Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... See more
Whitebox Europe Limited
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See what reviewers are saying
Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... See more
Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... See more
Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... See more
Company replied
People also looked at
Great service
Great Service and very helpful delivered with in three days
August 7, 2015
Unprompted review
The worst shoping
The worst shoping online which i ever did
After order my item i got message that tomorrow u will get call for confirm my order , i Never get this call. I got e-mail with information ORDER NOT CONFIRMED. I try to contact to whitebox by e-mail but i Never get answer.Deliviery due was on friday, i got my item wendesday. One day before deliviery i got call that tomorrow Courier will arrive but somebody have to help him to bring item up.
Because my wife is not enough strong to carry to first Floor 60kg cooker , I had to take off day in my work to help bring my cooker up. Im Really Really disapointed of this company and of course NEVER EVER USE AGAIN
August 5, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review. I can see you placed an order with us at 22.09 hrs on a Tuesday 14th July 2015 and an automatically generated order confirmation was emailed to you immediately. We do state that we will be in touch after placing an order, however, this contact is not necessarily made by way of a telephone call but we did email you at 10.06 hrs the following morning. We advised you that we use the manufactuer’s home delivery service and unfortunately, in remote areas (in your particular area too), a local carrier will be required to complete the last few miles. It was also confirmed at this time that the delivery to the carrier would be made on Friday 17th July 2015 and that they would contact you directly to confirm a delivery date to your address.
We are currently investigating why the carrier didn’t come with a 2-man crew as we can see this was specifically mentioned on the delivery instructions. This was completely unacceptable and we will investigate why it was ever thought acceptable to ask you to ‘help’. Please accept our sincere apologies and we will come back to you by email once we have completed our investigations.
Please accept our apologies for any inconvenience caused.
Kelly – Whitebox Team
Delivery delay and not a full installation refund
Delivery delayed as item was not available. Surely availability should be made known at point of purchase?
On delivery they could not (would not?) install the dishwasher as they didn't have the right parts. Ok, but then they didn't refund the full installation charge! This is in the Ts & Cs, but I think it's something that needs to change! Why should I pay for a service I didn't receive? I'm not a qualified plumber, so I shouldn't be required to assess the possibility of installation, particularly given the fact I am not aware of the skill level (or lack thereof) of the person delivering the item!
August 1, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review.
Whilst we offer the service of connection, it is clearly stated on our website under the services section that connection is always to existing power points and plumbing within 1 meter of the appliance and without extension hoses for water inlet/outlet waste. We have investigated and checked with the delivery team as to the reasons why your appliance was not connected on the day of delivery and we have been informed that there was no pipework available at the property to connect the appliance to.
We appreciate how frustrating it must be having paid for a service that we were unable to carry-out but in the situation where there is nothing to connect up to (Is what we understand) and as we make clear we have to pay the full cost of the service regardless, refunding half of it we think fair and reasonable. If we have not understood correctly perhaps you would be kind enough to get in touch.
We do apologise for any inconvenience caused.
Kelly - Whitebox Team
Hotpoint Black Washing Machine
great customer service and friendly staff ... when i called to check on status of order/delivery... i was advised i would be contacted by the manufacturer before the end of the week and true to word this happened. extremely happy with their service and delivery. cant fault them and i would recommend then to others as well as use again.
July 27, 2015
Unprompted review
first class service
lowest price and efficient service to deliver tall fridge and seperate freezer
July 26, 2015
Unprompted review
Good service
Brought a Electric cooker for the first time. Didn't know it came without a lead though. It would have been nice to have been informed so that I could have got one earlier but otherwise good service.
July 15, 2015
Unprompted review
my washing machine
delivered on time in great condition delivery men helpful and polite
July 15, 2015
Unprompted review
Excellent service and delivery options
Easy to use website with products at good prices.
Delivery options are excellent, especially the fact that you can choose a specific delivery day. I also received notifications prior to delivery with a time slot for when the delivery would be made.
I would certainly use them again!
July 15, 2015
Unprompted review
Shocking company.
First of all this company encourages you to buy by giving you a false representation of delivery time of 3 days. Then after you have purchased the item you are told you will get an email confirming delivery which on arrival you find that the delivery time is now 15 days.
So you cancel and then wait 5 days for your money to be released to your account.
Why Whitebox cannot confirm delivery time before payment is shocking but deliberate. In my opinion avoid unless you are happy to wait.
July 9, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review. Please accept our apologies once again for the service you received. However, I would like to put the events from our side, even though they will not read well and regrettably won’t make your experience any better. Often stock is allocated automatically when an order is placed on our site and delivery is ‘confirmed’ there and then. With some orders we book stock manually so an estimated delivery is given when an order is placed. We then book stock for an order with the manufacturer (who delivers on our behalf). If for any reason stock cannot be allocated, so we are unable to make the estimated delivery time we aim to alert customers immediately, giving time to find a suitable alternative or for a customer to cancel, find the appliance somewhere else and so on. This we did within 50 minutes of the order being placed. With an order, as we explained, we take a payment ‘pre-authorisation’ (this reserves funds for us) which we would then ‘settle’ (or fulfil) when an item is dispatched. When you cancelled your order, and as we explained in emails and over the phone, we ‘lifted’ the payment pre-authorisation. Usually a pre-authorisation is lifted immediately (within 24 hours) but as we explained, it occasionally takes longer than this (we mentioned 5 banking days which is the time it took). Unfortunately, and as we also explained, the time taken for the bank to lift the pre-authorisation is outside of our control but 9 times out of 10 takes 24 hours. We appreciate that it was extremely frustrating and may have given the impression we were holding onto someone’s money but I can assure we were not. We are sincerely sorry both for being unable to make the estimated delivery and for the time it took for the payment pre-authorisation to be lifted.
Kelly - Whitebox Team
Hotpoint Gas Cooker
Very easy to deal with and arrived on the time and day advised.
July 9, 2015
Unprompted review
OK but packaging not removed
It was all fine, but I had to remove all the packaging myself after the delivery was completed. I only realised later the delivery people should have done this.
July 6, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review.
The delivery team should have removed the packaging from site and we can only apologise that this did not take place on the day of your delivery. As we were not aware about this issue until reading the review, we will investigate further and communicate via email directly with you if there is anything further we can do.
Again, please accept our apologies.
Kelly – Whitebox Team
Free standing cooker
The communications and delivery went as detailed on the web site and came straight from the manufacturer by their transport.
July 6, 2015
Unprompted review
never better
Delivery and service all as stated when ordering, won't hesitate to use them again
July 2, 2015
Unprompted review
Excellent Service!
Excellent service by WB would purchase from them again
June 29, 2015
Unprompted review
My order delivered within the time frame. Delighted it was earlier than I expected.
Concerned, that the delivery truck had only the driver. Your firm should adhere to health and safety regulations. The moving of heavy appliances should not be limited to one person.
As regards the appliance, I am pleased with it. It does lack an interior light. The door has to be opened using both hands. It is unclear whether it is frost free. Time will tell.
No guidance as to the "shelf life" of food frozen. Other freezers have them on the inside of the door.
Or a booklet could be provided.
The upper fast freezing sections are great. The storage space for frozen foods is great. To improve the product, maybe clip on labellers could be attached to the drawers. And small LED lights within would assist greatly.
June 28, 2015
Unprompted review
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