I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more
Company replied
Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more
Company replied
First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.
Company replied
Company details
Information provided by various external sources
White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.
Contact info
White Stuff, Office 2.04/5, Second Floor, Canterbury Court, 1-3 Brixton Road, SW9 6DE, London, United Kingdom
- 020 3752 5360
- www.whitestuff.com
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
A pleasure to shop here.
Such friendly and helpful customer service. It was a pleasure to shop here. Thank you
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Beautiful clothes absolutely first…
Beautiful clothes absolutely first vlass quality
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Emptying basket during payment
During the process of paying for goods the system suddenly emptied out my basket as they had 'sold out'...err...no they hadn't when I started paying - leave things in the basket White Stuff until midnight - if the customer hasn't paid by then, then fair enough, remove it. Also a lot of items already long sold out are being left hanging around online - it is annoying to keep clicking away on them, only to then see that they are no longer available, wasting my time. After the items in the basket were taken I decided to not buy the rest as I fell short of the threshold required for free delivery. Sort your system out!
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review.
We are so sorry to hear that there was an issue at checkout when you were trying to place your order - we appreciate the inconvenience this has caused you.
If you would like to continue with placing an order with us, please feel free to reach out to our Customer Care team and we can assist further with this.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Thoroughly enjoyed my visit
Thoroughly enjoyed my visit - great selection and such a lovely member of staff to chat with at the till.
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
The lady who served me was so nice and…
The lady who served me was so nice and friendly
August 17, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops and received some great service from a member of our team.
We hope to see you again soon.
Kind Regards Customer Care Team
Lovely shop & very helpful the…
Lovely shop & very helpful the assistant looked fab in the striped chocolate & brown t shirt
I bought 2 T-shirts from the sales railthey are always such lovely quality
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping in store with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Great service and great dresses
Called in to ilkley to see what if anything was in the sale that I may like. Found two dresses in a style I like so bought them.
They fit lovely and are great for travelling.
Staff were friendly and shop was clean and tidy and not too cluttered
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Ilkley shop.
Their team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Good website
Good website
Easy to place order
Lovely shoes but returned as sadly too big for me
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping online with us and we're sorry that your purchase wasn't suitable on this occasion but we hope to see you again soon.
Kind Regards Customer Care Team
What lovely staff
What lovely staff you have working in your Lytham shop. Helpful and polite. What a pleasure.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Lytham shop.
The team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Very helpful assistant and pleased with…
Very helpful assistant and pleased with my purchase.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Very helpful store assistant
Very helpful store assistant, quick and efficient when paying. Fitting room spacious and clean.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Love white stuff as a brand
Love white stuff as a brand, quality products that last. Good variety and easy to use online store. Products arrive well packaged and timely.
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping online with us and that you are pleased with your new purchases.
We hope to see you again soon.
Kind Regards Customer Care Team
Good communication and effective…
Good communication and effective service. Kept in the loop for delivery
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us.
Kind Regards Customer Care Team
Great quality top
Great quality top , fits just right , looks great with shorts for a holiday vibe but would also look great with chinos.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you are pleased with your new shorts.
Kind Regards Customer Care Team
Assistant was very helpful friendly and…
Assistant was very helpful friendly and polite nothing too much trouble.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Absolutely fabulous attentive staff!!
Absolutely fabulous attentive staff!!
Couldn’t have been more helpful.
Both the lady and the wonderful guy on the shop floor were so interested in what I was buying and gave help and lovely suggestions of what went with it.
First rate Staff‼️
August 18, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon!
Kind Regards Customer Care Team
Stratford Upon Avon a lovely store. …
Stratford Upon Avon store may be under scaffolding just now, but the store is welcoming and well laid out and much to my husbands delight has a good men’s wear range as well. Staff helpful and friendly and nothing was too much trouble, unisex changing rooms but attendant on hand and run well. Great store and we did purchase some shorts as well, we will be back.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in our Stratford Upon Avon shop.
The team will be delighted to read your review.
We hope to see you again soon!
Kind Regards Customer Care Team
White Stuff
Always find something in White Stuff to buy lovely shop
August 16, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you enjoy shopping with us.
We hope to see you again soon.
Kind Regards Customer Care Team
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