Wholesale Domestic Bathrooms Reviews 

3,520
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 558 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff members for being exceptionally helpful, patient, and providing knowledgeable guidance during showroom visits to find the perfect bathroom solutions. Consumers also appreciate the wide range of quality products available and note that the overall purchasing process runs smoothly and efficiently from start to finish. Some reviewers were not happy with order delivery and stock availability issues. A few customers mentioned experiencing communication delays regarding their purchases, while others reported frustrations with unorganized collection experiences or damaged items. People buying online or waiting for replacements occasionally faced challenges regarding customer support responsiveness.

What people talk about most

Staff

People report positive experiences with staff, praising their helpfulness, extensive product knowledge, and... See more

Product

Users describe positive interactions with product, highlighting a great selection of goods and competitive... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff who make the selection... See more

Customer service

Clients share positive opinions on customer service, highlighting the exceptional patience, product... See more

Order

Customers had positive experiences with order, highlighting the simple online ordering process and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Zoe was incredible today - we had a rough outline of what we wanted but were a bit lost on specifics. She talked us through everything we had to consider on the design, and many things we hadn't even... See more

Company replied

Rated 5 out of 5 stars

Looking for triple radiators; must be different from usual. Tried on line but decided had to see and touch. Visited Wholesale Domestic in Hillington. Great range of radiators both in shape and colo... See more

Company replied

Rated 5 out of 5 stars

Our transaction with Alice in the Glasgow Store was stress free. Alice walked us through the showroom and advised us on what we required for our bathroom refit. The selection on display was rath... See more

Company replied

Rated 5 out of 5 stars

We visited Wholesale Domestic at Edinburgh Fort Kinnaird with a clear idea of what we wanted for our new en-suite as part of a garage conversion. Armed with only the measurements provided by ou... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Furniture Store

Written by the company

Whether you are in the market to refresh your existing space with a bathroom accessory, or instead looking to perform a complete renovation, we have items and prices that will appeal to any budget. Value is very important to us and we believe in a philosophy to sell bathroom suite packages at great prices, which is why at Wholesale Domestic you will always get the best price when buying one of our expertly designed bathroom suites which are styled and priced to appeal.

30 Day Money Back Guarantee

We offer a 30 day cooling off period after delivery.

If you decide you are not happy with your order, we will offer a full refund provided you contact us within 30 days of delivery of your order. Please see our website for full terms and conditions.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(3,520)

549 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Really helpful company, I accidentally ordered a straight heated instead of electric heated towel rail, I live remotely so returns etc can be really difficult and Luigi helped me get things sorted perfectly!

June 20, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Luigi!

Many thanks
WDB

Rated 5 out of 5 stars

10/10 service

Srishti was fab from start to finish. Really took her time to help me get the bathroom I wanted! Great service Srishti thank you.

June 20, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Thank you for this wonderful 5 star review!

We are glad that our staff could help you through the process of selecting your bathroom.

We will pass on your kind words to Srishti.

Happy new bathroom!
WDB

Rated 5 out of 5 stars

Wholesale Domestic visit.

I visited wholesale Domestic today with not much of a clue what I was looking for.

Andrea the sales advisor was so helpful with everything from shower enclosures
and wall panel choices.

There was no pushy sales pitch and it was a pleasure to talk with Andrea who helped me make decisions on everything.

June 19, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Hi
Thank you very much for your kind review.
Glad to here you got everything you neededed.

Regards
WDB

Rated 5 out of 5 stars

Cameron Grayson was friendly and super…

Cameron Grayson was friendly and super efficient. He provided a very comprehensive and competitive quotation for my full bathroom refurbishment and had lots of good advice. I was very happy with all his assistance and professionalism, thank you.

June 18, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good Morning,

Thank you so much for leaving us this amazing 5 star review.

We are so happy to hear you enjoyed the service you received from Cameron, and we will pass these lovely words over to him.

Many Thanks,
WDB

Rated 5 out of 5 stars

Alice is PHENOMENAL!

Alice Murphy was a total lifesaver when we visited! Her patience, knowledge and customer service were phenomenal. Alice seemed to immediately understand the design concepts we wanted and she perfectly matched all of the items in each of the rooms. Strongly recommended!

June 13, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you so much for your kind words!

We’re absolutely delighted to hear that Alice made such a positive impact on your visit. Her patience, eye for design, and dedication to delivering exceptional customer service truly make her an asset to our team. We’ll be sure to pass along your lovely feedback to her—it will mean a lot!

It’s wonderful to know she was able to bring your vision to life and help create beautifully coordinated spaces. We really appreciate your recommendation and hope to welcome you back again soon!

Many thanks
WDB

Rated 5 out of 5 stars

Second time using- not disappointed

We recently had cause to visit Wholesale Domestic, Fort Kinnaird, Edinburgh following our decision to refurb our bathroom. Very impressed with the layout of the showroom and noted it was spotless.

Aaron was on hand to assist and was more than useful in helping us with our selection of bath, taps,
wall panels, floor tiles etc.

He was extremely polite, respectful as well as knowledgeable, happy to answer our numerous questions patiently and informatively.

This is the second time we have used this company within the last 6 months. Our previous experience was just as pleasing so no drop in customer service.

June 8, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Aaron!

Many thanks
WDB

Rated 5 out of 5 stars

Wholesale Domestic Bathrooms did not disappoint!

Wholesale Domestic Bathrooms did not disappoint! I was speaking to an colleague about a high quote I was given in Fife and she recommended going, telling me about her savings. A lady called Linda asked to help us and she was absolutely brilliant, she worked at our pace as we told her what we wanted and the price was considerably cheaper than the local company who gave us our original quote.

June 16, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Linda!

Many thanks
WDB

Rated 5 out of 5 stars

We were dealt by linda Doran who was…

We were dealt by linda Doran who was very efficient, had good sound knowledge of what we needed and was helpful at guiding us. The Process was seamless and made our visit to the store a positive and welcoming one.

Very happy with how we were treated and linda had a warm and friendly manner.

Thank you.

June 14, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this wonderful 5 star review!

We are glad to hear that your experience with the store was positive.

We will pass your kind words on to Linda!

Many Thanks,
WDB

Rated 5 out of 5 stars

The staff member (Emma Liddell) was…

The staff member (Emma Liddell) was extremely patient and understanding with your requests and completing our bathroom order.

June 10, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Emma!

Many thanks
WDB

Rated 5 out of 5 stars

Visit today

In today ordering a new bath and panel. Emma helped us look at our options for the bath we chose and priced them for us. She was upper helpful and answered all of our questions.

June 14, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Thank you for the kind words, here at wholesale domestic we pride ourselves on delivering quality customer service and we are glad to see you have enjoyed your experience. I will pass these kind words onto Emma and we will continue to deliver stand out customer service.

Happy new bathroom,

Many thanks,
WDB

Rated 4 out of 5 stars

The sales advisor jui pontis was very…

The sales advisor jui pontis was very understanding and easy to work with . Amazing customer service

June 13, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us an amazing 5 star review!

We are so happy you enjoyed your experience with us

Your lovely words will be passed over to Jui

Happy new bathroom!

Many thanks,
WDB

Rated 3 out of 5 stars

Beware kerbside delivery

Happy with the online ordering process, speed of delivery and products I received. However, the website states that if you spend over £500 you qualify for free delivery. Kerbside delivery. This is the first time I've come across this and I was not impressed.

Firstly I had no idea when the delivery was happening but received a text at 10am saying my order would arrive between 8am - 6pm. I got a call from the delivery driver at around 11am to say he was on his way and I explained that I'm on the 2nd floor. He said he may need some help with the delivery so I offered to come down when he buzzed. He did buzz my door at 1140 but when I got down the stairs I found a wooden pallet with several very large and heavy boxes and the delivery van disappearing down my drive. He hadn't even waited to make sure it was the right address and that I was there to receive it. I then had to enlist the help of my neighbours to get the stuff up to my flat as there was no way I'd have been able to lift the boxes on my own. And I was then left with a large wooden pallet to dispose of myself.

Very disappointing. If a company offers delivery then I would expect my order to be delivered to my home, not abandoned in the foyer.

So overall no issue at all with the products but the delivery process really let it down and would definitely give me pause before using this company again.

June 5, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Hi
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you were happy with our ordering process, delivery speed, and the products themselves. However, we’re very sorry to learn about your experience with the delivery, which clearly fell short of both your expectations and our standard.

We understand how frustrating it must have been to receive limited notice, an unclear time window, and then have your order left unattended without confirmation or assistance—especially given the size and weight of the items. This is not the level of service we aim to provide.
While our standard delivery is kerbside, we appreciate that this may not always be clearly understood, and it’s evident in your case that both communication and execution from the delivery team were not acceptable. We are currently reviewing this with our logistics partners to ensure drivers allow sufficient time for customers to answer and to prevent deliveries being left without confirmation.
We also recognise the inconvenience caused by having to move the items yourself and dispose of the pallet, and we sincerely apologise for this.
Your feedback is extremely valuable and will help us improve both our communication and delivery processes going forward. If you would like to discuss this further, please contact us at help@wholesaledomestic.com, and we’ll be happy to assist.

Regards
WDB

Rated 5 out of 5 stars

Delivery time was as promised

Delivery time was as promised. Even when the panel ordered came damaged contacted them and it was replaced with no issues and on time.
Not my first time using domestic bathroom and l will come back again.
There service is good, staff are great,and they have lots of choices of item to choose. I highly recommend.

June 9, 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good afternoon,

Thank you so much for your kind review!

We’re really pleased to hear that your delivery arrived as promised and that our team was able to resolve the issue with the damaged panel quickly and smoothly for you. Providing a hassle-free experience is what we strive for, so it’s great to know this came through.

It’s especially nice to hear that you’ve chosen to shop with us before and plan to return again—that truly means a lot to us. We’ll make sure your feedback is shared with the team, as they’ll be delighted to know their efforts are appreciated.

Many thanks,
Hayley

Rated 5 out of 5 stars

Steve at Aberdeen branch was absolutely…

Steve at Aberdeen branch was absolutely great he was very knowledgable and helped me a lot.

June 12, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for your kind words! We’re thrilled to hear that Steve at our Aberdeen branch provided such knowledgeable and helpful service. We’ll be sure to pass along your feedback—he’ll really appreciate it

Many thanks,
WDB

Rated 5 out of 5 stars

Charlene at Customer Collections was so…

Charlene at Customer Collections was so patient, friendly and helpful when we decided to buy a clearance item instead of the one we had just purchased in the show room. Thank you it was much appreciated.

June 5, 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good afternoon,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Charlene!

Many thanks
WDB

Rated 5 out of 5 stars

The process of ordering has been…

The process of ordering has been excellent. After ordering our whirlpool bath we realised that we had not ordered the panel, tap and bath trap needed alongside the original order. I spoke to Steve at the Aberdeen store and he was extremely helpful by email and over the phone. Steve was able to add the additional items to my original order so that they can arrive together. I am very happy with the professional service and how efficient the team are in managing orders.

June 11, 2026
Unprompted review
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Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you so much for your kind feedback!

We’re delighted to hear that you had such a positive experience with your order. It’s especially great to know that Steve at our Aberdeen store was able to assist you promptly and ensure everything was added to your order so it could arrive together—he’ll be very pleased to hear your comments.

Many thanks,
WDB

Rated 5 out of 5 stars

Very good service thanks Cameron

Very good service thanks Cameron

June 10, 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Cameron!

Many thanks
WDB

Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with all of the aqua panels I ordered came damaged. After a battle over the phone I was then informed id get a full refund. I then only received a partial refund…. Having to call once again for a rude customer service assistant to inform me that they won’t refund the amount for the trims “as these can be used”. But not actually comparable with other manufacturers specification's. All in all a terrible customer experience and I’d steer clear of in future as products and delivery were very poor quality indeed.

June 9, 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning

We are sorry to hear that you are dissatisfied with your experience and apologise for any frustration caused.

To clarify, refunds for the trims are not issued in advance of their return. In this instance, we arranged for the collection of the trims, and these will be processed for refund once they have been received back by us, along with the delivery charge.

Please be assured that, once the returns process is complete, you will receive a full refund for your order as advised.

If you have any further questions in the meantime, please do not hesitate to get in touch.

Kind regards
WDB

Rated 5 out of 5 stars

We have been at Wholesale Domestic…fabulous service

We have been at Wholesale Domestic twice in the past few days and can’t thank Linda enough. She went above and beyond, ensuring we had everything we needed for the job. She has such a lovely manner and made everyone waiting in the queue feel at ease they would be seen shortly.

June 8, 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Linda!

Many thanks
WDB

Rated 5 out of 5 stars

Amazing price for tiles

Amazing price for tiles. Great friendly service from Charlene nothing was to much bother

June 8, 2026
Unprompted review
Wholesale Domestic Bathrooms logo

Reply from Wholesale Domestic Bathrooms

Good morning,

Thank you for taking the time to leave us this amazing 5 star review!

We are glad to hear that our staff could provide assistance.

We will pass your kind words on to Charlene!

Many thanks
WDB

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