My first time ordering from White Fox was amazing I ordered a few new hoodies quality was amazing even after multiple washes. Second time ordering a bunch of new hoodies and the quality has changed th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took a while to get my return sorted but was very efficient when I emailed a second time and got a replacement sent out immediately with great communication. Thank you
Company replied
I’ve shopped with White Fox many times in the past - they have great products, competitive prices and amazing sales. Usually the checkout experience is flawless but the one time I had some issues with... See more
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Have made a few orders with white fox and always very happy with my purchases! This time I’d forgotten to change my delivery address after recently moving and the white fox team responded straight aw... See more
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Company details
About White Fox Boutique
Information provided by various external sources
W H I T E F O X
White Fox Boutique is an Australian label loved by celebrities that offers the latest trends at affordable prices. All styles are designed inhouse to make you stand out. Worldwide express shipping available.
Contact info
45-49 Dunning Avenue (no public access), 2018, Rosebery, Australia
- info@whitefoxboutique.com
- www.whitefoxboutique.com
3.1
Average
14K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from White Fox Boutique
Hi Cheryl,
Thank you so much for your feedback! We’re so glad you had a great experience with our customer service.
Kindest,
White Fox
Returns
Deri the customer service representative from White Fox was so helpful with helping me return a damaged item.
There was no question about returning it after sending photos. The response was always on the same day.
March 19, 2026
Unprompted review
Reply from White Fox Boutique
Hi Julie,
Thank you so much for your feedback! We’re so glad Deri could assist you quickly and make your return smooth.
Kindest,
White Fox
The worst company I have ever shopped…
The worst company I have ever shopped with. Every time they send me a faulty item (which is often as the quality is awful) they have an excuse as to why it is not faulty. Will NEVER be shopping here again and I recommend everyone else to shop elsewhere. You’ll either get a damaged item, an item that’s been worn and smells of BO or an item that is not the size it is labelled. STAY AWAH
March 19, 2026
Unprompted review
Reply from White Fox Boutique
Hi Brigita,
We’re really sorry to hear about your experience — this is definitely not the standard we aim to provide. We completely understand how frustrating delays and lack of communication can be.
Please reach out directly to our Customer Service team so they can review your order and assist you further with your refund or any other concerns.
Kindest,
White Fox
Lady I spoke with was super helpful and…
Lady I spoke with was super helpful and friendly! Very happy with her customer service!
March 18, 2026
Unprompted review
Reply from White Fox Boutique
Hi Cassandra,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our team.
Kindest,
White Fox
The lady Sarah helped me out and she…
The lady Sarah helped me out and she was amazing and responded to my emails very fast. I had a problem with my order and it was my fault but she helped me fix it and just amazing customer service.💗
March 18, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review Sienna!
We’re so glad Sarah was able to help you out and provide such a great experience — we’ll be sure to pass this on to her!
Kindest,
White Fox
Worst company ever! Poor quality, bad customer service
Rating: 0/5
Worst company I have ever ordered from so please do not waste your money if you are looking for fast delivery, customer service or quality.
Ordered a few hoodies. Paid for express delivery and they arrived 3 weeks later.
No phone numbers, only emails which they don’t respond to and an online chat that’s just AI. They literally don’t respond to anything, not even social media. Just completely ignore you.
Eventually received the hoodies, quality was poor, very thin and not well made for the money. Sizing was also poor so I returned.
Total of 5 weeks after ordering and still waiting for a refund. No comms.
Will never use again and have told all my friends and family to never order, even they have had bad experiences.
February 12, 2026
Unprompted review
Reply from White Fox Boutique
Hi Stevie,
We’re really sorry to hear about your experience — this is definitely not the standard we aim to provide. We completely understand how frustrating delays and lack of communication can be.
Please reach out directly to our Customer Service team so they can review your order and assist you further with your refund or any other concerns.
Kindest,
White Fox
I absolutely love this company
I absolutely love this company! What they have created is beyond amazing!
March 17, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words Jennifer!
We’re so happy you’re loving everything — it truly means the world to us!
Kindest,
White Fox
great customer service
My initial package got lost and white fox was amazing and helped me make sure I get my product in a timely fashion! My daughter was so excited when she saw the packaging she’d been waiting everyday since we sent the one that was too big back and she lit up like it was Christmas morning all over again. Thank you!
March 1, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words! We’re thrilled to hear that your daughter’s excitement made it all worth it—it’s exactly the kind of moment we love creating. We’re so glad we could get your order to you smoothly and make the wait a little easier.
Your support and patience mean the world to us, and we can’t wait to see you both enjoy your next White Fox pieces!
Kindest,
White Fox
Great Service from Kyla!
Great Service from Kyla!
Had a parcel that was marked as delivered from a neighbour, Kyla immediately got this sorted and investigated and offered a resolution!
Thanks Kyla, You’re truly a credit to White Fox ☺️🤍
March 18, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely feedback Matteo!
We’re so glad Kyla was able to assist you quickly and get everything sorted.
We’ll be sure to pass this on to her xx
Kindest,
White Fox
Awesome customer service
I’ve shopped with White Fox many times in the past - they have great products, competitive prices and amazing sales. Usually the checkout experience is flawless but the one time I had some issues with a discount code not applying correctly, I was very impressed with the customer service team. They were very quick to respond and able to come up with a suitable solution a couple of hours later. Will definitely be shopping here again!
March 18, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your continued support Aleks!
We’re so glad to hear you’ve had great experiences with us and that our team could quickly sort things out for you when needed.
We really appreciate your kind words and look forward to having you shop with us again soon!
Kindest,
White Fox
Very helpful and prompt response!!
March 17, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much Natalie!
We’re so glad we could assist you quickly and helpfully—really appreciate your support!
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your kind words Ava!
We’re so happy to hear you had a great experience—your support means everything to us!
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much Madison!
We’re so glad we could help quickly and effectively—really appreciate your support!
Kindest,
White Fox
Amazing customer service!!! always!!!!
I absolutely love White Fox. Even though their customer service is based in Australia, it is honestly 10 times better than any support I’ve experienced from clothing brands in the UK.
The pieces are original, great quality, and most of the time fit really well. I do tend to send a few items back when I place bigger orders (which I think is totally normal when trying things on at home), and every time the returns process has been smooth and straightforward.
Their team are always super helpful, responsive, and easy to deal with, which makes such a difference.
Couldn’t recommend them enough!
March 10, 2026
Unprompted review
Reply from White Fox Boutique
Hi Lula! Thank you so much for your amazing review.
We’re so happy to hear how much you love your White Fox pieces and that you’ve had such a positive experience with our Customer Service team – this truly means the world to us. We always strive to provide helpful, responsive support, so it’s incredible to know this has stood out to you.
We’re also glad to hear that your returns experience has been smooth and that you’re enjoying the quality and fit of your items!
Thank you again for your support and recommendation – we appreciate you so much.
Kindest,
White Fox
Faulty exchange
Ordered a bikini top, which came broken. However customer services quickly sent me a label to send back at no cost and sent me a replacement as soon as I had sent proof of the return. Replied to every enquiry so quickly, couldn’t fault the team at all!
March 16, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review, Abbie!
We’re so sorry to hear your bikini top arrived faulty, but we’re really glad our team was able to resolve this quickly for you. It’s great to hear that the return and replacement process was smooth and that our Customer Service team kept you updated every step of the way.
We truly appreciate your kind words and support – it means so much to us.
Kindest,
White Fox
Deri from the white fox team was super…
Deri from the white fox team was super helpful. They helped me with my concern and fixed it for me almost immediately! Thank you so so much!
March 17, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words, Annabelle!
We’re so glad to hear Deri was able to assist you quickly and resolve your concern – we’ll be sure to pass this lovely feedback on to them!
We really appreciate your support.
Kindest,
White Fox
I always do Sth wrong with my order but…
I always do Sth wrong with my order but the staff at WF always solve my problem. Love you guys
March 17, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your lovely review, Arpana!
We’re always here to help, so we’re really glad to hear our team has been able to sort things out for you each time. It means so much to us that you feel supported!
We appreciate your kind words.
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your kind review, Rachel!
We’re so glad to hear you found our team helpful and responsive – that’s exactly what we aim for!
We really appreciate your support.
Kindest,
White Fox
Reply from White Fox Boutique
Thank you so much for your review, Shaylee!
We’re so happy to hear you had a lovely experience with us – your support means so much!
Kindest,
White Fox
I love how you guys respond and work…
I love how you guys respond and work with me on what is going to happen and is happening
March 16, 2026
Unprompted review
Reply from White Fox Boutique
Thank you so much for your kind words Rosie!
We’re so glad to hear you’ve had a positive experience with our team and felt supported every step of the way.
We really appreciate you!
Kindest,
White Fox
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