Wickes - Chippenham Reviews 

Well managed

Very friendly staff, with Nathan and Harry
Particularly helpful, thank you for your help

Great store, really helpful staff.

Staff so helpful and very knowledgeable, offered plenty of advice. Brilliant experience.
Couldn’t recommend more.

Great Service and more than happy to help me find everything I needed..👌. Xx

Great store, helpful staff. Highly recommend

Great store .. friendly and helpful staff

Went purchase some fencing at Chippenham staff was really helpful and knowledgable. Great service.

Had everything I was after and the staff was very helpful.

Very helpful and fast service. Great store

Great service as always

I visited Chippenham Wickes on 8thJan, I received excellent customer service from a colleague about an enquiry with flooring

I received great customer service, very happy

Popped into Chippenham on way through to a job. Great service and happy to get exactly what I needed.

I went to Wickes in Chippenham to get some decorating equipment for home. The staff was very helpful and knowledgeable. Would totally recommend ⭐️⭐️⭐️⭐️⭐️

Went to the branch for a few bits and bobs , I couldn't find what I was looking for ,I spoke to a member of staff and they were ever so helpful .
The store was clean,tidy and organised (unlike some other well known chains I could mention) .
A superb customer journey and one I will always go back to.
Highly recommended.

Been in this store a handful of times and each time when looking for what I need the staff have been very helpful and are always friendly!

Laminate Flooring Not Fit for Purpose & Poor Customer Service
I purchased laminate flooring from the Wickes store in Chippenham and experienced problems almost immediately. From the outset, everything was done correctly: we purchased the correct underlay for our subfloor as specified in the instruction leaflet and followed all installation guidelines precisely. The flooring was an easy-click system, installed without force, with adequate expansion gaps around the edges, and the boards were properly staggered. Prior to installation, the flooring was left to acclimatise in the room for three weeks.
Despite this, serious issues developed soon after installation. Gaps began appearing, there was movement at almost every joint, and the surface became uneven, with boards sitting higher than adjacent ones. Walking on it barefoot was uncomfortable and unsafe, as the raised edges felt sharp. The entire floor also creaked constantly, sounding like thin ice underfoot. This flooring was clearly not fit for purpose.
I raised a complaint with Wickes Chippenham within 30 days of purchase, but was repeatedly told to contact the manufacturer. I explained that under the Consumer Rights Act 2015, my contract is with the retailer — not the manufacturer — yet the store continued to refuse responsibility.
After three months of back-and-forth emails, Wickes still insisted the issue was my fault. Their customer service was extremely poor, and I was left with no choice but to cut my losses, rip the flooring up, and replace it with carpet.
If you experience a problem with a product from this store, be prepared for a long and frustrating process. They will do everything possible to fob you off and avoid taking responsibility.

Update regarding ongoing issues with laminate flooring purchased from Wickes Chippenham.
It is notable that Wickes responded publicly within hours of my review being posted; unfortunately, this level of responsiveness was not shown when handling my complaint directly. Over a period of three months, I experienced repeated delays and back-and-forth communication, ultimately being told that the issue was deemed my fault.
This is disappointing and reflects poorly on customer service standards. If Wickes wishes to resolve this matter appropriately, I believe a refund of £300, along with compensation for the time, stress, and inconvenience caused, would be a fair outcome.

Red Dragon have done a lovely job on new shower room, sink and toilet. They have gone above and beyond to make it look so special. Simon and his team are very professional and efficient.