Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... See more
Whitebox Europe Limited
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See what reviewers are saying
Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... See more
Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... See more
Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... See more
Company replied
People also looked at
Great retailer, but appalling manufacturer service
Whitebox is a really good e-retailer, very easy to navigate and order website, fast, efficient feedback about delivery etc. Competitive prices, lots of helpful information, really easy.
Unfortunately, because we chose 'manufacturer delivery and installation', it all went downhill from there. We chose a Washer/Dryer from Indesit/Hotpoint, installation was fine and they removed the old machine for recycling. But the machine did not work properly with the clothes always coming out wringing wet. Then the phone calls to Indesit started. After endless calls and holding and being transferred between departments a repair engineer was sent who couldn't fix it. More calls, more holding, more transferring between departments and a promise of a return call to arrange a new machine. After a week, no call, more calls from me and I finally found a name and direct line number of someone who could help. Finally we have a new machine being delivered next week (not the same model as they are out of stock). If this machine does not work, then I will demand a refund from Whitebox and order a new machine from a different manufacturer.
I think Whitebox, as the retailer (with who I have the legal 'contract' of sale) should take more care about monitoring their suppliers after-sales service.
October 1, 2015
Unprompted review
good reliable company
After ordering my intergrated larder fridge, received an email from Whitebox to advise that there was going to be a delay in delivery of this item, and that if I preferred, I could cancel this item, I was happy to wait , and received a phone call a few days later to confirm delivery, very pleasant member of staff, also the guys who delivered it. will use this company again
October 1, 2015
Unprompted review
good
Its very good, except that my fridge delivery was +4 days than what they initiially estimated. Price best in the market.
September 30, 2015
Unprompted review
Washer Drier Delivery default
I ordered a Hotpoint washer / drier based on the expected delivery of 3 days. However this company replied promptly (within hours) that they had contacted the supplier and the delivery was not expected for 10 to 15 days. I found an alternative supplier who had stock and delivered within 5 working days (slightly cheaper as it happens) and took away the old machine for free. Whitebox promptly cancelled the order, apologised and release the money. I would suggest that if delivery is important that you verify this with the company before placing an order, although they are very quick at telling you if they cannot meet the delivery.
September 26, 2015
Unprompted review
Washing machine
Totally disgusted ordered a cooker,fridge,and washing on the 6/9/15 still haven't received my washing machine which is the appliance that I needed the most as my own one packed in two weeks before I ordered these items will never buy of this site again
September 24, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time writing the review. We apologise sincerely for the delay experienced. If we receive fair criticism we always hold-up our hands and we have no excuse for the delay getting the washing machine to you. I would just take the opportunity to say that whenever we receive an order on a Sunday, as soon as we process the order on a Monday we are back in touch straight away with news of delivery. If there is any problem getting any item we immediately advise a customer and set out the options, including alternatives, cancelling and so on. I can see we emailed you early Monday (next day) with this news. In your case we delivered 2 or the three items in good time I believe, given the delivery post code, and kept you informed about the delay in getting the washing machine. I am genuinely sorry we have let you down on the delivery of the item you needed most urgently and wish we had found a better solution earlier-on for you. Nigel - Whitebox
Freezer
After a mix up in ordering the error was corrected in a very professional way.
All's well that ends well
September 17, 2015
Unprompted review
Easy to order and reasonable prices
This is the first time that I have ordered from Whitebox but would definitely use them again and recommend them to friends and family. A good choice of products, quick and easy to order, good competitive prices and excellent delivery service.
September 14, 2015
Unprompted review
Outstanding seller
ordered washing machine at 7pm online,15 mins later indesit rang to arrange delivery.
Cannot praise this company highly enough.
will deffo use again
September 10, 2015
Unprompted review
Excellent service
Product choice excellent. Delivery and installation service very good.
September 1, 2015
Unprompted review
Great price and service
Best priced fridge I could find coupled with the quality required. delivered on time and kept informed all the way. Excellent.
August 26, 2015
Unprompted review
Very happy
Very easy transaction - ordered fridge freezer and had it delivered and installed at the work place, no problems at all.
August 25, 2015
Unprompted review
Great service
Great Service particularly the delivery man was spot on ! Thank you
August 23, 2015
Unprompted review
Perfect
Had the item in stock when others didn't, at the best price we could find & delivered quickly on the day and at the time promised. Perfect.
August 19, 2015
Unprompted review
Excellent service.
Excellent service from order to delivery. Keen pricing. 5 star service
August 16, 2015
Unprompted review
Built-in larder fridge
Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follow-up enquiries. Ordering was straight forward; you kept me well informed on the delivery date and the appliance was delivered in good condition on the date indicated.
Will be pleased to purchase through again.
August 13, 2015
Unprompted review
Our experience of buying a washing/dryer machine was a good one.
When the order was placed we were kept up to date with delivery times. Very happy with the service.
August 13, 2015
Unprompted review
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