Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... See more
Whitebox Europe Limited
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See what reviewers are saying
Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... See more
Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... See more
Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... See more
Company replied
People also looked at
Cheaper, Fast and Efficient
I would recommend this company for your white goods.
November 25, 2015
Unprompted review
Instant Order
I placed my order for a new Hotpoint washing machine before 12 noon and I had it in my home by 12 noon the next day- incredibly!
November 19, 2015
Unprompted review
My Fridge Freezer
Currys and others, display in their stores and advertise online, items that they are not able to supply but you don't know this until the final part of the buying process. Then you find that delivery cannot commence for weeks until stocks are replenished.
White box did not do this, in my case. They advertised my item, then shipment started next day.
I could have saved a lot of time if I had looked at white box in the first place.
Phil
November 17, 2015
Unprompted review
Excellent Service
We ordered an upright fridge, after investigating which one suited us and bought from White Box. The service and delivery was excellent. We arranged a date for delivery and we were contacted when it would arrive by the van driver. I could not fault this buy and would have no hesitation in recommending them.
November 16, 2015
Unprompted review
Great
Excellent service, competitive price. Kept informed all the way. Would definitely use again.
November 16, 2015
Unprompted review
Cooker delivery
Ordered confirmed quickly and e'mail with delivery date as quick. Phoned the day before to confirm delivery and delivered within the time slot. Over all first class.
November 7, 2015
Unprompted review
Hoover Fridge Freezer
Very good price, excellent communication, also very good delivery - would use this company again
November 7, 2015
Unprompted review
As advertised and early
Our washer/dryer was a very good price and delivered much earlier than we were told it would be. Excellent communication too.
November 4, 2015
Unprompted review
Not good
Rip off rude coustemer repsintives. The lady who dealt with me was so rude and I'm still in shock.
November 1, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review. I am sorry you have had cause to feel so aggrieved.
I have investigated thoroughly and unless there is something incomplete at our end or I have missed something I can see why you could feel frustrated but I cannot accept my colleague was rude to you. You didn’t provide any background to your review and, without breaking any confidences, I thought to do so, in an attempt to answer as fairly as I could. You made contact with us and advised us that the connection and removal service you had ordered had failed on-delivery. We advised you that we needed to check further and to understand from the delivery crew (we explained that manufacturers deliver on our behalf) what had happened and why it had failed and that we would get back to you asap. This we did.
We did explain that whilst we offer the additional service we do state clearly on our site that connection is always to existing power points and plumbing, so within 1 metre of the appliance and without extension hoses for water inlet/outlet waste; it is a service carried out by people trained to do it but, nonetheless, delivery drivers and crew who are neither trained electricians nor plumbers. From our discussions with the manufacturer’s delivery team we were told that the waste outlet required an extension hose and that there was evidence of an existing leak. As regards removing an old appliance for removal/recycling, we were told that the existing appliance was still connected – again we do state on our website that all appliances need to be fully disconnected, free from any housing unit and ready for uplift at the time of delivery – so as with the connection service, even if it cannot be carried out we are charged in full and we state clearly on the site we refund a customer half.
Whilst we appreciate how frustrating it must be, we do our best to make it very clear that we pay the manufacturer the full cost of the service, regardless of whether it takes place or not so only half of the cost is refunded to a customer. We did try and explain this over the telephone and can appreciate if you hadn’t seen it on the site before; but, whilst the news might have been far from what you wanted to hear, we were at no point rude and I am sorry if you felt we were. If there is anything we have missed or should be aware of we will (as discussed on the phone) be happy to discuss things further. Nigel – Whitebox Europe Limited
Shame they couldn't be more honest about the delivery time/stock availability.
Very happy with the price and product. However, had I known that they would not meet their claimed delivery time I would have gone elsewere. The original estimate given was just a few days. An email received the day after ordering extended this to considerably longer. We had ordered the item because we knew someone would be present at home during the school holidays to accept the delivery. When the delivery date was extended again it still fell within the holidays (just) so although they said we could cancel if we wished we chose not to as it was too late to order from anywhere else. Come the morning of the amended delivery date we had still not heard anything and on contacting them they more or less admitted they had forgotten about us! To be fair, the person dealing with the matter was very helpful and did everything to ensure we then got the item as quickly as possible but we still had to arrange for someone else to accept delivery on our behalf. I would shop with Whitebox again, but only if I received their guarantee that the item I was buying was available.
October 31, 2015
Unprompted review
WHITE KNIGHT DRYER FROM WHITE BOX
excellent service from start to end came on time kept informed all the way what more can i say
October 30, 2015
Unprompted review
Better than the competition
We compared amongst the largest competitors and Whitebox won on price and customer service. Worth checking them out!
October 27, 2015
Unprompted review
Surprisingly Excellent
I wasn't sure about ordering from Whitebox as if never heard of them before, but their website checked out and SSL certificates were registered correctly, so gave them a shot.
Their price was the best around for the Dryer I wanted, and the ordering process was simple and easy. I was told delivery would be 3-5 working days, so was surprised when it turned up in two.
This point, however, is where I have dropped a star, as communication about delivery was not good. It was lucky I was home at the time, as if planned to go out that morning. That being said I believe delivery communication is to be handled by the delivery carrier, which is organised by the manufacturer - perhaps something to look into.
Overall I would recommend and would buy again if looking for a washing machine if our current one dies.
October 19, 2015
Unprompted review
Whitebox are OK !
helpful office, they answer the phone promptly - how unusual is that -
and they did what they said they would.
My appliance was delivered on time and in good condition - couldn't
ask for more, really♠
October 9, 2015
Unprompted review
Excellent
Really happy with product. Service/Delivery was fast. One happy customer highly recommend
October 8, 2015
Unprompted review
excellent service
from ordering to receiving the goods purchased, Whitebox provide an excellent service. kept informed of status of order from start to finish and when delivered the delivery man was polite, helpful and a gent.
October 8, 2015
Unprompted review
Not as promised/ bad service/dont buy
I was told BEFORE my purchase that I will be receiving a call the next day and product two weeks after.
Turned out there are no call. I tried to call 3 times, noone answered.
TWO WEEKS later (due date), the customer service answered my call and said she needs the product code and will call back, guess what she disappeared. Three days later I called again and finally know that the product isnt in the stock!! Come on you have promised the delivery date on your website, if you dont have the product just so. I am unsatisfied because I could have purchase from other website at even lower price. I picked this one only bc I saw it has high rating and decided to pay more for better service. Anyway, I got the product but it was like two weeks delay from what is promised (a month after my purchase date).
October 6, 2015
Unprompted review
Reply from Whitebox Europe Limited
Thank you for taking the time to write a review. We are sorry you had problems reaching us when you needed to and feel we let you down. Whilst we usually do better in terms of delivery we did keep to the promise we made according to what we were told by the carrier. I can see you placed an order with us at 23.03 hrs on Thursday 10th September 2015 and an automatically generated order confirmation was emailed to you immediately. We do say that we will be in contact about delivery; we do avoid saying ‘phone call’ because usually contact is via email. It sounds as though this caused some confusion. We did email you at 09.04 hrs on Friday morning, the next day. We advised you of the delivery process and that the item was estimated to be delivered in 4–6 working days. Some carriers (generally on lower value items), in order to make a reasonable delivery cost, optimise their delivery runs, so need to be able to fill a truck when delivering to a specific post code/post codes, therefore we were unable to be specific about a delivery day for this item. It is very far from ideal but it is done to keep costs down; as part of the process the carrier does need to make contact, to make those final arrangements.
If you tried to reach us between 11th and 16th September and were unable to get through we are extremely sorry. I am not too sure where your ‘2 weeks later’ comes from, as we have a record of a phone call, attempted call-back and email less than 6 days (4 working days) later? You should have had the opportunity to leave a message if all our team were busy on 3 occasions; we have checked our voice messaging system and haven’t been able find a message from you I’m afraid. We can see that you called us on 16th September 2015 for an update. We did need to check information so we said we would call you back. Our records show we were unable to reach you on the number provided and that an email was sent to you at 13.53 hrs the same day, advising you that delivery should be expected by the 18th September 2015, within the 4-6 day estimate.
Your review talks about contact by phone which seems to have led to some of the problems experienced. Indeed, we tried to reach you by phone and were unable to and on top of this it appears none of our 3 emails reached you. This is very frustrating; I wonder if they got caught in your spam filter or as occasionally happens got identified as ‘junk mail’?
We use suppliers to make deliveries to our customers so we rely on information they provide as well as our own records here to piece together events; as our dates and record of events differ somewhat from yours, could I ask you to get in touch immediately and preferably by phone or email, if you disagree with any of my dates or version of events, so I can immediately investigate further. Nigel – Whitebox Europe
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