The kitchen designer Angela was simply outstanding and provided some innovative ideas. My only frustration is Wickes offers appear great initially but once you realise it relates to units only and... See more
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Location
Switch locationParc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB
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See what reviewers are saying
Liz the customer service support was fantastic. Advised and stayed with us discussing the Quickstep flooring colour, quality and quantity required. She was not satsfied until we were happy with th... See more
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Came in on the off chance to look at a kitchen, made a follow up appointment to completer the design. Ian was very thorough going through the plans, made sure that everything was fully explained at ea... See more
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For anyone thinking of using Wickes to install their kitchen, don't !! I was told Michael Philpott from MCCarpentry was the best installer they had. He isn't, he is a liar and a fraud. He had his Neph... See more
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Company details
About Wickes - Caerphilly
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, United Kingdom
- +442920836800
4.8
Excellent
203 reviews
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Amazing experience in Wickes Caerphilly!
Easy buying experience,knowledgeable,friendly staff,special mention to Ian( store manager)for his assistance in product choice
July 1, 2025
Unprompted review
Reply from Wickes - Caerphilly
We appreciate you sharing your feedback! We're happy to hear that you found the buying experience easy and that our staff was helpful with your product choice. TW
Shopping today in Wickes Caerphilly
Today again I was shopping for tiles in Wickes Caerphilly, and guess what I was ably assisted by Richard the young man that I have previously rated.
Yet again I was very pleasantly pleased with his enthusiasm to make my experience in Wickes go as easy ad possible. Yes service again through the tills and into the boot of my trusty VW!
This guy certainly goes above and beyond to ensure his customers leave with a great deal of satisfaction!
A big thank you to Jackie who was very helpful with my initial questions and when I purchased my goods!
Excellent team work, a rating of 5 stars plus plus all round. Keep it up!!!!
June 27, 2025
Unprompted review
Reply from Wickes - Caerphilly
We appreciate you sharing your positive experience! We're happy to hear that you were pleased with the assistance you received from Richard during your visit to our store. It's great to know that our team was helpful and made your shopping experience easy. We value your feedback!
-AF
Just want to say that I went into this…
Just want to say that I went into this wicks and the member of staff Ian was so helpful. Nout was to much trouble. A credit to wicks
June 12, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're happy to hear that our team member was so helpful during your visit. We appreciate you taking the time to share your positive experience. TW
Great service again at Wickes Caerphilly
I visited Wickes Caerphilly as a follow up visit, after being very happy with my service a couple of weeks ago. I needed some more gravel to complete my garden project.
Ian S was really helpful, pointing out some of the bags were damaged and reduced in price which was great for my pocket ! He served me at the till and then put the gravel in my car, with a smile 😃
June 14, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Nia, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ian in our store and that they provided you with useful advice. -AH
Extremely helpful service
Ian, in the Caerphilly branch, was extremely professional and friendly. He guided us through the various options available for a new kitchen. He very much appreciated our need and wants. Ultimately, we had plenty of information, with excellent kitchen layout plans, to determine how we should proceed.
June 11, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ian in our store and that they provided you with useful advice. -AH
Great local store very helpful with…
Great local store very helpful with supplies for school project
June 12, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're happy to hear that we could assist with the school project! Thank you for your positive feedback; we appreciate it!
-AF
Weather might be dull and dreary
Weather might be dull and dreary. But on entering the wickes store in carphilly we are always welcomed with a positive friendly attitude from all the staff. Especially Jacqui who really go's out of her way to make sure you find the right product your looking for. Very helpful pleasant and always smiling. 10/10 keep up the good work 👏
June 10, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're happy to hear that Jacqui's positive attitude enhances your visits, even on dull days. It's great to know Jacqui's help stood out. We appreciate your kind words and recognition. Thanks for your feedback!
-AF
Reply from Wickes - Caerphilly
Thank you so much for taking the time to leave your review! We are so glad that you found the service to be brilliant!
-AF
Change of Paint Colour
Jacqui went above and beyond to search for the paint I need. Very helpful
June 6, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Dominic, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jacqui in our store and that they provided you with useful advice. -AH
Ian was very helpful at the Caerphilly…
Ian was very helpful at the Caerphilly store. excellent customer service.
June 9, 2025
Unprompted review
Reply from Wickes - Caerphilly
We appreciate your positive feedback regarding the excellent customer service you received at our Caerphilly store. We're happy to hear that you found our team member helpful! TW
Extremely helpful staff that helped me…
Extremely helpful staff that helped us find screws for my hooks. Thank you Selena for your help!
June 7, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Andrew, thank you for your amazing review, and I'm glad you enjoyed the service from Selena in our Caerphilly store! - Dylan
Cheers for the kitchen worktop
Cheers for the kitchen worktop, deliver to my street as not delivery, had to get a 3 metre worktop up my steps on my own, vile cheers for that.
For anyone thinking wicks had the decency to actually look into this, you are mistaken, I got one very passive aggressive message, Wickes don't message me again, will be the last thing I ever buy at wickes
June 2, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Rob, thanks for your valuable feedback, and I'm really sorry to hear about this. If you can please reply back to the private message I've sent you on trustpilot we can advise further on this. - Dylan
Dig deep - the paint pot was in there !
Went to Caerphilly Wickes for paint. None on the shelf but advised delivery had been made and 4 pots were available.
Nic & Richard were asked to check the pallets for the paint. Over 50 tins of paint later after they unloaded the pallets - they found what we were looking for. Ever so grateful to them having gone above and beyond. Unloading pallets of paint is not what you want on a Friday afternoon !!! Thank you so much Nic & Richard for helping us 😊
May 30, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hi Anne, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Nic and Richard in our store and that they provided you with useful advice. -AH
Very satisfactory from start to finish
Very satisfactory from start to finish. Design,Delivery. Installation of the kitchen was straightforward. Chris Molloney who built and installed was a meticulous worker and very polite and pleasant to have in the house. The three appliances are working well and were checked by Electrician and Gas specialists. All in all a good job done!!
May 12, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Barbara, thank you for your five-star review, and I'm delighted you enjoyed design and installation service throughout your kitchen order, enjoy your new space! - Dylan
Richard was a legend help me load my…
Richard was a legend help me load my truck what a nice guy
May 25, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're happy to hear that you had a positive experience, and that Richard went above and beyond to help loading your truck. Thank you for your feedback!-GS
Pete and Ian really good customer…
Pete and Ian really good customer service. Happy with all their help and advice
May 22, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Kash, thanks for your amazing feedback, and I'm glad that you enjoyed the service from Pete and Ian! - Dylan
A superb service from Ian Baker design…
A superb service from Ian Baker design consultant at Caerphilly store nothing was too much trouble for this gentleman so much patience as I am prone to being rather fussy a real credit to the company follow ups from Wickes are coming fast everyone is so helpful looking forward to my new kitchen as I know everything will go smoothly. Thank you. Xx
May 11, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're happy to hear that you received superb service at our store. We appreciate your kind words and are so glad that our team member was patient and helpful. We look forward to your new kitchen installation and hope everything goes smoothly. Thank you. TW
Our purchase heaven
We wondered into the store not really knowing what we needed. The advisor talked us through everything we needed and more. She was so helpful and kind . I would like to thank Angela, Wickes own little angel for making our purchase so stress free
May 20, 2025
Unprompted review
Reply from Wickes - Caerphilly
We're so happy to hear that our advisor Angela was helpful and kind during your visit. We appreciate you taking the time to share your positive experience.
-AF
Staff very friendly
Visited store a few times recently. Found staff very friendly. Jacqui helped me in particular. 5*
May 20, 2025
Unprompted review
Reply from Wickes - Caerphilly
We appreciate you taking the time to share your experience. We're happy to hear that our staff and Jacqui were friendly and helpful during your visits
-AF
Excellent customer service
It was easy to locate what I was looking for (15kg jointing mix). I managed to get it to the till where Morgan served me and offered to carry it to my car. This was excellent customer service and very much appreciated. Thank you Morgan
May 19, 2025
Unprompted review
Reply from Wickes - Caerphilly
Hey Claire, thanks for your five-star review, and I'm glad you enjoyed the service from Morgan in our Caerphilly store! - Dylan
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