Great service from Marie in store. Very helpful in organising stock down from overhead pallet via forklift truck ! David at Winchester
Company replied
Location
Switch locationChurchill Way West, Millenium Court, Basingstoke Berkshire, RG21 6AA, GB
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See what reviewers are saying
From the initial visit by Sarah, to the follow up design meetings through to finished kitchen, service was excellent. The installation team of Terry, Ruby and Simon were recommended and again service... See more
Company replied
Fantastic staff member Mark G gave us expert advice, was friendly and showed us exactly what we needed for the project we were shopping for. Pity he is retired, and now working so keenly with Wickes,... See more
Company replied
Just been into Basingstoke store 2/10/26 needed nail gun fuel cells said online they had 2 in stock. Asked on arrival as could not find them eventually found one pack of 2 cells paid £23 after opening... See more
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Company details
About Wickes - Basingstoke
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Churchill Way West, Millenium Court, Basingstoke, Berkshire, RG21 6AA, United Kingdom
- +441256726300
4.3
Excellent
164 reviews
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Kate Shepard was very helpful going…
Kate Shepard was very helpful going through the whole process very pleased with the whole thing just waiting for the new kitchen to arrive now
Many thanks to Kate
Regards Mick Pickering
January 15, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey Mick, thanks for your positive feedback, and I'm glad you enjoyed the service from Kate in our Basingstoke store, enjoy your new space! - Dylan
Knowledgeable and informative employee
After looking around various aisle for brass hooks and eyelets, noticed a chap unloading a pallet box of paint, explained what I wanted, he went straight to the product, there where no eyelets available, Mark G suggested 5/6 outlets where I might get them. Extremely knowledgeable of the store, components locations and outside knowledge.
February 2, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Mr Anthony chandler, We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our associate helpful and knowledgeable. We strive to provide our customers with the best possible service, and we're glad you had a positive interaction. - SF
Good customer service
The attender (Olu) was very helpful and polite. Good customer service.
February 1, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hey Dayo, thank you for your five-star review, and I'm glad you enjoyed the service in our Basingstoke store! - Dylan
Reply from Wickes - Basingstoke
Hi Ajay, We're thrilled to hear about your positive experience. We appreciate your kind words about Bilal and his exceptional service. - SF
Maria .G was really helpful today and a…
Maria .G was really helpful today and a good laugh
January 28, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Ben, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
The Wickes supply chain was very poor…
The Wickes supply chain was very poor with completely wrong wall panels being supplied. The customer service was poor as no one was willing to rectify the problem. However our installer "Red Dragon" was excellent with efficient installation service and excellent customer service.
November 26, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Claire, thanks for your valuable feedback and I'm sincerely sorry to learn that you're unhappy with the service we have provided. If you can please reply back to the private message I've sent you on trustpilot we can then look into this further for you. - Dylan
Helpful staff
Had an online return to sort and needed help with ordering a door. Mark at Basingstoke store gave me plenty of time and information to make the correct decision.
January 17, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hello Jo, thanks for your positive review, and I'm delighted that Mark was able to help you out in our Basingstoke store! - Dylan
Maria.g helped me today to find some…
Maria.g helped me today to find some screws she was very professional and friendly
January 15, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi John, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Maria in our store and that they provided you with useful advice. -AH
Great service at Wickes Basingstoke
Great service at Wickes Basingstoke. Helpful store collegeue Mark G helped with advise on which products I needed. As well as making sure I got value for money, Mark was polite and personable and made the store experience quick and easy when I didn't really know what I was looking for.
January 11, 2025
Unprompted review
Reply from Wickes - Basingstoke
Hi Susie, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark in our store and that they provided you with useful advice. -AH
Martina helped me with my flooring and…
Martina helped me with my flooring and tiles
December 20, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Jayne. Thank you for taking the time to share your review with us. I'm really pleased to see that, Martina was helpful during your visit to purchase flooring and tiles. Thank you again for your valuable feedback. - Scott H
Great service at Basingstoke Wickes
Olu was very helpful knew exactly where the item I wanted was (CT1 Sealant) and took me there.
Then later on processed my items at the till.
Thank you Olu
December 17, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Richard, thanks for taking the time to share this feedback, we are pleased to hear that Olu was very helpful, we appreciate you taking the time to let us know. RD
The service was helpful and fast
The service was helpful and fast: thanks!
December 17, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hello Auberon, thanks for your positive feedback, and I'm glad you enjoyed the helpful service in our Basingstoke store! - Dylan
Olu had very good customer service very…
Olu had very good customer service very nice person I
December 17, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Teddy. Thank you for taking the time to share your review with us. I'm really pleased to see that, Olu, provided great customer service. Thank you again for your kind feedback. - Scott H
bathroom installation June 2024
We had a bathroom installation in June 2024 - subcontracted out to Jack of All Trades in Oxford. Simon came to our house before the installation to review our order and to make sure everything was covered. Everytime we contacted Simon, he replied promptly. His team of installers and electricians worked well and tidily. Overall a positive experience.
June 21, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Sed, thanks for your five-star review and I'm delighted that your bathroom design and installation went well. It makes us proud that Simon and Jack were first class throughout your visit, enjoy your new space! - Dylan
Great service and helpful from Mark…
Great service and helpful from Mark Bradford at Basingstoke branch.
December 14, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Simon, We are so grateful for your glowing review, it's great to hear that Simon was able to provide outstanding service. -
Bathroom looks great!
Designing the bathroom with Sarah Baxter was great.
Slight delay to start, but other than that work was done promptly even with changing the shower pump after the fact. Simon and the team at Jack of all Trades were really nice throughout.
December 12, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi thanks so much for your lovely review, we always love to hear feedback from our customers - SW
Staff were very belpful
Mark was very helpful in organising my delivery when my fence panels wouldn’t fit in my ban
December 7, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Christopher. Thank you for taking the time to share your review with us. I'm happy to see that, Mark, was able to sort out your delivery for you. Thank you again for your valuable feedback. - Scott H
Mark bradford @ Basingstoke store was…
Mark bradford @ Basingstoke store was very helpful in assisting me get a trade pro
December 7, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Andy, thanks for taking the time to share this feedback, we are pleased to hear that Mark was able to assist with your Tradepro account. We appreciate you taking the time to let us know. RD
very helpful designer team
Just a note to say thank you for the kitchen designer staff. We have had loyalty of issues since the initial design of the kitchen. This is due to the inconsistencies of an older house, so lots of changes had to be made on the fly, and not the Wickes team at Basingstoke. I would like to thank Sarah Baxter, for helping to sort most of the issues. I would give 5 stars, but the Wickes central customer services are difficult to contact, and it took up to an hour on hold each time I contacted them.
December 6, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Tim. Thank you for taking the time to share your review with us. I'm really pleased to see that, Sarah at our Wickes store in Basingstoke, was able to help sort most issues that occured during your design and installation. I am however sorry to see that it took you up to an hour each time to get through to our customer services. We will take this feedback on board to help improve future experiences. Thank you again for your review. - Scott H
My Wonderful En-suit
Wickes at Basngstoke provided a great service from our first meeting with the designer Sarah. I have the smallest en-suit but she worked wonders. Sarah was so patient and accommodating and really listened and understood what I required.
Darren, the surveyor and fitter turned the tiny en-suit into an oasis, my dream bathroom. Darren has an eye for small details and the finishing touches. He is professional and has a really high standard of workmanship.
Both Sarah and Darren are friendly and easy to talk to. Nothing was too much trouble for them, I could not have hoped to have better people to work with.
November 1, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Claudette, We are delighted to hear that Sarah was able to provide an outstanding kitchen design service and Darren gave an excellent fitting experience. Thank you for your kind words! - SW
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