Wickes - Aintree Reviews 

Stephen was great, he listened to my ideas & gave me some tips about what would suit my small kitchen. He let me know straight away cost issues & what the best range would be for my circumstances. In all a great meeting & Im looking forward to my follow up next week to see his design.

Great service amazing staff at aintree depot
Jamie couldn't do enough for us.
Wouldn't go anywhere else now.
Best service I've ever had
Thanks again Jamie

Me and wife were served by a young lad by the name of Elliot (wickes aintree)not only did he put 17 packs of laminate flooring on the trolley he continued to unload into our vehicle whilst very polite and very well manerred great customer service thank you👍

More than 26 emails sent starting with E.Knowles Jan 2025 then Megan Hall June 2025 sending images and videos who just closed complaint. I'm just getting in touch with yourselves, once again, before reaching out to Novuna finance in order to action a section 75 on my bathroom unresolved complaint.
I sure hope you are able to assist. Originally a lady called Elizabeth Knowles was assisting but everything went quite and now we haven't heard back and the case is closed.
I have had a few issues with my bathroom installation which includes the following:
- The seal on my shower screen has come away and mould is building up
- During the original installation, the installer dropped the shower tray on the ceiling (from above) and there's a crack in it downstairs. Despite his best efforts, it stands out like a sore thumb and needs to be addressed
- There's not enough fall on the waste for the shower tray. The waste always has water sitting in it and it back fills rather quickly. We need someone to look at this for us
- There is a crack in the sink which has been reported and not resolved
This was all raised on the 15th of January with Elizabeth Knowles and further videos and images were sent through. I would rather not produce a claim with Novuna finance with a Section 75 and would really appreciate the help that you could provide. We would just like to get these things rectified in a timely manner.
Installation start date 8 Jan 2024
Installer said he would come back to fix crack but never did.
Completion date was after 18th Feb 2024
If you could give me a call to discuss that matter, that would be greatly appreciated.
With kind regards,
Robert

Abhisek Ray June 2025
After reviewing our system, I can confirm that no formal complaint or warranty ticket was raised following your installation, which was signed off as completed and satisfactory in January 2024. Unfortunately, the original installer no longer works with us, which limits our ability to evaluate or follow up directly on work carried out at the time. Any issues that arose immediately after installation would have needed to be addressed through direct liaison with the installer.
Regarding the specific points you've raised:
Mould on the shower screen seal: Mould build-up typically results from moisture and lack of ventilation, and is considered a usage-related issue rather than a product or installation fault. Regular maintenance and cleaning are essential to prevent this, and it is not covered under warranty.
Crack in the downstairs ceiling: As we were not notified earlier, and with the installer no longer available, we unfortunately cannot verify or assess the origin or responsibility for this damage. Any remedial work would need to be considered separately.
Shower not draining / leakage: Could you please confirm the severity of the leak? Have you taken any interim steps to reduce or stop the leakage?
To help us investigate further, please send:
A video showing the water leakage and poor drainage
Details of when you first noticed the issue
Any specific incident that may have caused or contributed to the problem
Crack in the sink: As with the other issues, no prior record of this was raised within the expected reporting timeframe, but I will check with the supplier regarding this.
Please note the installation was completed over a year ago (delivery on 29/02/2023(wrong date), installation starting 08/01/2024), and any delays in raising issues make investigation and resolution more complex. That said, I’ll do my best to assist where reasonable.
(Another bounce)
Once I receive the requested videos and further details, I’ll assess the case and let you know the next steps.

A 2 year guarantee of workmanship that is not worth the paper it's written on. Mould is underneath the sealant and is not cleanable. Sealant will have to be stripped off and replaced which would invalidate the 2 year workmanship guarantee, Pushed to sign off finance when there are oustanding minor issues don't do it.

From start to finish Wickes did an amazing job. Mark Hewitt in the Aintree shop was excellent in helping me to decide on a kitchen and led me to the right decisions. He was very patient and not pushy at all. I would highly recommend Mark if you are thinking of getting a new kitchen.

I spoke to the staff on the phone I can’t remember the name of the lady I spoke to but she couldn’t have been more helpful solving my issue sending back a product we ordered by mistake. (We bought the correct one today) where we were helped tremendously by the staff. Elliot helped me to my car with the keter storage box. Excellent store. Well done to all the staff.

Craig couldn’t be more helpful. A breath of fresh air!

We arranged for a kitchen designer to have a look at our bombsite of a house, we had no kitchen, just a sink, Steve (Ambler) arrived on time and measured up and give lots of advice. Fabulous bloke, loads of patience and loads of help and advice. A week later we went into the Aintree branch and had a meeting with Steve showing us what our kitchen would look like, went through all the details, no hard sell at all and from start to finish Steve helped us. The kitchen arrived on time and in perfect condition and would highly recommend Wickes and especially Steve Ambler, no waffle, no faff, just extremely efficient and helpful. Many thanks Steve and Wickes, best wishes

Thanks to Mark Hewitt for his fantastic customer service when designing and ordering my new kitchen! It is everything I wanted… and more! He was a breath of fresh air, upbeat and extremely helpful from start to finish.
The kitchen was delivered when he said it would be and fitted to a high standard by Michael Pritchard. Again, Michael was fantastic with an eye for detail. He went above and beyond to make sure it was exactly what I wanted.
Thank you once again to you both, I couldn’t have had a better experience

Karen

Steve Ambler from aintree store helped us in the past with our kitchen design which 10 years later is still going strong.
This time round I wanted the bathroom designed but with kitchen cabinets (they’re much bigger and cheaper). Steve made sure they were suitable for a bathroom and then had the patience of a saint while I changed my mind a few times on the design 😂. I would highly recommend him.

I was sold the dream kitchen, but unfortunately, I ended up with an extractor fan that was not fitted to standard. I can't use it, and despite several emails and phone calls, no one is taking responsibility or offering help. I was advised to contact AEG, and the technician who came agreed that the installation was unacceptable.

My kitchen looks nice, but it's disappointing that the customer service team dismisses my concerns while there are still unresolved issues.

We recently had our bathroom completely redesigned and installed through Wickes, and the experience has been nothing short of exceptional.

Steve Ambler, our Wickes bathroom designer, was fantastic from the start. He listened carefully to what we wanted and created a design that was both stylish and practical. His attention to detail and creative use of space really brought the vision to life. Steve made the whole process smooth and stress-free — a true professional.

The installation was carried out by Josh from JEM Bathrooms, and we couldn’t be more impressed. His workmanship is top-notch. Every part of the install was done with care, precision, and a clear commitment to quality. Josh kept everything tidy, was always on time, and handled even the small challenges with ease.

A special mention has to go to the hi-tech Japanese smart toilet — it’s honestly a game-changer! Heated seat, built-in bidet, auto lid, ambient lighting… it brings real luxury and tech into the bathroom, and it was seamlessly integrated into the design.

Thanks to Steve and Josh, we now have a bathroom that feels modern, luxurious, and incredibly well-built. If you’re considering a bathroom renovation, I highly recommend this team. Truly a 5-star experience!

Had kitchen fitted recently and the service has been fabulous.Yousef the kitchen designer is amazing from start to finish he has guided me through everything and gone above and beyond to ensure everything went smoothly. Lee the fitter’s work is perfect and the plasterer and electrician were both great too. Everything was explained and no mess left. Thank you Wickes !!!

Yousef Khezam, the designer at Wickes's Aintree store is an absolute star. He was attentive and sensitive to my requests and guided me through the whole process of purchasing a kitchen and bathroom. He was also proactive during the whole installation period and was prompt in dealing with additional demands as the project progressed. He was also quick and effective at troubleshooting snags and one instance of a delivery delay. He's a credit to the company.

Very good experience from the beginning to the end. Friendly and helpful planners. And excellent work force. I highly recommend wickes for your project.

We've just had our kitchen and bathroom done with Wickes. The customer service we received from Yousef Khezam at this store was exemplary. He did the measuring up himself (unlike other providers we got quotes with) which really helped with the whole process. He responded to our queries super promptly, was extremely patient as we took ages to choose colours (!) and also sorted out an incorrect parking fine within minutes. We'll definitely be recommending Wickes to friends on the back of our experience.

Thank you to Wickes Aintree for their gift of a hedge trimmer to our Community Garden.
It is very much appreciated 🙂
🌿🌿🌿🌿🌿🌿🌿🌿🌿🌿🌿

The staff at Wickes Aintree were exceptional. They have supported our Community Project with their kind donation along with providing a kind and friendly service to our Team. I would highly recommend this store to all users especially those completing a community project. Thanks team!

Wicks delivery stuff to my neighbours and damaged my driveway.
Driver said it was already damaged on his report and transport office believed him without contact with me.
Poor customer service.
Update 8 June.
I provided contact details to Wicks customer service but until today nobady contact with me.
This is unacceptable.

We recently had our kitchen done with Wickes in February-March 2025 and used the Aintree Branch. We had tried a few other places and only came into Wickes to have a look, but found that we really liked what was on their show rooms. We met one of their designers, Mark Hewitt who was incredibly helpful and within a week had come and done a home visit and designed our new kitchen. Mark wasn't pushy at all and made us feel really relaxed and explained everything well. He was also always contactable. The installation team were great and really friendly and each day would send us pictures of what they had done. Inevitably there were some hick ups with things not going to plan at times, but these were always explained well and dealt with quickly. We couldn't recommend Wickes enough and particularly Mark - he is excellent at his job and we're really pleased with our new kitchen!