Wickes - Chelmsford Reviews 

47
TrustScore 4.5 out of 5

4.3

1 Baynes Pl, Waterhouse Lane, Chelmsford Essex, CM1 2QX, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Mark Grey is amazing. Very helpful and knowledgeable. He definitely goes the extra mile to make sure you are completely happy with your choices. I would highly recommend anyone to go to him to buy a... See more

Company replied

Rated 5 out of 5 stars

I’m not good at dealing with so much choice. Anthony steered me through the process, his knowledge, experience and patience made it far less daunting. He was always on hand to answer any questions at... See more

Company replied

Rated 5 out of 5 stars

Having visited a few times over the bank holidays, I can safely say I will not go anywhere else for my DIY needs. 5 or 6 visits recently and every time exceptional customer service and all from differ... See more

Company replied

Rated 1 out of 5 stars

Within a year of installation, problem with plastic finish/coating to kitchen unit door is peeling off. Wickes tell me it's my fault. They wouldn't come and look at it. As a gesture, then sent me... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Chelmsford

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 1 Baynes Pl, Waterhouse Lane, Chelmsford, Essex, CM1 2QX, United Kingdom

  • +441245958880

4.3

Excellent

TrustScore 4.5 out of 5

47 reviews

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4.3

All reviews

(47)

14,067 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience with Wickes & Anthony Marshall

We had Anthony Marshall from the Chelmsford branch design our kitchen. He was extremely helpful and even came round to the house twice to double check and give us advice on something that we weren’t sure about. Anthony was so knowledgeable with our never ending questions, always quick to email back or call us. We changed our plans slightly just before delivery and again this was no problem. Anthony had ideas for the kitchen that we would never have thought of ourselves. We had another company design a kitchen for us, but Anthony’s was far superior. I can’t explain how helpful and friendly Anthony was from start to finish, he really put us at ease every step of the way and really couldn’t do enough to help us.

August 19, 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi Frankie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Anthony, was able to provide an excellent service and make sure the whole process was stress-free. We do greatly appreciate this kind feedback and will be sure to pass this on to the team. - FB

Rated 5 out of 5 stars

Extremely happy with my new kitchen

Extremely happy with my new kitchen. Installation completed much quicker than expected, and with no problems. Thanks to Anthony the designer and Tom the installer.

August 2, 2024
Unprompted review
Wickes - Chelmsford logo

Reply from Wickes - Chelmsford

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

Very pleased with our recent kitchen…

Very pleased with our recent kitchen installation, the delivery went well, Emily the designer from the Chelmsford branch was very helpful and any questions we had were dealt with promptly. Matt the installer was
first class and very pleasant.
From a very satisfied customer
Val and Michael Hall

June 24, 2024
Unprompted review
Wickes - Chelmsford logo

Reply from Wickes - Chelmsford

Hi Valerie, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn that your design consultant, Emily, was able to provide an excellent service alongside your installer Matt. We do greatly appreciate this kind feedback and will be sure to pass this on to the team.

Rated 5 out of 5 stars

Good quality kitchen Neil the designer…

Good quality kitchen Neil the designer easy to talk to, a few hic cups on route, due delivery completely cancelled because something was added on but only for a week, one worktop missing which was a bit annoying which was out of stock but got substituted so hob could be fitted until worktop that I had picked arrived, two cupboard catches wrong size, now have right size, fitters brillliant can’t fault them,started and did a amazing job very pleased with end result

June 25, 2024
Unprompted review
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Reply from Wickes - Chelmsford

Hi Gail, thanks for taking the time to share this feedback, we are pleased to hear that Neil done a great job and was on hand to assist when things went wrong, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

The service we had with our designer…

The service we had with our designer Emily was exceptional she is a credit to your company and would highly recommend her. Also the fitters were excellent. Delivery was on time. The whole process from start to finish has run smoothly.

June 3, 2024
Unprompted review
Wickes - Chelmsford logo

Reply from Wickes - Chelmsford

Hi Melvin, thanks for taking the time to share this feedback, we are pleased to hear that Emily was exceptional, we appreciate you taking the time to let us know. RD

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