My sand and cement order never got delivered :-( Ok, the lorry broke down…I can accept that. Delivery was then rearranged at Wickes convenience (…not the next day, but the day after…fair enough). Thi... See more
Company replied
Location
Switch locationChurchill Way West, Millenium Court, Basingstoke Berkshire, RG21 6AA, GB
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See what reviewers are saying
What a great visit ,the staff are knowledgeable and so helpful. I’m regularly called on for DIY help with family so I visit often and have always found the store easy to navigate and staff always h... See more
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Olu was extremely helpful and kind, and patient with me as obviously I didn’t know what exactly I needed- she asked me about it and helped me find the correct product which worked perfectly Shes a... See more
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Sarah was so accommodating and nothing was to much when we visited the Basingstoke store yesterday. Thanks to Sarah she helped us see how our tiny bathroom could look and we can't wait for our new bat... See more
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Company details
About Wickes - Basingstoke
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Written by the company
- Promise 1
Contact info
Churchill Way West, Millenium Court, Basingstoke, Berkshire, RG21 6AA, United Kingdom
- +441256726300
4.1
Great
121 reviews
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I was dealt with by Maria g at your…Basingstoke branch
I was dealt with by Maria g at your Basingstoke branch for a delivery and a discount business card and it was a pleasure to be served by her she was courteous professional and had great repertoire with me and if all your work personal are as good as her your company will flourish and prosper with staff like her thankyou
October 1, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Graham, thanks for your five-star review, and I'm delighted that Maria in our Basingstoke branch was able to help you with your order! - Dylan
Mark G was very helpful with products I…
Mark G was very helpful with products I couldn’t find! He also recommended other items
No long queue at the till, very friendly staff
Basingstoke Branch
September 28, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Justine, thanks for taking the time to share this feedback, we are pleased to hear that Mark was able to help you find what you needed and more, we appreciate you taking the time to let us know. RD
Staff member
Staff member, Mark G was extremely helpful in sourcing a solution for my requirements.
September 25, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Derek. Thank you for taking the time to share your review with us. I'm really pleased to see that, Mark, was able to help you find a solution for your requirements. Thank you again for your valuable feedback. - Scott H
Excellent service and advice
We went to buy a gate and supports at the Basingstoke branch. Mark was extremely helpful, advising what we needed and the best way to do it. He even helped us carry the gate and timber to the car. Thank you Mark.
September 21, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi C Taylor, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Mark and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
THANK YOU OLA/OLEL!Approached a lady to ask for advice on…
Approached a lady to ask for advice on worktops, she was great! took me to where they were in two places and gave me relevant brochures and showed me how to then look online to show all details. Very helpful and friendly.
September 21, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Sue, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Ola/Olel and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Suk is very hard working
Suk is very hard working, loyal, and Honest person who has got outstanding knowledge on customer service
September 19, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback. RD
Great customer service from the team in…
Great customer service from the team in Basingstoke store. Very helpful and friendly wil definitely be visiting this store again
September 16, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback. RD
The staff were all really friendly and…
The staff were all really friendly and helpful and helped me find exactly what I needed. Great team
September 15, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Sarah, thanks for your wonderful feedback, and I'm delighted that you enjoyed the service from our Basingstoke store! - Dylan
5 star service from Billal
The service ı received from Billal was superb, ı went in to buy some kitchen units and Billal helped me with everything that I needed to get the job completed.
September 11, 2024
Unprompted review
Reply from Wickes - Basingstoke
Helo Cuma, thank you for your five-star review, and I'm delighted that Billal was able to help you with buying kitchen units and that you got everything you needed. - Dylan
I went in to basingstoke branch looking…
I went in to basingstoke branch looking for front bath panel. I asked suk for help. He was very helpful,polite,professional and happy to help along with smile.
September 4, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Suk was able to help you find the panel you needed, we appreciate you taking the time to let us know. RD
Billal was fantastic!!
Went into the Basingstoke branch looking for timber. Billal was fantastic at helping me with the wood I needed. He was very polite and keen to help straight away.
September 5, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi, Vicki. Thank you for taking the time to share your review. I'm delighted to see that, Billal, was helpful and polite on your visit to our Wickes store. Thank you again for your valuable feedback. - Scott H
Got all the items I was looking for in…
Got all the items I was looking for in order e go, for various jobs across painting, carpentry, and some building work.
September 3, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi Tom, Thank you for your feedback, I'm glad to learn the store had all the items you needed and for various jobs like painting, carpentry, and some building materials. - SF
New Kitchen/Utility
3 Weeks ago, we booked an appointment with Sarah B from the kitchen design department at Wickes Basingstoke. We purchased a new kitchen for our utility room. Sarah, was very helpful, knowledgeable and approachable. From delivery to fitting, the communication was excellent. We were so impressed with the service and the wide range available that we received we went back yesterday and ordered a new kitchen to match the utility Sarah was amazing. Thank you Sarah. I would definitely recommend Wickes to family and friends.
July 26, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hey Ivy, thanks for your positive review, and I'm glad you enjoyed the service from Sarah in our Basingstoke store. It makes us proud that you love the end result, and that you would recommend us going forward, enjoy your new space! - Dylan
I visited Wickes Basingstoke to…
I visited Wickes Basingstoke to purchase flooring which I couldn’t find.
Maria .G was extremely helpful showed me where it was and carried it to the checkout for me!
Maria was approachable, efficient, professional, happy to help along with a smile.
She is a credit to Wickes!
Exceptional service!
Thank you
Adele Cabrol
August 20, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Maria was able to help you and provided you with a great service, we appreciate you taking the time to let us know. RD
Poor customer care by Basingstoke store
The wrong colour cupboard doors were ordered and fitted and we have been unable to get them changed. The Basingstoke store offered to help but 3 months on they have made no contact, do not answer the phone and have not even responded to their own Customer Support Adviser. Very poor customer care.
April 5, 2024
Unprompted review
Reply from Wickes - Basingstoke
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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