I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely bargain from the sales and then very helpful sales assistant who invited me to sign up for future promotions. The bonus was the free flower seeds. Look forward to many more shopping trips to... See more
Company replied
Lovely girl in store attended to me to pick up order. Tried t shirt on but not suitable. Exchanged for another boxy t shirt in store. Same girl very helpful, friendly and very professional. Full o... See more
Company replied
First time ever that my husband has bought an item of clothing from the first shop visited. Thank you staff at White Stuff. Excellent helpful service during complicated purchase.
Company replied
Company details
Information provided by various external sources
White Stuff is a British fashion and lifestyle brand that sells women’s, men’s and kids' clothing, accessories, homeware and gifts in over 115 shops in the United Kingdom, shops in Germany, via mail-order catalogues and through its website.
Contact info
White Stuff, Office 2.04/5, Second Floor, Canterbury Court, 1-3 Brixton Road, SW9 6DE, London, United Kingdom
- 020 3752 5360
- www.whitestuff.com
4.6
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quality is excellent but sizing…
Quality is excellent but sizing bizarre. 20R is smaller than 18R! Had to return that pair. The 18 is excellent, good fabric, cut and fit.
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality.
We will be sure to escalate your feedback regarding the sizing
Kind Regards
Customer Care Team
Good sale discounts but dirty cubicle
Good sale discounts. Service at the till was friendly and efficient. I reported that the changing cubicle needed sweeping - I had dropped a garment on the floor and when I picked it up there were several dirty clumps of fluff. Fortunately I was able to blow them off and the blouse was not marked.
August 22, 2026
Unprompted review
Reply from White Stuff
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback with service you recived in store. .
We will be sure to escalate your feedback regarding the changing rooms.
Kind Regards
Customer Care Team
Nice new store in Nantwich
Nice new store in Nantwich with friendly staff
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review! It's really appreciated.
We will make sure your feedback is passed on to the team in Nantwich.
Kind Regards
Customer Care Team
Always friendly and helpful staff…
Always friendly and helpful staff without being "pushy". Changing rooms spacious and tidy. Always use the store and have bought lovely clothes in there
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
I just love this dress
I just love this dress. I bought it to celebrate my husband’s 80 th birthday. It hangs beautifully, made from viscose, it feels gorgeous to wear. It’s lovely colours and I had so many compliments. The fit is perfect too.
August 16, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
I ordered a pair of shorts but they…
I ordered a pair of shorts but they were too big! The staff were very helpful and got a smaller pair sent out to me !
I also purchased two tops and a skirt all beautiful quality and as always lovely fabric ! Thanks White Stuff!
August 22, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Great stuff
Been a while since I ordered from White stuff, I cant think why because whenever I do order its always excellent quality - the sizing is perfect for me and great choice of T shirts - I will be ordering again soon - worth more than the 5 stars
August 17, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Wonderful service at this store
Wonderful service at this store. Great advice received from friendly and well informed staff.
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Wonderful dresses at great prices.
I came in for a dress that was on offer and I ended buying a second one also on offer due to the great choice and styles of dresses. Staff were polite, efficient and helpful.
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
The White Stuff shop, Ashford Outlet
The White Stuff shop in The shopping outlet at Ashford had a great choice of sizes and styles. Clothes are well made with nice fabrics and colours. Staff were friendly and welcoming.
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated. It is great to hear that you had a nice experience in our Ashford Outlet Shop.
The team will be delighted to read your review.
We hope to see you again soon.
Kind Regards Customer Care Team
Friendly staff
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Love Whitestuff
Love Whitestuff, easy to order and good quality. Delivery is very good too
August 8, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
The lady who served me was really…
The lady who served me was really helpful. Love the jeans. They are true to size
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
l loved it
I bought this dress as l loved it, yes l waited for it to be reduced, as it was out my budget. But the style is idea for my frame and the colour suits my tone ideal too.
August 21, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
I ordered a top online
I ordered a top online as it was not available in my size in any of the nearby White Stuff stores. The top was delivered to my nearest store within 3 days and, as expected, it fitted perfectly and is so comfortable to wear. Excellent service and excellent quality too! The staff on the store are very helpful and friendly, which is an extra bonus. I now have four of your tops and can recommend them highly.
August 13, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
Kind Regards Customer Care Team
Fast delivery to store
Fast delivery to store. Good service in store. One of polo shirts did not suit, very quickly refunded.
August 19, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback.
It's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
Good customer service
August 18, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
Kind Regards Customer Care Team
Dating returns
I had purchased a dress in two sizes and picked them up via click & collect. One I returned immediately in store as it was too large. I returned the other a few days later, in store, as had decided it didn't suit me. All was fine but the return receipts on my banking app were confusing as both returns were dated the date I made the purchase, rather than the two different dates on which they were returned. I find this confusing as it was hard to differentiate between the two.
August 10, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience shopping with us.
We'd be more than happy to check the refunds for you, just pop an email over to customercare@whitestuff.com.
Kind Regards Customer Care Team
Really Good Quality Clothing
Really Good Quality Clothing, really helpful, friendly staff.
August 20, 2026
Unprompted review
Reply from White Stuff
Thank you so much for your review and feedback, it's really appreciated.
It is great to hear that you had a nice experience in one of our shops.
We hope to see you again soon.
Kind Regards Customer Care Team
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