Wickes - Aylesbury Reviews 

170
TrustScore 4.5 out of 5

4.6

Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury Hertfordshire, HP20 1DG, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Macheala Slatter, was our design consultant. What a very pleasant well mannered and very knowledgeable young lady. She helped us along the way to get the best design for our new kitchen, explaining... See more

Company replied

Rated 5 out of 5 stars

What an excellent experience we had purchasing our wickes kitchen Martin certainly knows his stuff and also full of useful advice. If the kitchen is anywhere as good as the level of service we recei... See more

Company replied

Rated 1 out of 5 stars

Paid £13000 for the new shower room installation. However, in 3 months time, the toilet started running constantly water due to a faulty siphon, then in a week's time no hot water in the shower. The... See more

Company replied

Rated 5 out of 5 stars

Great experience with Wickes from the start to the end. We were really happy with a design created by Chloe Folds, very beautiful but also practical. Thanks to Ian coordinating the whole process. GLS... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Aylesbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury, Hertfordshire, HP20 1DG, United Kingdom

  • +441296399599

4.6

Excellent

TrustScore 4.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(170)

14,141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a delightful experience at Wickes…

Had a delightful experience at Wickes Aylesbury, where they had the items I needed to decorate my tea room. Such lovely vibrant shades of paint I must say!
I want to thank Simon for his help, he was thoughtful, kind, and dare I say it, a bit of a studmuffin. I would gladly take out my false teeth for him ;)

November 1, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Dorothy, we appreciate you sharing your experience at our Aylesbury store. We are so glad you found the perfect paint for your tearoom and that our team member was helpful. -LG

Rated 5 out of 5 stars

Exceptional service

Chris is a fantastic sales assistant who helped me with everything I needed. He answered all my questions positively and then went the extra mile, saying he would happily help me bring my trolley to my car and help load it for me.

November 2, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Kelly.

We're happy to hear that you had such a positive experience. It's great to know that our sales assistant was helpful and went above and beyond to assist you. Thank you for your feedback!
- PP

Rated 5 out of 5 stars

Wickes Kitchen Design, Aylesbury

Chloe Folds, our Kitcheb Consultant based in Aylesbury, designed and ordered our Wickes kitchen. She is superb, understands the products inside out and how everything works together: Endless useful advice.. (my husband did the fitting himself) A few parts were broken or missing and Chloe personally sorted out the problem. A problem that could have caused us grief was handled personally by her and saved us reacting to the company. Chloe deserves high recognition for the effort and care she places with her customers. We are pleased with the end results

October 30, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you taking the time to share your experience. We're happy to hear that Chloe Folds was helpful and knowledgeable, and quickly resolved any issues. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Denise help a lot thank you even with…

Denise help a lot thank you even with her crouches

October 29, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Markus. Thank you for taking the time to share your review with us. We're happy to see that, Denise, was helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I am so pleased with my service.

I went to Wickes the other day to find a new signature colour for the outside of my house. I walked into the store and was immediately met with a radiant worker, Denise, who helped me find the right colour after I had explained to her what my vibe was. I can not be more ecstatic at the amount of workers who know how to do their job. This is a new for me, everywhere I go I get met with attitude and rude comments, but she was so calm and spoke to me like a human. After picking out my colour she checked me out and I am so happy with the paint I got, when leaving she told me "Have a good day!" and I was pleased with her service and hospitality.

October 28, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're happy to hear that you received excellent service and that our team member was welcoming and kind. It's great to know you felt valued and pleased with the paint. - PP

Rated 5 out of 5 stars

I went to wickes yesterday to get some…

I went to wickes yesterday to get some paint and new decking floor for my patio when i walked in i was greeted by a lovely employee named Denise she was very polite and gave loads good suggestions on which would go well I was very pleased with her attitude towards good hospitality

October 28, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hey Liam, thanks for your five-star review, and I'm glad you enjoyed the service from Denise in our Aylesbury store! - Dylan

Rated 5 out of 5 stars

Family bathroom designed and fitted - excellent!

We've just had our bathroom completed with Chloe Folds from the Aylesbury store helping us design it, and Wickes approved fitters carrying out the work. We're very very happy with the result, the design process with Chloe was great and she really took the time to double check things and thought of extra details and that would be important not to miss. She was on hand to discuss any changes or concerns we had which was a reassurance to us given that we were spending what was for us quite a lot of money on the project. The bathroom fitters (Andy and Matt) were really good as well, they tidied up as they went and got things back useable as possible at the end of each day, minimising the inconvenience to us. As and when we can afford to redo our kitchen, we would definitely approach Chloe again for design help! Thanks very much.

October 26, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Danny Newell, We appreciate you sharing your feedback. We're happy to hear that you had a positive experience with Chloe Folds the design consultant from the Aylesbury store, and that the fitters (Andy and Matt) were considerate during the bathroom completion. It's great to know that the extra details were important and that you felt reassured throughout the project. -LC

Rated 5 out of 5 stars

Very helpful staff member

I had a great experience in the Aylesbury store. I had a very helpful young man called Joe who showed me where items were and helped me to the car afterwards

October 9, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Sarah. Thank you for taking the time to share your review with us. We are happy to see that, Joe, was able to help you during your visit to our store in Aylesbury. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Professional friendly easy service

A truly professional and friendly service. Click and collect app easy and goods ready when I got there. No wait and friendly staff. I was even offered by Dave operations if I wanted help which I accepted as was a heavy load of compost. Great experience from beginning to end. I ALWAYS by my goods here because the staff know what they are talking about and give good advice, whereas other DIY stores employ inexperienced people in my view.

October 23, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi, Alison. Thank you for taking the time to share your review with us. We are really pleased to see that you are happy with the click and collect service and that you found our staff to be friendly and helpful. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

What a great bunch of people will use…

What a great bunch of people will use them again as standard good job guys and girls see you soon.

October 13, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Needed some wood to put up a curtain…

Needed some wood to put up a curtain pole. A staff member was there to help me pick the wood I needed

October 13, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We're happy to hear that a staff member was available to help you find the wood you needed for your curtain pole. Thank you for your feedback!
- PP

Rated 5 out of 5 stars

Always have what I need for decorating

Always have what I need for decorating. Staff are very knowledgeable about paint and always give me the advice I need.

October 15, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We're happy to hear that you find everything you need for decorating in our store! We appreciate your positive feedback regarding our team's knowledge. -AK

Rated 5 out of 5 stars

Shop here regularly and it’s always a…

Shop here regularly and it’s always a good experience. Staff are really good and helpful

October 14, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Francis, we're glad to hear you consistently have a good experience in our store. It's great our staff are helpful. Thanks for your feedback. -LG

Rated 5 out of 5 stars

Very pleasant experience today with the…

Very pleasant experience today with the help of a young lady called Denise who was very helpful and informative. 🤩

October 8, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Chris,

We're happy to hear that you had a pleasant experience and that Denise was very helpful and informative. We appreciate your feedback.

-Ellysse

Rated 5 out of 5 stars

Decking boards.

Reference Denise.
I was served efficiently from start to finish and the goods were delivered on time. Thank you.

October 7, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service arranging delivery

Great service when ordering a lot of building material and arranging the delivery. It was a lot to go through and took time but Danielle was very patient and didn’t make me feel rushed. Thanks

September 25, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Brent Jones, We're happy to hear that you had a great experience ordering building materials and arranging delivery. We appreciate your positive feedback regarding the service Danielle provided and patience shown. Thank you! -LC

Rated 4 out of 5 stars

Katrina Burton the designer in the…

Katrina Burton the designer in the Aylesbury branch was absolutely excellent. Got everything correct.always on hand for me to contact and coordinated everything spot on. Would have been 5 stars were it not for the delivery of the actual kitchen. Driver was not happy he had to park a little bit away from my home, he was all for rescheduling with a different vehicle and this would have held up the whole project. Luckily, my builders were here to challenge him and carry kitchen in themselves.

September 28, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're so glad to hear that Katrina at our Aylesbury branch was excellent and coordinated everything well. We'll address the delivery concerns you raised to ensure a smoother process in the future.- PP

Rated 5 out of 5 stars

Good communication from the planning to…

Good communication from the planning to the delivery and installation.
Katrina listened to our ideas and came up with a lovely design.
John the installer was very good at communicating, prompt and a joy to work with. On delivery some items were missing but John reordered items that were then delivered promptly.

September 3, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

We appreciate you sharing your experience. We're happy to hear that Katrina communicated well from planning to installation and that she listened to your ideas and came up with a lovely design that met your needs. We're glad the missing items were promptly addressed. Thank you! -AK

Rated 5 out of 5 stars

Great service

Due to a big project at home, have had to visit the store 6-7 times this week and have had the pleasure of being served by some wonderful colleagues in store to help us out. Special mention to Kim, who was outstanding! Thanks you all and Kim

September 17, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Haroon,

Thank you for sharing your positive feedback. We're happy to hear that you received outstanding support while shopping for your project.

-Ellysse

Rated 5 out of 5 stars

friendly employee

Went into wickes yesterday evening this lovely young lady behind the till had great customer service and was very friendly.

September 15, 2025
Unprompted review
Wickes - Aylesbury logo

Reply from Wickes - Aylesbury

Hi Evie, We appreciate you taking the time to share your experience. We're happy to hear that you received great and friendly customer service at the till. - LC

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look