Wickes - Barnstaple Reviews 

39
TrustScore 4 out of 5

3.8

Rose Lane, Barnstaple Devon, EX32 8PG, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had a bathroom design appointment with Janice yesterday and couldn’t have been happier with the experience. She was incredibly knowledgeable, personable, and very helpful throughout, taking the time... See more

Company replied

Rated 1 out of 5 stars

Once again a kitchen fitted two years ago and nothing but problems and Wickes will not rectify under the zten year warranty. 1. Damaged worktop 2. New wooden flooring sliding out of place. 3.... See more

Company replied

Rated 5 out of 5 stars

Ordered my nine bags of bark and weed killer and a pot of ready made cement on the 29th/5/2026 I had my confirmation and also then I had a delivery slot for the 30th /5/2026 11 am to 3 pm actually t... See more

Company replied

Rated 5 out of 5 stars

Zac was incredibly patient and helpful whilst trying to source us some wood for panelling. This wonderful young man went above and beyond customer service to help us. He is a credit to the store and c... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Barnstaple

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Rose Lane, Barnstaple, Devon, EX32 8PG, United Kingdom

  • +441271321303

3.8

Great

TrustScore 4 out of 5

39 reviews

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1-star

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3.8

All reviews

(39)

14,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom at the Barnstaple store was…

Tom at the Barnstaple store was absolutely brilliant. We came into the store desperately needing expert advice and assistance and he rescued us. He was friendly and knowledgeable and so helpful. We cannot rate him more highly

March 22, 2025
Unprompted review
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Reply from Wickes - Barnstaple

We are so pleased to hear about your positive experience at our Barnstaple store. It's wonderful to know that you received such excellent service from Tom. - SW

Rated 5 out of 5 stars

Harry was really very helpful today

Harry was really very helpful today. Thank you

March 21, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Harry in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Outstanding staff

Outstanding staff in the Barnstaple branch, customer service is off the scale. Thank you!

March 18, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey there, thanks for your five-star review, and I'm glad you enjoyed the service in our Barnstaple branch. - DB

Rated 5 out of 5 stars

I needed some muscle …..

So I said to myself, no way will we find any organic farmyard manure here in Barnstaple …….. how wrong! 103 bags of Levingtons. Yay. In I go - nice smiley welcome from a young man at the till ……. he reminds me of their 3 for 2 deal, then comes out and loads a dozen bags onto my trailer ( I’m getting on a bit so that assistance was very gratefully received) all the while cheerful and chatty. Result. Big shout out for Ryan - thanks mate.

March 6, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey Ricky, thank you for your five-star review, and I'm glad that you enjoyed the service from Ryan in our Barnstaple store! - Dylan

Rated 5 out of 5 stars

The staff in the Wickes branch

The staff in the Wickes branch Barnstaple are very helpful - we have been doing up our property and the staff there have gone the extra mile to help us, especially Samantha who is always smiling nothing too much trouble. Thank you for making the building buying a bit more easier.

February 23, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey there, thanks for your wonderful review, and I'm happy to know that Samantha was able to help you in our Barnstaple store! - Dylan

Rated 5 out of 5 stars

Very helpful and polite staff and…

Very helpful and polite staff and talked me through what I needed.

February 16, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hi Cassandra, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Excellent service always.

I'm a Handyman and a regular at Wickes, Barnstaple. I find the staff there are always polite and go out of there way to help with any queries. I'm very happy with the service I receive and will continue to use this store.

February 6, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hi Mark, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

I've been using Wickes for quite some…

I've been using Wickes for quite some time now to get materials for my work. Everyone is always friendly and helpful. Sammy is always smiling and pleasant when I get to the tills.
It makes a difference when the staff recognise your face and say hello

February 6, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey Toby, thanks for your five-star review, and I'm glad you enjoyed the service from Sammy in our Barnstaple store! - Dylan

Rated 5 out of 5 stars

Great helpful team

I went into my local wickes as I'm doing a project at home the staff were very helpful, couldn't be happier they help me find everything I needed, thank you all

February 5, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hi Craig, Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience in our store and that our team was able to help you find everything you needed for your project. We appreciate your kind words and hope to see you again soon. - SF

Rated 5 out of 5 stars

Tom was very helpful with what we went…

Tom was very helpful with what we went into store for, unfortunately it wasn’t I stock but made sure it was home delivered by the end of the week!!!

February 1, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey Katya, thanks for your five star review and I'm glad that you enjoyed the service in our Barnstaple store! - Dylan

Rated 5 out of 5 stars

Wickes Barnstaple

I needed some DIY products so I visited my local wickes store in Barnstaple. The store was tidy and well laid out, I needed some timber and the selection was vast and in pretty good condition. I got exactly what I needed for my project.
The staff seemed busy but were very helpful when I needed some advice.
The guy on the till was really friendly and efficient. Would recommend for all DiY needs.

January 17, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Absolutely fantastic

from the moment I walked in the store I was greated with a warm and welcoming good morning from a very friendly older chap at the till, the staff went above and beyond to find and carry the items i purchased for me to my car i can't praise the service i received enough I'd definitely give more than 5 star's if I could.

January 11, 2025
Unprompted review
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Reply from Wickes - Barnstaple

Hey Julie, thanks for your five-star review regarding your experience in our Barnstaple store. It makes us proud that you had friendly and positive time! - Dylan

Rated 1 out of 5 stars

I have been waiting over a week for a…

I have been waiting over a week for a delivery of heat logs notwithstanding escalating the issue on numerous occasions with your customer services team. I am led to believe the issue cannot be resolved until there has been a store discussion with City Sprint which is not my concern. Very poor service, I would urge caution in the use of the delivery service at the moment.

October 7, 2024
Unprompted review
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Reply from Wickes - Barnstaple

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 5 out of 5 stars

Andy Burgess, Kitchen Designer

Andy Burgess, the kitchen designer was absolutely brilliant with us and helped us redesign our kitchen to ensure we got the best out of the space. He was friendly and professional and went the extra mile to ensure we had a great experience in store. Highly recommended kitchen designer service in store.

September 13, 2024
Unprompted review
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Reply from Wickes - Barnstaple

Hey Cat, thanks for your amazing five-star feedback, and I'm delighted that Andy was brilliant throughout your kitchen design. It makes us proud you would recommnend Wickes, and enjoy your new space! - Dylan

Rated 5 out of 5 stars

I was in your Barnstaple store recently…

I was in your Barnstaple store recently and purchased some wood for a DIY project. I would like thank your colleagues Connie and Darren they went above and beyond, Darren held my wood whilst I paid for said items. They were both engaging and entertaining and added a human touch to the experience of shopping with yourselves the banter was also greatly appreciated. Please do thank them for their great service and being part of making day a good one whilst spending money.

September 21, 2024
Unprompted review
Wickes - Barnstaple logo

Reply from Wickes - Barnstaple

Hey Nat, thanks for your amazing feedback, and I'm glad that Connie and Darren were first class throughout your visit to our Barnstaple store! - Dylan

Rated 3 out of 5 stars

Wickes Barnstaple P'king Chg £100

Visited Wickes in Barnstaple to decide on decor and flooring as well as plumbing requirements and spent over £200 in store.
Today I have a parking excess notice from their parking company informing me I outstayed my welcome by an hour whilst in store.
However on calling Wickes Customer Services the parking fine was rescinded.
Well done TR, very much appreciated.

So 1 star for Parking issue and 5 stars for TR and Wickes overall willingness to resolve issue.

August 24, 2024
Unprompted review
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Reply from Wickes - Barnstaple

Hi Simon,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about your experience regarding being issued a parking fine, we understand your frustration and would like to look into this further. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB

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