I ordered the stuffs for my daughter. The shipping was so quick and materials of the clothing so good but one of the singlet was slightly damaged and as soon as we get it We emailed them and they as... See more
Company replied
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Review summary
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The customer service representative that helped me was Elise. I explained a situation I had and responded to every single one of my emails!! She helped solve my problem by getting White Fox management... See more
Company replied
Initially, it was a frustrating experience because we made a purchase and the email address had an error which prevented us from obtaining an Order No. which prevented us from being able to make any r... See more
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Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
17K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elise was super helpful with my return
Elise was super helpful with my return
May 20, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback Julia!
We’re so glad to hear Elise was able to assist you with your return and make the process a smooth one.
We really appreciate you taking the time to share your experience!
Kindest,
White Fox
Thank you Anne!
Ann made all the difference in the awful return experience I was having. She took the time to fully read, understand, and investigate my email and then took immediate action to make it right. Can’t thank her enough!
May 18, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind review Denise! We’re so happy to hear Ann was able to turn your experience around and provide the support you needed.
Taking the time to truly listen and help our customers is so important to us, and we’ll be sure to pass your lovely feedback on to her!
Kindest,
White Fox
I wouldn't order or trust this…
I wouldn't order or trust this business. I purchased a jumper. I returned it. The jumper is 74 euro and I got a refund of 54 euro. For some weird reason that took out a 10 processing fee (??) and a shipping fee. The shipping fee I somewhat understand but I have never had a clothing company not refund a processing fee. So 20 euro just gone. That is super dodgy to me. So yeah, I would never buy from them again.
May 19, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear you’re disappointed with your return experience Fiona!
Our return options, including any applicable processing fees and shipping costs, are outlined in our returns policy prior to purchase and at the time of submitting a return.
We understand this can be frustrating, and we appreciate your feedback.
Kindest,
White Fox
They send my a package and I didn't…
They send my a package and I didn't receive, on app they show me that they delivered in my address, but there's nothing and also they do not respond. I don't recommend this shop!!!!!!! THEY SCAMING PEOPLE:)
May 16, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your experience and understand how frustrating this must be.
Please know our customer service team is always here to help investigate any delivery issues and work toward a resolution with you.
Please ensure you reach back out to the team so they can get this resolved!
Kindest,
White Fox
worse customer service and poor quality merchandise
after a over a month with back and forth with this company, they now say the pants will not be returned only willing to give a $20.00 refund on a pair of $70.00 pants.They know they arrived damaged but made every excuse not to return them, have been washed , labels removed all were explained to them. I just want to say anyone wanted to purchase from this company look else were. overpriced , poor quality merchandise, worse customer service and in the end your out all your money.
May 19, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your frustration Cathy and understand this experience has been disappointing.
We can see our customer care team has been in touch and has worked to provide a resolution for you.
We appreciate your feedback and the opportunity to assist.
Kindest,
White Fox
Great! Costumer Services
Great! Costumer Service
Ezgi, was understanding, helpful, kind. For being my first time in costumer services, she made me feel relaxed like texting a friend. Not stressing out about one of my items missing, she is the best! and I will for sure keep on shopping at white fox, love everything they have to offer.
May 18, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Monica!
We’re so happy to hear Ezgi was able to make your first customer service experience such a positive and comfortable one.
We can’t wait for you to shop with us again!
Kindest,
White Fox
WHAT A DISGUSTING COMPANY
WHAT A DISGUSTING COMPANY. I PLACED AN ORDER BY ACCIDENT & NOW THEYRE SAYING THE ORDER DOESNT EXIST EVEN THOUGH I SENT THE $110 CHARGE ON MY CARD. NOW THEY ARE REFUSE TO GIVE MY MONEY BACK AND ONLY OFFERING A STORE CREDIT. THE ORDER HAS NOT EVEN BEEN PACKED AND I WILL NEVER EVER SHOP THERE AGAIN. BUYER BEWARE, THIS COMPANY IS A FUC*ING SCAM AND A SHAM. DISGUSTING
May 18, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear you feel this way Josie.
We can see our customer care team has been in touch and has assisted you in line with our store policies.
We appreciate your feedback and are sorry we weren’t able to provide the outcome you were hoping for.
Kindest,
White Fox
This was the most disappointing service…
This was the most disappointing service I’ve ever received. I ordered items for my holiday and White Fox was unable to provide any explanation as to why my parcel was returned to them and refused to properly assist me. As a result, I was left without my items for my holiday. Very poor customer service and communication — I will never purchase from them again.
May 19, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your disappointment Smarie and understand how frustrating this must have been, especially with your holiday plans affected.
Please get back in touch with the customer service team so they can assist regarding your returned parcel, and we apologise for the inconvenience caused.
Kindest,
White Fox
I have a very bad experience
I have a very bad experience. I bought a Hoodie, it was small so I return it. They never send any receiving email. When I email few times then reply. They received the hoodie but they can’t refund because no tag. I said to them return a hoodie back. I will pay the courier.
They are not giving me rely.
They kept hoodie and £59.
I sent email please if can’t refund my money, can you send my hoodie back.
They kept hoodie and money.
April 11, 2026
Unprompted review
Reply from White Fox Boutique
Hi Mrs Sharma!
We’re really sorry to hear you feel this way and that your recent experience has left you disappointed.
We understand how frustrating it must be when expectations aren’t met and when there are delays or confusion around returns and refunds. This is not the standard we aim to uphold, and we sincerely apologise for any inconvenience caused.
Please note, as outlined in our returns policy, items must be returned in their original condition with all tags still attached in order to be eligible for a refund. We are unable to process returns that do not meet these requirements.
Our full returns guidelines are available on our website at all times for customers to review prior to and after purchase.
We truly appreciate your feedback, as it helps us continue to review and improve both our product experience and customer service moving forward.
Kindest,
White Fox
The quickest delivery I’ve ever…
The quickest delivery I’ve ever experienced! The dress is exactly what I ordered and GORGEOUS! Will be ordering from here again🫶🏻🫶🏻🫶🏻🫶🏻
May 18, 2026
Unprompted review
Reply from White Fox Boutique
Hi Liv,
Thank you so much for your amazing feedback!
We’re so happy to hear your order arrived quickly and that you love your dress — that’s exactly what we like to hear <3
We really appreciate you taking the time to leave a review and can’t wait to have you shop with us again soon!
Kind regards,
White Fox Boutique
You submit a return and they don’t give you your money!!!
You have to keep contacting multiple times to try get your money back from a return. I ordered a dress on the 9th of April. It came and the quality was awful so I requested a return. They charged 9 euros to return which is firstly ridiculous. I sent the order back to the post office in the 11th of April, which was 2 days later. It is now the 18th of may, I’ve contacted their customer service about 5 times at this stage, each time they respond back saying that I will get my refund 10 days after they receive my return. They are so unhelpful. Today I contacted the again through their online chat, and they said I didn’t return my order in time when I did. I’m still waiting on my money back 5 weeks later. Never buy from whitefox if you want to save your money and energy.
May 18, 2026
Unprompted review
Reply from White Fox Boutique
Hi Caoimhe,
We’re really sorry this isn’t the level of service we aim to uphold here at White Fox, and we completely understand how frustrating this situation must be, especially given the delay in receiving your refund.
We’ve flagged this with our customer service team, and they will investigate this as soon as possible and get back to you directly via email with an update on your return and refund status.
Thank you for taking the time to leave your feedback.
We truly appreciate it, and we hope to assist you in resolving this matter quickly.
Kindest,
White Fox
Response within minute and enquiry…
Response within minute and enquiry solved
May 18, 2026
Unprompted review
Reply from White Fox Boutique
Hi Paris,
Thanks so much for your lovely review! We’re really happy to hear your enquiry was resolved quickly and that you’re pleased with your dress.
We truly appreciate your support and can’t wait to have you shop with us again soon!
Kindest,
White Fox
Thereza was amazing to help me change…
Thereza was amazing to help me change my address before the parcel was sent! Super kind, helpful and quick to reply with parcel errors 🤩
May 18, 2026
Unprompted review
Reply from White Fox Boutique
Hi Mel,
Thanks so much for your lovely feedback! We’re really glad Tereza was able to help you quickly with updating your address before dispatch :)
We’ll be sure to pass your kind words on to her.
We really appreciate you taking the time to share this, and we hope to see you shopping with us again soon!
Kindest,
White Fox
Customer service
I kindly requested store credit or a return, as I was past the return window. The customer service team were understanding and as a gesture of goodwill, offered me store credit which I was very grateful for. Really appreciate the help and support provided.
May 13, 2026
Unprompted review
Reply from White Fox Boutique
Hi Natasha,
Thank you so much for your lovely feedback!
We’re really glad our customer service team was able to assist you and provide a resolution that worked for you. It’s great to hear the goodwill gesture was appreciated, and we’re happy we could help.
We truly appreciate you taking the time to share this, and we hope to see you shopping with us again soon!
Kindest,
White Fox
Ezgi was super responsive and the White…
Ezgi was super responsive and the White Fox team was able to provide me with a replacement dress for my med school prom when my package was stolen from my front door. Thank you so much for doing this, I really appreciate it!
May 14, 2026
Unprompted review
Reply from White Fox Boutique
Hi Sarah,
Thank you so much for your lovely feedback! We’re really glad our team was able to assist you quickly and get a replacement sorted for such a special occasion.
We really appreciate you taking the time to share this, and we hope you had an amazing prom.
Kindest,
White Fox
I will never buy from this company…
I will never buy from this company again, I ordered two tops for my daughter, neither one fit so I returned the tops and asked for a credit note on one of the tops and a refund on the other top, after a month of waiting and multiple emails to them, I got told to stop emailing as I would end up at the end of the queue and would take longer. This company eventually refunded me £19 for a top that cost me £25 not including delivery, the other top which I am waiting on an email for a credit note , they emailed me and said it has been rejected, I don’t understand what that means, I feel extremely angry and upset with the customer service never again will I order from them again
April 12, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your frustration Julie and understand how disappointing this experience has been.
We can see our customer service team has since been back in touch to assist you further and provide clarification regarding your return.
We appreciate your feedback and the opportunity to help.
Kindest,
White Fox
Ezgi was so helpful and answered in a…
Ezgi was so helpful and answered in a very timely manner! I love that they didn’t make me feel like a burden for needing their assistance!
May 14, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback Karly!
We’re so happy to hear Ezgi was able to assist you quickly and made your experience a positive one.
We truly appreciate you taking the time to share this.
Kindest,
White Fox
Great Customer Service and management
The customer service representative that helped me was Elise. I explained a situation I had and responded to every single one of my emails!! She helped solve my problem by getting White Fox management involved and everyone's kindness towards the situation made a big impact. Thank you for resolving my issue just the way I wanted instead of refusing my preferred solution!! At first, I was a little upset that they were unable to replace my credit card charge with my store credit because I placed an order after business hours and I thought that was unfair, but I greatly appreciate the exception they gave me! <3
May 13, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for taking the time to share your experience!
We’re so pleased Elise was able to support you throughout the process and help find a resolution that worked for you.
We always want our customers to feel heard and cared for, so your kind words truly mean a lot to us. We really appreciate your understanding and support.
Kindest,
White Fox
Ezgi from White Fox support
Ezgi from White Fox support was very helpful in assisting with my return request. They were very kind and kept me thoroughly updated throughout the whole email process! I am very pleased with the support I received and felt taken care of the whole way through
May 13, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words Jenna!
We’re so pleased to hear Ezgi was able to assist you with your return and kept you updated every step of the way.
Making sure our customers feel supported and cared for is so important to us, and we really appreciate you taking the time to share your experience.
Kindest,
White Fox
I often get clothes from white fox I…
I often get clothes from white fox I absolutely love them and the quality and sizes are fab.
After my order went missing they very quickly sent me out another,delivery is always fast and great thank you so much xx
May 12, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Fiona!
We’re so happy to hear you love the quality and fit of your pieces, and that our team was able to quickly resolve your missing order.
We really appreciate your continued support and kind words.
Kindest,
White Fox
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