Wickes - Blackheath Reviews 

I booked a kitchen design consultation - it was booked for one hour, the lady was late to start (totally fine, i looked around) but then finished it in 10min - no sitting down together to talk over cabinet with shelves vs drawers option, no discussion over what would optimize the space. Took some basic parameters and that's it. Got my drawings the following day - I asked her to do them im both Ohio and Chester ranges, only got the ohio range. Asked her to ensure the design includes dishwasher and washing machine - no washing machine in the design. Sink was not in the place I wanted it to be. Wall units missing on one wall. Extractor fan shoot sketched to go to the stairs (how would that even be possible????). Total waste of time. I could have done a better job playing around with the cupboards on a piece of paper myself,very disappointed

I regularly visit the Blackheath store and Hayley is always very friendly and helpful.

Always happy to help me to find what I like to buy .

Visit this store in black heath multiple times a week... The staff here are some of the best people I've had the pleasure of meeting... Friendly, easy to approach and always on point...
Thank you guys...
Oh and Hayley needs a Raise...

Cowboy

Staff was really helpful especially Hayley and Anna.
Very pleasant experience

Imran at Blackheath Wickes was incredibly helpful. Highly recommended

Hayley at the Blackheath location is amazing. She single handedly moved through a line of people with complicated questions with grace and speed. I only waited about 5 minutes for her help and she sorted my issue immediately. Great lady with a kind spirit and good work ethic. 10 stars

Anna is so helpful. Is great staff

Just visited Wickes and bought £350 worth of paint. Totally forgot to use my trade card and just paid.

Lucky for me Emma was on the till. She didn't have to, but she reminded me that I didn't use my trade discount and amazingly sorted out my discount on the spot. She an absolute Gem!

Julian Miotti
JCM PROPERTYCARE LIMITED

I visited the Blackheath store today to purchase some decorative stones. The bags was very heavy and difficult to lift but one of the store members called Hayley assisted me without being asked. Hayley was very kind, she lifted the bags off the shelf and placed them in my trolley.

It’s hard to find good staff members these days that genuinely want to help and Hayley is one of those rare gems!

Anna and Hayley were very helpful. Really accommodating. Will definitely return.

"The Blackheath team is an absolute joy! Jackie and Hayley always pop up with a smile—whether between the aisles or just when you need them most. Friendly, helpful, and always ready for a laugh—trust me, they're the stars of the show! Five stars all the way!"

Convenient for parking and well stocked. Been using it for years but especially in the last few weeks while prepping a house for sale. The staff - Haley is it? And Hutch - are great fun and always helpful.

This is the short version of what could be a very long write-up:
- I ordered a door
- The scheduled delivery didn't arrive, and there was zero notification
- I called Customer Services, and rescheduled for the next available day. Again it didn't arrive, again no notification, and no follow-up
- I called CS again, but asked them to contact the manager at Wickes Blackheath to find out why the door wasn't being delivered before rescheduling. Later I got a notice that it had been scheduled for the next day, but for the third time it failed to turn up.
- On my fourth call to CS I was told that someone had cancelled the order (it doesn't show cancelled in my Wickes account, and no-one knows who or why it was cancelled)
- I had a call from someone at the store, but she had no info and said she'd ask the mgr to call. That was 3 hrs ago. There was no call

In all this, I've had zero notifications for failed deliveries before or after. No-one has any explanation for why the door hasn't been delivered. Seemingly no-one takes records of failed deliveries, no-one can ask the delivery driver, and no-one is prepared to actually do anything at all to get this door delivered.

Everything just goes into one big black hole, and no-one at Wickes gives a sheet...

Great bathroom renovation experience with Sadia at Wickes Blackheath who made our bathroom renovation a breeze. She was thoughtful, conscientious and friendly designer and project manager.

The Wickes bathroom installers were brilliant and went above and beyond.

I really liked the floor we go which was panels of marble: Novocore White Marble Pre-Grouted Tile Effect SPC Luxury Vinyl Flooring - 1.97m2.

Also the wall panels in herringbone pink are gorgeous but we did have a few deliver issues from the supplier (not Wickes) but Sadia and the installers sorted it out quickly.

Hanna was so helpful. Very patient and friendly. She is an asset to the company.

Avoid Wickes – especially for large orders or deliveries.

I originally thought my experience with the Catford branch was already as bad as it could get. However, after dealing with the Blackheath branch, I realised this is not just one store’s issue – it reflects a wider problem with how Wickes treats its customers. They simply do not respect customers’ time, money, or property.

Due to an error from the Catford store, a delivery that was supposed to be made to my home was suddenly cancelled. As a result, I had to pay out of my own pocket to hire a private van and travel to the Blackheath store to collect the goods myself.

I called in advance to confirm the collection time. Upon arrival, I was told to go to the back of the store. When I spoke to a forklift driver and explained I had been directed there, I was told to wait “2 minutes.” I ended up waiting in the rain for over 20 minutes.

When I followed up, I was told I was not supposed to be inside the gate and had to wait outside — despite being sent there by their own staff. After another 6–7 minutes in heavy rain, I was finally allowed in.

It only got worse from there. The staff opened my insulation packaging and expected me and the van driver to load everything ourselves. This is completely unacceptable. Insulation materials are supposed to be kept dry, and exposing them in the rain risks damaging the product. If they had no intention of assisting with loading, why open the packaging at all?

I raised these issues with the store manager, explaining clearly:

* The situation was caused by their initial delivery failure
* I had already incurred additional costs
* I was left waiting unnecessarily in poor conditions
* No assistance was provided with loading
* My goods were opened and potentially compromised

Instead of addressing these concerns, the manager was dismissive and defensive, and seemed to treat me as if I was simply making a fuss. She insisted that if there were other loading operations, I just had to wait, even if the wait need to be few hours and stated she would not “go against her colleague.” In the end, I was simply given a phone number and told to make a formal complaint myself.

This level of service is unacceptable. Poor communication, no accountability, and a complete lack of respect for customers.

I would strongly advise others to aviod Wickes for anything beyond simple in-store purchases. The brand appears incapable of handling deliveries, collections, or customer service to an acceptable standard.

Massive thanks to Hayley and Jackie who always go above and beyond to help and are always kind, professional and a pleasure to deal with 🙏🙏

I chose Wickes after a friend, who had recently used them for a bathroom installation, spoke very highly of their service. After getting in touch with the store, I was introduced to Jing Wang, one of their design consultants, and I’m so glad I was.

Jing has been absolutely exceptional from start to finish. She offers first-rate advice, and is genuinely a pleasure to work with, knowledgeable, personable, and always willing to go the extra mile.

I honestly don’t think I could have got through this process without her. She has gone above and beyond, helping to liaise with the installation team and providing clear, practical advice to keep everything on track.

If you’re considering a new bathroom or want to work with a design consultant who truly cares about delivering a great experience, I couldn’t recommend Jing highly enough. You’ll be in very safe hands.

Friendly helpful staff
Availability of products
Good prices
Hayley and Samuel went out of their way to assist