I ordered the stuffs for my daughter. The shipping was so quick and materials of the clothing so good but one of the singlet was slightly damaged and as soon as we get it We emailed them and they as... See more
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Review summary
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The customer service representative that helped me was Elise. I explained a situation I had and responded to every single one of my emails!! She helped solve my problem by getting White Fox management... See more
Company replied
Initially, it was a frustrating experience because we made a purchase and the email address had an error which prevented us from obtaining an Order No. which prevented us from being able to make any r... See more
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Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
17K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I often get clothes from white fox I…
I often get clothes from white fox I absolutely love them and the quality and sizes are fab.
After my order went missing they very quickly sent me out another,delivery is always fast and great thank you so much xx
May 12, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Fiona!
We’re so happy to hear you love the quality and fit of your pieces, and that our team was able to quickly resolve your missing order.
We really appreciate your continued support and kind words.
Kindest,
White Fox
Absolutely appalled by the way I’ve…
Absolutely appalled by the way I’ve been treated by this company and especially by a customer service representative named Kyla.
I have spent a huge amount of money with this brand over the past few years and have never once complained. The first time I raise a genuine issue that an item arrived without tags attached and not in expected new condition I’m immediately met with accusations and dismissive responses instead of actual customer service.
Kyla outright stated that the item “did not arrive in this condition,” essentially accusing me of damaging or wearing the item myself, despite having absolutely no evidence to support that claim. The tone throughout has been rude, accusatory, and honestly disgusting.
Rather than listening to a loyal customer, they repeatedly hid behind policy and dragged the matter out until the return window expired, despite me reporting the issue promptly from the beginning.
Good customer service starts with treating customers fairly and respectfully. Long-term customers should not be spoken to like they are being dishonest for reporting a legitimate issue.
Truly one of the worst customer service experiences I’ve had from a company I’ve supported for years.
May 14, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your experience and understand how upsetting this has been.
Please know our customer service team has been in touch to assist and has responded in line with our returns policies.
We appreciate your feedback and are sorry to hear you feel disappointed by the outcome.
Kindest,
White Fox
Kyla Was great help and responded very…
Kyla Was great help and responded very promptly to my request.
May 14, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback Riona!
We’re so glad to hear Kyla was able to help you quickly and provide a great experience.
We really appreciate you taking the time to share this.
Kindest,
White Fox
I accidentally put the wrong shipping…
I accidentally put the wrong shipping address down & flicked an email to whitefox to see if they could change it.
Tereza helped me and was able to change it before it was dispatched!.
She was polite and efficient.
May 14, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback Jaimee!
We’re so glad Tereza was able to assist in updating your shipping address in time and make the process easy for you.
We really appreciate you taking the time to share your experience.
Kindest,
White Fox
Their customer service was amazing
Their customer service was amazing, I was able to get an email back to assist me with my order within an hour, absolutely wonderful!
May 13, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Julia!
We’re so happy to hear our customer service team was able to assist you quickly and make your experience a positive one.
We really appreciate your support and kind words.
Kindest,
White Fox
I had decent experiences with them until...
I had decent experiences with them for a while but I got locked out of my account at one point. I wasn't getting any "reset password" emails from them. I contacted their customer service and they did not help at all. Once girl ended the chat without even answering my question. I had thousands of points in my account and they said they had no way of helping me get into my account if I wasn't getting the "reset password" emails. They also said they can't transfer points. So I lost a ton of points on many purchases I had made and they did absolutely nothing to help. Obviously, haven't shopped with them since.
January 14, 2026
Unprompted review
Reply from White Fox Boutique
Hi Mia,
Thanks for taking the time to share your feedback.
We’re really sorry to hear about your experience with accessing your account and the frustration this caused, especially in relation to your points. We completely understand how disappointing this must have been.
This is not the level of support we aim to provide, and your comments have been shared with our team for review so we can improve both our communication and the way we handle situations like this moving forward.
We appreciate you bringing this to our attention, and if you ever decide to reach out again, we’d love the opportunity to assist you properly.
Kindest,
White Fox
I ordered the stuffs for my daughter.
I ordered the stuffs for my daughter.
The shipping was so quick and materials of the clothing so good but one of the singlet was slightly damaged and as soon as we get it We emailed them and they asked us to send the picture which we send it but after that we didn’t hear any back .
So they need to improve in the customer service whatever they have the good quality of the clothing.
April 8, 2026
Unprompted review
Reply from White Fox Boutique
Thank you for your feedback Ajita, and we’re so glad to hear you were happy with the shipping speed and quality of the clothing.
We’re sorry to hear about the issue with the damaged item, that’s certainly not the experience we want for our customers.
Please reach back out to our customer care team again with your order details, and we’d be happy to look into this for you and assist further.
Kindest,
White Fox
I did an order next day delivery should…
I did an order next day delivery should have came nearly 2 weeks ago, no dispatch email, funds taken from my bank almost £300.
No response from any of customer service team. Not happy at all.
May 1, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your experience Khloe and understand your frustration regarding the delay and lack of communication.
Our customer service team is here to help and we’re sorry this hasn’t met your expectations.
We appreciate you bringing this to our attention and will ensure it’s looked into further if you're able to reach back out to the team ASAP!
Kindest,
White Fox
TERRIBLE NEVER BUY FROM THEM
TERRIBLE NEVER BUY FROM THEM.
I ordered 4 dresses from white fox needed to return 3 of them as the arrived faulty with stains on all of them and I tried contacting them for 3 weeks and they ignored me and I’m fuming as now I’ve sent it back with photo evidence and tags still on them and now they are saying the won’t refund my £150. With dresses that are defected they are awful with customer service I also wouldn’t recommend the quality it is bad and if I could give 0 stars I would I would never buy from them again.
May 13, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your experience Izzie and understand how frustrating this has been.
Our customer service team has since been back in touch to assist you further, and we appreciate the opportunity to help resolve this for you.
Kindest,
White Fox
Shipment Information
I had used my old address information when ordering online, and less than 24 hours later I received an email that my address was changed and the order will be shipped soon. Customer service was efficient and quick.
May 12, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback Neha!
We’re so glad our customer service team was able to update your address quickly and get everything sorted for you before dispatch.
We really appreciate you taking the time to share your experience.
Kindest,
White Fox
Great customer service
My daughters dress arrived slightly damaged( a hole in the netting)
I was in a bind as my daughter needed the dress for her birthday . Elise was very helpful as she was going to do a refund or store credit, however the dress was no longer available in my daughter’s size and we decided to keep the dress. Elise gave me a partial refund so I was very say with the customer service I received.
May 5, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind feedback Cornelia!
We’re sorry to hear the dress arrived with an issue, but we’re so glad Elise was able to help find a solution for you and your daughter in time for her birthday.
We truly appreciate you taking the time to share your experience and hope your daughter had a wonderful celebration.
Kindest,
White Fox
Kyla was so helpful and kind!
Kyla was so helpful and kind!! Great customer service ☺️
May 12, 2026
Unprompted review
Reply from White Fox Boutique
Hi Flo!
Thank you so much for your kind words and 5-star review.
We’re so happy to hear Kyla was able to help and provide you with such a positive experience — we’ll be sure to pass this lovely feedback on to her.
We really appreciate your support.
Kindest,
White Fox
Worst company and customer service I…
Worst company and customer service I have EVER dealt with. Ordered tow parcels, fist parcel I did not receive an order confirmation I emailed about this they said I put the wrong email when I most certainly did not.
Emailed again asking for an order number so I could create a return, the continues to send me the other number and bar code for the other parcel which, I obviously didn’t use as I knew they would use it as an excuse not to refund me.
Waited over 4 weeks for them to reply to me with a return label, absolute worse company ever.
Sent my other parcel back with everything I ordered in there ans they told me I still had to pay £36? In which I told them I returned the whole parcel and they finally gave me a refund.
Do not know who works for this company but it’s like they make it up as they go along.
March 20, 2026
Unprompted review
Reply from White Fox Boutique
Hi Shi, I’m really sorry to hear about your experience — that sounds incredibly frustrating, and it’s completely understandable that you’d feel disappointed.
This is not the standard we aim to provide here at White Fox, and we truly apologise for the inconvenience caused.
We’d really like the opportunity to look into this properly and get everything resolved for you as quickly as possible.
If you could please contact our Customer Service team with your order details and a brief summary of what’s happened, they’ll be able to review everything and assist you further.
You can reach us at info@whitefoxboutique.com
Kindest,
White Fox
Excellent customer service
I had wonderful customer service from Kyla by email when I had issues with return! Thank you!💗
May 11, 2026
Unprompted review
Reply from White Fox Boutique
Hi Eeva!
Thank you so much for your lovely feedback.
We’re so happy to hear Kyla was able to assist you with your return and provide such a positive experience — we’ll be sure to pass this on to her.
We really appreciate you taking the time to share this.
Kindest,
White Fox
Good service!
May 12, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind review Alicia!
We’re so glad you had a positive experience with our team and really appreciate you taking the time to share your feedback.
Kindest,
White Fox
APPALLING SERVICE
APPALLING SERVICE
I received a hoodie with a very noticeable stain, I haven’t even opened up the package it is wrapped in. I emailed white fox asking for a replacement (I will send this one back. Customer services shocking nobody replies to any emails and the chat bot says I must send it back and repurchase but my discount will not be added like last time and shipping will have to be paid. So they’re basically making me spend an extra £15 for a hoodie they sent STAINED and DAMAGED in the first place !!!!
May 11, 2026
Unprompted review
Reply from White Fox Boutique
Hi Lily!
I’m really sorry to hear about this — that’s definitely not the experience we want for our customers, especially when your item has arrived in a damaged condition.
We completely understand how frustrating this must be, and we want to get this resolved for you as quickly as possible.
Please send through your order number and a clear photo of the stain, and we’ll escalate this with our Customer Service team right away so they can assist you further.
We appreciate your patience while we get this sorted!
Kindest,
White Fox
This purchase was very bad from start…
This purchase was very bad from start to finish. The product was very cheaply made and the fabric was just as bad. Don’t even consider you will be able to return it. After a series of convoluted bait and switch tactics I gave up.
DO NOT BUY FROM THIS COMPANY.
****While they are saying they want to make it right, they have not done so.
May 10, 2026
Unprompted review
Reply from White Fox Boutique
Hi Kathie! We're sorry to hear about your experience — this is absolutely not the standard we aim to provide at White Fox.
We understand how frustrating it must be to feel disappointed with both the product quality and the return process, and we genuinely apologise for the inconvenience this has caused you.
We’d really appreciate the opportunity to look into this further for you and see what went wrong in this case.
Please reach out to our Customer Service team with your order details so we can review everything properly and assist you as best we can.
You can contact us at info@whitefoxboutique.com
Kindest,
White Fox
Overall amazing experience staff are…
Overall amazing experience staff are very kind and attentive.
May 11, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Nicole!
We’re so happy to hear you had an amazing experience and found our team kind and attentive.
We really appreciate your support x
Kindest,
White Fox
Bought a gift card and never recieved…
Bought a gift card and never recieved it.
They then said suspected fraud and wanted a screenshot of the transaction inside the banking app which I provided.
They are now ghosting me and holding my money for ransom!!!!! I have emailed multiple times and no response.
Don't deal with this fraudulent company!
May 7, 2026
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your frustration Wolf!
We can see that our customer service team has been in touch and have assisted you in line with our policies and procedures regarding gift card fraud checks.
These steps are in place to help protect our customers and ensure transactions can be verified safely.
Kindest,
White Fox
Absolutely worst customer service
Absolutely worst customer service. Sent them multiple emails about the order (my little children accidently pressed "order" button after collecting 600$ worth of items in the cart and for some reason the order was sent without even asking for card details (apparently card details were saved). Called them immediately and send 10 emails asking to cancel the order. Completely ignoring the emails for weeks and weeks. Eventually the 600$ order arrived. 50% of The items we terrible (too small or too large), material way too thin and unwearable. The most dissapointing ONline shopping experience ever.
December 26, 2025
Unprompted review
Reply from White Fox Boutique
We’re sorry to hear about your experience and understand your frustration Katrina! We always aim to respond to enquiries as quickly as possible and provide clear support around orders and returns.
Please note that orders placed through a saved payment method can process immediately once checkout is completed. We’re also sorry to hear some items did not meet your expectations in fit and material.
If there are any outstanding concerns, please reach out to our customer service team with your order details so we can review this further and assist where possible.
Kindest,
White Fox
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