Macheala Slatter, was our design consultant. What a very pleasant well mannered and very knowledgeable young lady. She helped us along the way to get the best design for our new kitchen, explaining... See more
Company replied
Location
Switch locationCambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury Hertfordshire, HP20 1DG, GB
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See what reviewers are saying
What an excellent experience we had purchasing our wickes kitchen Martin certainly knows his stuff and also full of useful advice. If the kitchen is anywhere as good as the level of service we recei... See more
Company replied
Paid £13000 for the new shower room installation. However, in 3 months time, the toilet started running constantly water due to a faulty siphon, then in a week's time no hot water in the shower. The... See more
Company replied
Great experience with Wickes from the start to the end. We were really happy with a design created by Chloe Folds, very beautiful but also practical. Thanks to Ian coordinating the whole process. GLS... See more
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Company details
About Wickes - Aylesbury
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Cambridge Close, Unit 12, Aylesbury Shopping Park, Aylesbury, Hertfordshire, HP20 1DG, United Kingdom
- +441296399599
4.6
Excellent
170 reviews
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Don't use Wickes their customer service…
Don't use Wickes their customer service is appalling!
We asked them to design a new en-suite bathroom and downstairs cloakroom for us and the communication between Wickes and the contactors doing the work seems to be non-existent. Things were suggested and ordered by the designer and when it came to fitting them, we where told that you can't have this and that, without a lot of major work at great expense, which was never mentioned and more things needed to be chosen! The contactor asked for more tiles to be ordered weeks before the work was due to start but this was never done causing a delay half through the work.
When the work seemed to be nearly finished, I enquired why nothing had been painted and was told they hadn't been told by the designer that this was required, so basically we now have to find our own painter and decorator at further expense. So it's not really design if the work is left unfinished, but that seems to be ok with Wickes!
Also, we have contacted the designer and our customer experience person on several occasions neither who reply to emails or return phone calls.
This process has really affected my mental health it has been so awful, use them at your peril!
July 19, 2024
Unprompted review
Reply from Wickes - Aylesbury
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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