After searching and searching the whole of the interweb for what i thought i wanted i ended up with more questions than answers. The direct messaging service with these guys was invaluable. Almost rea... See more
Company replied
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See what reviewers are saying
Simon was brilliant from start to finish. We’re renovating the living room, lowering the ceiling and building a media wall, and I only had a rough idea of what I wanted for the LED strip lighting.... See more
Company replied
Dee called me within 20 minutes of me placing an order and highlighted things I had overlooked. I decided to completely change the order so he went through each thing, calculated what I required, offe... See more
Company replied
Ordered a LED set for my new media wall. Initially was unsure how to set everything up but WLED helped me with the whole process from design to installation. I had an issue with the Zigbee controller... See more
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Company details
Written by the company
Wholesale LED Lights are an award-winning retailer of LED lighting, specialising in Strip Lights, Panel Lights, Light Bulbs, Spotlights, Downlights, Floodlights, High Bay Lights, Indoor & Outdoor Fittings and more, with over a decade in the industry. Our product catalog spans over 3000 products, with both domestic users and trade clients enjoying our services.
Contact info
86, Scudamore Road, LE3 1UQ, Leicester, United Kingdom
- 0116 321 4120
- cs@wled.co.uk
- www.wholesaleledlights.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Wholesale LED Lights
Hi Gary! Thank you so much for your great review! If you need anything else from us, please just give us a shout on 0116 321 4120. The WLED Team.
Canine Testicules
All round performance outstanding. They know what they r doing. They know all the technical issues and more importantly they plan everything with you from start to finish. Daniel & Kaz r a credit to the company. Well done lads
September 4, 2024
Reply from Wholesale LED Lights
Hi Mark! Thank you so much for your brill review! It's great to hear that Daniel and Kaz were such a huge help for you. Please let us know if there is anything else we can help you with on 0116 321 4120. The WLED Team.
Wouldn’t use again
Wouldn’t use again paid for next day delivery and the items didn’t show up on time- when I contacted the team via message I was told it would be the two days after - but still took money for next day delivery. Asked for refund on the postage told that wasn’t available.
The items that came where wrong
Even though items were discussed before buying again via online chat- just been a headache. Used different lights now which have worked a treat and been half the price from a different company - I never leave bad reviews at all but the guy on the chat wasn’t helpful and it made me cross - previous houses we have always used this company - so they have been great in the past - maybe customer services need to be reviewed!
September 3, 2024
Reply from Wholesale LED Lights
Hi Sharon, firstly our apologies for the experience you have had. I've spoken to my colleagues in the Customer Services department and it appears that we haven't had any emails, chats or phone calls from you regarding the issues you had. We'd be more than happy to discuss and find a resolution to any problems you may have had, on 0116 321 4120, or at cs@wled.co.uk. The WLED Team.
Very happy customer
Great price. Very quick dispatch and delivery. Unfortunately all Comms went into my spam folder but my fault not theirs. Very fast response from customer support when I queried.
September 3, 2024
Reply from Wholesale LED Lights
Hi Mike! Thank you so much for your amazing review! Please do let us know if you need anything further from us on 0116 321 4120. The WLED Team.
Sent incorrect item twice and refused refund
Even though they sent the wrong item both initially and for a replacement, which caused me to have to wait over ten days without the correct bulb, they refused to refund for the inconvenience until i returned the wrong bulbs they had sent, due to no fault of my own. I have mobility issues and there's a reason i order things online, so going to a post office or drop-off point isn't easy for me. Their policy essentially blocks disabled people from receiving refunds and forces you to have to tolerate their incompetence and wait indefinitely for correct items, rather than just provide a refund as all legitimate companies do under the same circumstances
September 5, 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Chloe, firstly our apologies for the experience you have had with us. The incorrect bulbs that you received were purely a human error, which we accept as our fault, and we apologise for this. Regretfully, we have a strict returns policy regarding items being sent back to us before being able to issue refunds, which we have very little wiggle room on. We are however reviewing this case and using it to see how we can improve our services for the future. Our apologies once more. The WLED Team.
Excellent advice and customer service
I was confused about what to buy to fit LED strip lights above and below new kitchen cupboards and to be wired into a switch. During an online chat with Simon he asked all the necessary questions and produce a quote. When I confirmed that I would order he generated the order and emailed me a confirmation. Brilliant! Thank you Simon for making it so easy.
September 2, 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Liz! Thank you so much for your fantastic review! It's great to hear that Simon was such a massive help for you. We're just a phone call away if you need anything further from Simon or the rest of the team on 0116 321 4120. The WLED Team.
Excellent customer service
Product received damaged during transport. Contacted wholesale LED who sorted out a replacement unit swiftly and without any hassle.
Experience with wholesale LED has been good from price, order and customer service. Would happily use them again for my lighting needs
August 29, 2024
Reply from Wholesale LED Lights
Hi Stuart! Thank you so much for your brill review! We're glad that we were able to rectify your issue swiftly! If you need anything else from us in the future, please feel free to give us a call on 0116 321 4120. The WLED Team.
LED Patio floor mounted lighting
Recently bought some LED lights c/w controllers, transformers etc. From my initial online enquiry to order and delivery they were very helpful and the equipment is top quality. I’d had quotations from other suppliers who were considerably more expensive.
They’ve only been installed for a few weeks now but I’m very pleased with the outcome
August 12, 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Andy! Thank you so much for your great review! It's great to hear that you're happy with your lights. Please do let us know if you need anything further from us on 0116 321 4120. The WLED Team.
No need to use anybody else. Excellent.
I picked this company as they were first on Google search and after my experience they should stay there full time. I spoke with Daniel first then Kaz. Both these guys were absolutely top drawer. They knew everything, even my complicated Gibberish didnt throw them they knew exactly what i wanted. Both are a credit to the Company and were very professional, Knowledgeable and oh yeah the politeness they demonstrated was a breath of fresh air. Any firm employing these kind of staff will only Boom. Well done Daniel & Kaz.
MARK
September 2, 2024
Unprompted review
Reply from Wholesale LED Lights
Thank you so much for your absolutely glowing review! It's made our day reading it, and it's great to hear that Daniel and Kaz were such a huge help for you - it's what we're here for after all :) if you need anything else from them or the rest of the team, just give us a shout on 0116 321 4120. The WLED Team.
Item as described and Quick delivery !
August 6, 2024
Reply from Wholesale LED Lights
Hi Gabby! Thanks for your brill review! Please do let us know if you need anything further from us on 0116 321 4120. The WLED Team.
Amazing service
Amazing service, spoke to Kaz on several occasions and he helped with me what I needed and then helped again with minor troubleshooting.
Highly recommended from me!
Personally I would call them, they will help with the other bits you would need.
Delivery was super quick as well.
July 18, 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Dips! Thank you so much for your great review! It's brilliant to hear that Kaz was such a help for you. Please do get in touch on 0116 321 4120 if you need any further help from us with any of your lighting. The WLED Team.
Excellent quality products only…
Excellent quality products only outclassed by staff and support 👌
July 19, 2024
Unprompted review
Reply from Wholesale LED Lights
Hi Danzo! Thank you so much for your great review! We're glad that you're pleased with both the product and the service :) if you need anything else from us, please just let us know on 0116 321 4120. The WLED Team.
Reply from Wholesale LED Lights
Hi Salma! Thank you so much for your brilliant review! If you need anything further from us, just let us know on 0116 321 4120. The WLED Team.
The product was delivered on time and…
The product was delivered on time and it does exactly what I want it too.
July 5, 2024
Reply from Wholesale LED Lights
Hi Graham! Thank you so much for your amazing review! Please do let us know if you need anything else from us on 0116 321 4120. The WLED Team.
Great product
July 4, 2024
Reply from Wholesale LED Lights
Hi Tim! Thank you so much for your great review! If you need anything else from us, please just give us a call on 0116 321 4120. The WLED Team.
Reply from Wholesale LED Lights
Hi Muneeb! Thank you so much for your great review! It's great to hear that Simon was such a help for you. Please do let us know if you need anything further from us on 0116 321 4120. The WLED Team.
Reply from Wholesale LED Lights
Hello Colin, thank you for your review and apologies for the experience you have had with us. I've spoken to my colleague in the customer services department and we have only received your email as of 8:20am this morning, prior to us opening. We will be dealing with your query and issuing a resend for your correct items. Our apologies once more, and please do let us know if you need any further assistance from us on 0116 321 4120. The WLED Team.
Delivered in time .
July 4, 2024
Reply from Wholesale LED Lights
Hi Mukesh! Thank you for your great review! Please do let us know if you need anything else from us on 0116 321 4120. The WLED Team.
The light was damaged and arrived…
The light was damaged and arrived without the isolator. Also paid for next day delivery arrived a day late. Still waiting for a response.
July 3, 2024
Reply from Wholesale LED Lights
Hello, thank you for your review, and our apologies for the level of service you have experienced. Having spoken to my colleague in the Customer Services department, an email was sent, but I don't think it went through. A resend has been issued for your order however, and should be with you very soon. Our apologies once more, please feel free to reach out to us on 0116 321 4120 if you need anything else from us. The WLED Team.
Reply from Wholesale LED Lights
Morning David, thank you so much for your brilliant review! We'd rather underpromise and overdeliver than the other way around, and we're glad to hear that you're happy with the service! Please do let us know if you need anything further from us on 0116 321 4120. The WLED Team.
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