news we’d rather not have been giving we responded quickly and didn’t seek to mislead or hide anything. I’m conscious you stuck with it and kept your order here so I very much appreciate that; we hope we do a little better from here on in.
Kelly – Whitebox Team
Excellent
The product was delivered at the correct time.It was well packaged.
Overall an excellent outcome.Thank you.
May 29, 2015
Unprompted review
Product good but arranging delivery difficult
Could've fault the product but I had no choice of delivery date when ordering. Took two phone calls to sort out which is ok if you are at home all day. I gave instructions for the delivery driver to ring next door when he was on his way but this was ignored. Having said this the item was a lot cheaper than anywhere else I tried. Would buy from them again purely because of price.
May 29, 2015
Unprompted review
You did what you said you would do, and when you said you would do it
Took the stress out of choosing a product. And the delivery service was immediate, as promised. Good stuff.
May 19, 2015
Unprompted review
Perfect
Nothing to add really. Very good service all round. Also Hotpoint themselves.
May 18, 2015
Unprompted review
Speedy and efficient service
We ordered a new Hotpoint washing machine from Whitebox. Their communication was excellent and so was the speed of delivery. We wanted to change the day the machine was delivered and we were able to organise this with no fuss by text.
May 17, 2015
Unprompted review
my washer/dryer
Very good service, delivery on time, polite and efficient
May 13, 2015
Unprompted review
Good quick service
Easy to use website.prompt delivery and a good price. I would certainly use them again.
May 12, 2015
Unprompted review
My New Dishwasher
Just like to say I was very pleased with the service that White Box provided
they kept me informed about delivery date & time, They told me what day,
then txt me a 3 hour window on that day, Due to traffic they was running late but they informed me by txt & arrived only half an hour after the 3 hour window had run out so I would recommend them no problem.
May 10, 2015
Unprompted review
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