WholeLatteLove.com Reviews 

16,852
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service team, noting how gracious and respectful representatives are when answering questions and providing guidance. People also love the fantastic selection of espresso machines, as well as the helpful online videos and resources that make using the equipment much easier. However, some reviewers were not happy with the customer service, reporting extremely long wait times on hold and difficulties reaching a human representative. Others mentioned receiving defective products or experiencing frustrating delays and unhelpful responses when trying to arrange repairs, returns, or replacement parts.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and performance. While many reviewers... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a deep divide in how support is... See more

Service

People report ambiguous experiences with service, reflecting a wide division among consumers. While many... See more

Customer communications

Clients share negative opinions on contact, frequently reporting extreme difficulty in reaching... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

WLL has a fantastic selection of machines and some great videos on how to use them as well as some positive and a few negative attributes to steer you in the right direction. It’s a great way to shop... See more

Rated 4 out of 5 stars

So far so good. Great value for the level of me seeing that you do receive however I do not like the being hopper? You have to constantly push the beans down to make sure they get into the grinder. Is... See more

Company replied

Rated 4 out of 5 stars

Great long time equipment and bean supplier to our family! Would have been a 5 star rating but you should have FREE SHIPPING! Offended by your cheesy minimum free shipping purchase thresholds.

Rated 5 out of 5 stars

I have been buying espresso makers as well as coffee from Whole Latte Love for years. Their products are incredible, tech support is stellar, but most amazing is their customer service.


Company details

  1. Coffee Store
  2. Food Products Supplier

Written by the company

Buy from the experts. The team at Whole Latte Love has been selling coffee and espresso equipment since 1997. We have hundreds of videos and blog posts including product reviews, side-by-side comparisons, buying guides, and tech tips so you can shop with confidence. You can also take advantage of our encyclopedic knowledge of coffee and espresso brewing equipment on our Support Wiki.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(16,852)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

People that care who worked hard to make things right

Stop me if you’ve experienced this before, your beloved espresso machine has somehow decided that a very important part of its inner working is missing!! I know who to trust and immediately hum on wholelattelove and order just the little magnet I need BUT once it is delivered the bubble mailer is empty!! OH NO, but the caring and attentive customer support staff immediately jumped into action and sent me a replacement, satisfied and caffeinated customer!!

February 21, 2025
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Reply from WholeLatteLove.com

Thank you for taking the time to share your experience! We appreciate your feedback!

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Shipment updates were given. Product received quickly with no damages.

February 10, 2025
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Reply from WholeLatteLove.com

We’re glad to hear this. Thank you for being part of the Whole Latte Love community.

Rated 2 out of 5 stars

I have been a repeat customer

I have been a repeat customer. I had to use their customer support to order parts for Racillio espresso machine, and found it "ok" but little expert insight on which parts were needed to fix the issue.

Recently I purchased a new espresso machine and grinder. The Eureka grinder had a defective manual-timer switch. It has been a month since I contacted their online service and I now have a month of support text messages, two weeks from when "Brian" from technical support would contact me, which has not happened.

A product warranty is NOT a technical issue unless "Brain" wants to explain to me how to push in an on off button. VERY disappointed.

February 24, 2025
Unprompted review
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Reply from WholeLatteLove.com

Thank you for taking the time to share your experience. We truly appreciate your continued support and are sorry to hear that your recent interactions with our support team did not meet your expectations. Our goal is always to provide expert guidance and timely assistance, and it’s clear that we fell short in this case.

Regarding your Eureka grinder, we sincerely apologize for the delay in resolving the issue. Warranty concerns should be handled efficiently, and we understand how frustrating this has been for you. We’d like to make this right—we have sent this issue directly to our tech supervisor and he will be in contact shortly.

Rated 5 out of 5 stars

Perfect score merited

Ease of ordering and timely delivery of the Roncilio Silvia espresso machine rates a perfect score.

February 14, 2025
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Reply from WholeLatteLove.com

We appreciate your feedback and are happy to know you're enjoying your Rancilio. Thank you for your support!

Rated 5 out of 5 stars

Fast and easy to get my expresso…

Fast and easy to get my expresso machine with a lot of options and videos make me choose the best machine for our home.

February 18, 2025
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Reply from WholeLatteLove.com

Thank you for your feedback. We’re glad to know you had a positive experience with us!

Rated 2 out of 5 stars

No support

I bought a Baratza grinder for $500. It stopped working 4 weeks after purchase. WLL took no responsibility and kicked me to Baratza, who take days to respond. There is no benefit to shopping with WLL over Amazon.

February 10, 2025
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Reply from WholeLatteLove.com

I'm truly sorry to hear about your experience and appreciate the opportunity to clarify. We absolutely stand behind the products we sell and always assist our customers with troubleshooting and warranty support. In the case of Baratza grinders, the manufacturer handles warranty claims directly to ensure the best possible service and resolution. That said, we are always happy to advocate on your behalf and assist in the process however we can.

If you're still waiting on a response from Baratza or need further help, please reach out—we’d love the chance to make this right. Our team is always here to support you!

Rated 5 out of 5 stars

Everything was great

Everything was great, from the choices to the cost to the quick receipt of my new espresso machine.

February 14, 2025
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Reply from WholeLatteLove.com

We appreciate your positive feedback!

Rated 5 out of 5 stars

I always get fast delivery and without…

I always get fast delivery and without any other problems. Great coffee and a huge selection of coffee machines. Best prices I’ve seen.

February 14, 2025
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Reply from WholeLatteLove.com

Thank you so much for taking the time to share your experience with us. We appreciate your positive review!

Rated 5 out of 5 stars

Good service

Decent timing; products in new condition & got what I ordered.

February 14, 2025
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Reply from WholeLatteLove.com

Thanks so much for your positive review!

Rated 5 out of 5 stars

Gaggia academia

The gaggia academia is a fantastic piece of equipment. It was shipped out quickly and received without incident. I've been enjoying the upgraded coffee experience. The price tag was big, but it's well worth it.

February 27, 2025
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Reply from WholeLatteLove.com

Thank you for your kind words. We're glad to hear you had a positive experience!

Rated 4 out of 5 stars

The overall experience was excellent

The overall experience was excellent. My only critique is transparency around shipping charges to Alaska. Going from shipping being included for contiguous states to being charged without transparency is frustrating. How much of the cost was covered in good faith as if it was being shipped to Florida or Texas, or do you recover the entirety of the shipping because I'm in AK?

February 13, 2025
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Reply from WholeLatteLove.com

Thank you for your kind words and for sharing your feedback about your experience. We’re glad to hear it was excellent overall, but we understand your frustration regarding shipping charges to Alaska.

Shipping costs to non-contiguous states can vary significantly, and while we do cover a portion of the shipping cost, the final charge depends on carrier rates. Unfortunately, due to the complexities of shipping to Alaska, we are unable to offer the same free shipping policy as we do for the contiguous U.S. That said, we recognize the importance of transparency and truly appreciate your feedback—it’s something we will take into consideration as we continue to improve our processes.

Rated 5 out of 5 stars

The machine is great

The machine is great, it was easy to setup and use, had issues with my order hut customer service was very helpful and professional, I'll recommend to all my friends and family

February 27, 2025
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Reply from WholeLatteLove.com

We’re so glad you’re happy with your purchase! Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Regular customer with WholeLatteLove

Regular customer with WholeLatteLove. Able to find the parts that I need and excellent customer & technical support. Highly recommend!

February 12, 2025
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Reply from WholeLatteLove.com

Your review means the world to us! Thank you for your kind words and for being a valued customer.

Rated 5 out of 5 stars

Great company

Great product, quick delivery. Will order again. Thank you

February 26, 2025
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Reply from WholeLatteLove.com

Thank you for sharing your experience!

Rated 5 out of 5 stars

We bought a refurbished Gaggia Magenta…

We bought a refurbished Gaggia Magenta Prestige, which was marked down to a song but made even better by a 20% discount we happily accepted. When the machine arrived, it had the wrong water spout, but Whole Latte Love sent a replacement right away. Although it took another week to arrive, the wait was well worth it! My wife said if we drank this coffee in a shop, we would agree that it was some of the best coffee we’ve ever had in our lives. It’s a major upgrade to our quality of life and at a price that made it irresistible. To quote Led Zeppelin, “Got a Whole Latte Love!” 🤘😊🎸

February 26, 2025
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Reply from WholeLatteLove.com

Thank you for your review. We're happy to know you're satisfied with your purchase.

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