Wickes - Blackheath Reviews 135

Hanna was so helpful. Very patient and friendly. She is an asset to the company.

Avoid Wickes – especially for large orders or deliveries.

I originally thought my experience with the Catford branch was already as bad as it could get. However, after dealing with the Blackheath branch, I realised this is not just one store’s issue – it reflects a wider problem with how Wickes treats its customers. They simply do not respect customers’ time, money, or property.

Due to an error from the Catford store, a delivery that was supposed to be made to my home was suddenly cancelled. As a result, I had to pay out of my own pocket to hire a private van and travel to the Blackheath store to collect the goods myself.

I called in advance to confirm the collection time. Upon arrival, I was told to go to the back of the store. When I spoke to a forklift driver and explained I had been directed there, I was told to wait “2 minutes.” I ended up waiting in the rain for over 20 minutes.

When I followed up, I was told I was not supposed to be inside the gate and had to wait outside — despite being sent there by their own staff. After another 6–7 minutes in heavy rain, I was finally allowed in.

It only got worse from there. The staff opened my insulation packaging and expected me and the van driver to load everything ourselves. This is completely unacceptable. Insulation materials are supposed to be kept dry, and exposing them in the rain risks damaging the product. If they had no intention of assisting with loading, why open the packaging at all?

I raised these issues with the store manager, explaining clearly:

* The situation was caused by their initial delivery failure
* I had already incurred additional costs
* I was left waiting unnecessarily in poor conditions
* No assistance was provided with loading
* My goods were opened and potentially compromised

Instead of addressing these concerns, the manager was dismissive and defensive, and seemed to treat me as if I was simply making a fuss. She insisted that if there were other loading operations, I just had to wait, even if the wait need to be few hours and stated she would not “go against her colleague.” In the end, I was simply given a phone number and told to make a formal complaint myself.

This level of service is unacceptable. Poor communication, no accountability, and a complete lack of respect for customers.

I would strongly advise others to aviod Wickes for anything beyond simple in-store purchases. The brand appears incapable of handling deliveries, collections, or customer service to an acceptable standard.

Massive thanks to Hayley and Jackie who always go above and beyond to help and are always kind, professional and a pleasure to deal with 🙏🙏

I chose Wickes after a friend, who had recently used them for a bathroom installation, spoke very highly of their service. After getting in touch with the store, I was introduced to Jing Wang, one of their design consultants, and I’m so glad I was.

Jing has been absolutely exceptional from start to finish. She offers first-rate advice, and is genuinely a pleasure to work with, knowledgeable, personable, and always willing to go the extra mile.

I honestly don’t think I could have got through this process without her. She has gone above and beyond, helping to liaise with the installation team and providing clear, practical advice to keep everything on track.

If you’re considering a new bathroom or want to work with a design consultant who truly cares about delivering a great experience, I couldn’t recommend Jing highly enough. You’ll be in very safe hands.

Friendly helpful staff
Availability of products
Good prices
Hayley and Samuel went out of their way to assist

A few months ago, I had the pleasure of working with Imran Ali from Wicks in Blackheath, a kitchen designer who delivered an excellent service from start to finish.

From the outset, he was professional, focused, and clearly committed to getting things right. He took the time to understand exactly what I was aiming for and came back with practical ideas and smart design suggestions that genuinely improved the final result.

His knowledge and attention to detail were obvious throughout the process. He was always patient, willing to answer questions, and happy to make adjustments to ensure the kitchen matched what I had in mind.

What impressed me most was his commitment to doing the job properly. Nothing felt rushed, and he made sure every detail was considered. The end result exceeded expectations in both functionality and appearance.

I’d confidently recommend him to anyone looking for a dependable and skilled kitchen designer. He made the whole process straightforward and hassle-free.

Thank you Imran I am very happy with my new kitchen.

We have recently had our en-suite bathroom remodelled through Wickes Blackheath.

Jing Wang was our point of contact from first enquiry all the way through to completion and we can't speak highly enough of her - from helping us with the design and parts choices including creating a 3D model for us to visualise the design to ensuring all deliveries were here on time and answering all our last minute questions and panics. Jing also chased us to make sure things got agreed so we could take advantage of an offer that was due to end shortly that saved us a lot of money.

She's always made herself available when we've needed her and always a pleasure to work with.

The fitter that Jing assigned for our work (Arlo's Plumbing) were brilliant - professional, fast and pleasant to have around. The standard of work is absolutely first class. We'd recommend them to anyone.

We're so happy with the final result, thank you!

We recently had a new kitchen installed. We were originally planning to use Howdens to supply the kitchen units but once we had spent a short time with Jing Wang at Wickes Blackheath, we were sold on Wickes instead. Jing made the process of designing the kitchen easy. She listened to what we wanted and came up with good ideas to make the best use of the space available. She was careful to check that we had made the right choices of items and when we subsequently needed additional items to complete the job, she was quick and efficient in ordering the extra bits and pieces. I thoroughly recommend Jing and we are also happy with the quality of the kitchen itself.

Hanna & Leanne was very helpful this morning
Great store

Thank you Imran Ali for your professional advice and assistance. Really helped with the design.

Bought our kitchen at Wickes last summer. Replaced all units and made required improvements to electrics and plumbing. Really happy with the design consultation we had with Jing at Blackheath. She was super responsive and very helpful with sorting out issues. Our fitter Tudor was very quick.and efficient and did a very satisfactory job with the units. He also exceeded expectation by responding positively to some minor additions and.changes we wanted to make. Nas, his boss, was also highly responsive and helpful and clearly the comes between him and Jing was good, too. Some.minor gripes with the flooring we chose not lying absolutely perfectly on our old concrete floor and the Wickes units themselves showing every finger mark (constantly having to clean them.down). Overall a brilliant service from all concerned.

Hayley did an incredible job assisting me with a delivery that didn’t arrive. Haley called Customer Services and patiently waited on the line for over 15 minutes. I would definitely recommend Haley for a promotion. Thank you

I was pleased with the advice I received from Imran during a recent home visit. He was professional, communicative and thorough, and able to advise on next steps in the process.

Upon a visit to the store in Blackheath, I found myself struggling to load my car with the goods that I had purchased. A very kind lady who worked in the store called “Hayley” noticed that I was having trouble and went out of her way to assist me in loading my heavy goods safely. I was extremely grateful.
Thank you Hayley, you are a credit to your branch!!

Overall, we’ve had a really positive experience with Wickes for our bathroom remodel.

The standout has been Sadia. She was genuinely indispensable from start to finish, made the whole process feel effortless, and if it wasn’t for her help and brilliant design, we honestly wouldn’t have gone with Wickes. The fitter we were assigned was also great, and we’re beyond happy with the final result.

The reason this is 4/5 stars (rather than 5) is down to the delivery/product issues. Wickes sent two damaged doors, the replacement never arrived, and we also received a broken toilet, which caused around a week’s delay. Not ideal when it’s a bathroom you’re trying to get finished.

Big thanks as well to Toby and Charlie who delivered the products, they were extremely friendly and a real credit to the team.

Thank you Imran Ali, for helping us choose our new bathroom to installation and going beyond to make sure we had a smooth transition!

First of all, my bathroom tiles were all delivered kerbside meaning I had to lift 17 x 25kg boxes from the street to my 2nd floor flat.

Next, my shower screen was not delivered prior to installation as expected. Wickes rebooked the delivery for day 3 of the installation, but booked it kerbside delivery so I had to reject the delivery as unable to carry a 60kg shower screen into 2nd floor flat! They then rebooked it, and when I contacted the supplier directly they said it was yet again booked kerbside. They then rebooked it, but it got smashed during transit. It finally got delivered 8 days after the installation started.

When they cleared the old parts away, they left a mess in the hall, the lift, and the entrance - damaging the floor, walls, and leaving mess everywhere. I had to scrub walls, floor, and the lift after they had removed it.

Finally, Wickes were largely unresponsive while trying to get support from the above. When they finally got in touch, they offered a gesture of goodwill. Unsurprisingly, this not been honoured, and when I’ve tried to contact them about it - they yet again do not reply!

Do not go near Wickes for a bathroom installation unless you want to carry the parts from the street into your flat yourself, or if you want parts to arrive over a week after your installation has started. Expected a lot better customer service after paying £10k, but seems as soon as they’ve taken your money they want nothing to do with you.

I went to Wicks to buy a kitchen worktop and Aicha was incredibly helpful from start to finish. She was so patient while I decided which worktop to go for and gave great advice to help me choose the right one. She also made sure I could get my delivery before Christmas, which I really appreciated.

Waited all day for a delivery slot 7am-7pm, from Wickes Blackheath that didn't arrive. Called the store and apparently it was an 'input error', yet they didn't even contact me to let me know it was cancelled. They also said there was no way to contact the courier to ask what time they could re-deliver. No apology despite inconvenience caused. Order 688196487

Peter is so helpful. I’m down helping my daughter put in a kitchen. Been in Wickes 4 times and Peter has helped us every time. Even providing innovative solutions for unusual pipe sizes. Highly recommended.