Wickes - Colne Nelson Reviews 

28
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TrustScore 4.5 out of 5

4.6

Unit 3, North Valley Retail Park, BB8 9HH Colne, GB

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Rated 5 out of 5 stars

I can’t recommend Kim highly enough! From start to finish, she has been fantastic and made the whole process of designing my kitchen and boot room such a positive experience. She really listened... See more

Company replied

Rated 5 out of 5 stars

We visited the new Colne branch on Thursday. We were served by Nicola, who was highly knowledgeable, friendly, yet professional,and gave outstanding customer service. Nothing was too much trouble.... See more

Company replied

Rated 5 out of 5 stars

From start to finish, what an amazing experience. From the minute we sat down with Kim to discuss ideas for our new kitchen, to the home visit where she showed us ideas for our kitchen we hadn’t e... See more

Company replied

Rated 2 out of 5 stars

The staff were fantastic (Kelsey) but your ordering/payment system was quite the opposite. 1. I had to pay for goods taken away separately. This was as per normal as one would at any store. So... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Colne Nelson

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Unit 3, North Valley Retail Park, BB8 9HH, Colne, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

28 reviews

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4.6

All reviews

(28)

14,923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

Great staff. Bought some very good quality laminate flooring. Zachary ma aged to get it all into a very full car ..with smile! I will be back.

October 13, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hi JWF in Colne. We are so pleased to hear that you had a great experience purchasing your high-quality laminate flooring. It is wonderful to know that Zachary went above and beyond to help pack your full vehicle with a cheerful attitude. Thank you for the wonderful five-star review, and we look forward to welcoming you back again soon. - Andrew

Rated 5 out of 5 stars

I can’t recommend Kim highly enough

I can’t recommend Kim highly enough! From start to finish, she has been fantastic and made the whole process of designing my kitchen and boot room such a positive experience. She really listened to what I wanted, offered great advice and ideas, and was really easy to work with.

Kim’s knowledge, patience and attention to detail have been brilliant, and I’m so grateful for all the time and effort she has put into helping me create my kitchen.

Thank you, Kim, for all your help and for making the whole experience so enjoyable. I would happily recommend you to anyone looking for a kitchen designer.

August 31, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear about your positive experience and that your design journey was so enjoyable from start to finish, through Kim. It is fantastic to know that your ideas were listened to and that the careful attention to detail, patience, and expert advice helped bring both your kitchen and boot room to life. We truly appreciate your kind recommendation and hope you enjoy your new spaces for many years to come. - Andrew

Rated 5 out of 5 stars

Kristian was awesome

Kristian was awesome. Kyle great too both deserve a raise

October 12, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Warren, Thank you so much for the fantastic five-star rating! We are thrilled to hear that our team members provided such exceptional service and made a great impression during your visit. Your kind feedback and recognition mean a lot to us, and we will be sure to pass along your wonderful compliments to them. - FC

Rated 5 out of 5 stars

Great friendly service

Great friendly service today when we visited the store. We had our paint mixed by Mason who was very helpful and patient with us whilst we decided on the amount we needed. We will definitely back. Thank you.

October 11, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

We are so pleased to hear about your great experience! It is wonderful to know that Mason was so helpful and patient while assisting you with your paint selection. We truly appreciate you taking the time to share your kind feedback, and we look forward to welcoming you back again soon. -JG

Rated 5 out of 5 stars

Outstanding Staff And Service.

We visited the new Colne branch on Thursday.
We were served by Nicola, who was highly knowledgeable, friendly, yet professional,and gave outstanding customer service.
Nothing was too much trouble.
We recommend this store.
A great asset to Colne.

October 8, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Claire, We are so pleased to hear about your visit to our new location! It is wonderful to know that you received such exceptional, friendly, and expert assistance, and that our team made sure all your needs were taken care of. We truly appreciate your kind recommendation and support. -JG

Rated 5 out of 5 stars

Lovely welcome as we entered the store

Lovely welcome as we entered the store. The staff were very helpful, asked if we needed help. Were not to interfering as we were just looking at Kitchens. But gave the right amount of help.
At the tills the person was really friendly and made the whole experience enjoyable. (Think his name maybe Dillon)

October 9, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

We are so pleased to hear about your positive experience! It is wonderful to know that our team greeted you warmly, offered just the right amount of assistance while you browsed, and made your overall checkout process so enjoyable. We truly appreciate your kind feedback. -JG

Rated 5 out of 5 stars

Friendly and helpful staff didn't catch…

Friendly and helpful staff didn't catch the young man's name who served me but it was his birthday today 🎂 so happy birthday and great service 🎉

October 9, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Susan, thank you so much for the wonderful five-star review. We are delighted to hear that you experienced fantastic service during your visit, and we will certainly pass along your kind birthday wishes to our team member. Your feedback is greatly appreciated. -JG

Rated 5 out of 5 stars

Excellent service from knowledgeable…

Excellent service from knowledgeable friendly staff. Good range of products and prices.

October 9, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hi Derek,

We're pleased to hear that our team provided such friendly and knowledgeable assistance during your visit. It is wonderful to know that you enjoyed our selection of items and competitive pricing. We truly appreciate you taking the time to share your positive experience with us. -Ellysse

Rated 5 out of 5 stars

I visited the new Wickes in my area at…

I visited the new Wickes in my area at colne today the staff were helpful friendly and polite, especially Danny who helped me find the products I wanted.

October 6, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Steve, we are so pleased to hear that you had such a wonderful first visit to our new store location. It is fantastic to know that our team was so friendly and provided the great assistance you needed to locate all your items. Thank you very much for taking the time to share your positive feedback with us. -JG

Rated 2 out of 5 stars

The staff were fantastic (Kelsey) but…

The staff were fantastic (Kelsey) but your ordering/payment system was quite the opposite.

1. I had to pay for goods taken away separately. This was as per normal as one would at any store. So far-so good.

2. When ordering goods for later delivery at another counter, I was unable to pay in the normal electronic way. I normally pay using a device; my phone or watch. A brand new store was not able to cope with mainstream technology and I had to locate my account details + cvv number and read them out. The purchase was not confirmed / responded to, until after I had travelled home.

I want to stress though, that your staff ‘recovered’ the situation for you, though you should not be to surprised as you wonder why potential clients have moved to online purchases.

October 5, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Kevin, We are truly sorry to hear about the frustrating experience you had with our payment and ordering system. We are very glad to hear that Kelsey took great care of you and handled the situation well, and we will be sure to share your kind words with them. Your feedback regarding our checkout technology and the impact on our customers' experience is incredibly valuable, and we appreciate you taking the time to bring this to our attention. -JG

Rated 5 out of 5 stars

Helpful and Knowledgeable

Helpful, knowledgeable staff - Chloe was very friendly and kyle helped me with some questions that i had

October 4, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

We are so pleased to hear about your positive experience and that Chloe and Kyle provided such helpful and friendly service. It is wonderful to know that you received great support and got all your questions answered during your visit. Thank you very much for taking the time to share your kind feedback with us. -AK

Rated 5 out of 5 stars

Chloe was super helpful and signed me…

Chloe was super helpful and signed me up for trade pro

October 4, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Thank you for taking the time to leave such a wonderful review. We are so pleased to hear that Chloe provided great assistance with your account registration. We truly appreciate your kind feedback. -AK

Rated 5 out of 5 stars

Today my son and I went to Wicks to buy…

Today my son and I went to Wicks to buy some items for our new kitchen. There was a guy called Mason who helped us to locate some of the items. He was very helpful and also reminded us at the till that we left some items on the floor near the till to purchase which we would have left behind so thank you for that Mason. Overall the staff were helpful.

October 3, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

We are so pleased to hear about your great visit with your son while shopping for your new kitchen! It is wonderful to know that Mason was so attentive, helping you locate your items and making sure nothing was left behind at checkout. We are delighted that you found our overall team to be so supportive and friendly. -AK

Rated 5 out of 5 stars

I've visited the new colne store twice…

I've visited the new colne store twice since opening and both times was helped by Dylan. He's a credit to wickes and goes above and beyond

October 2, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hi, Julie. Thank you for taking the time to share your review with us. We're really pleased to see that, Dylan has been helpful during both visits, going above and beyond to provide great customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great visit to the new Colne store

Great visit to the new Colne store, as usual all staff were happy to interact and very helpful with all enquiries, Nicola assisted in paint supply, finding the closest match to what i needed, and retained informationmon my choices in case of needing more, enjoyable experience throughout.

October 2, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello, We are so pleased to hear about your fantastic experience! It is wonderful that our team member provided such outstanding, friendly, and helpful support throughout your visit. Great service really does make all the difference, and we truly appreciate your kind feedback. - FC

Rated 5 out of 5 stars

Very helpful in choosing a practical design

We have just chosen our new bathroom. Danny was so approachable and helpful. He really took the time to understand what we wanted and paid attention to every detail. This made the whole process so much easier for us. Very excited to get our new bathroom.

September 26, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hi Stephanie, We are so pleased to hear about your great experience! It's wonderful that our designer was so approachable and helpful, taking the time to understand your needs. We are delighted you are excited about your new bathroom. -LG

Rated 5 out of 5 stars

Such an amazing store everyone's super…

Such an amazing store everyone's super friendly and helpful

September 30, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Sofia, We're so pleased to hear that you had such a positive experience in our store and found everyone to be friendly and helpful. We truly appreciate your kind words. - FC

Rated 5 out of 5 stars

Very Helpful staff

Very Helpful staff

September 28, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Thank you for taking the time to leave your review, we are glad that our staff were very helpful. -AK

Rated 5 out of 5 stars

Thank you Kim!

From start to finish, what an amazing experience.
From the minute we sat down with Kim to discuss ideas for our new kitchen, to the home visit where she showed us ideas for our kitchen we hadn’t even considered. Nothing was too much, even when we changed our minds umpteen times on what we wanted or when the delivery guys missed dropping off a box!
Now we’ve had the kitchen installed, Kim’s ideas, advice and knowledge has blown us away, our kitchen is beautiful!
We certainly can not thank Kim enough for everything, she was fantastic throughout the entire process!!

May 16, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Thank you for sharing your wonderful feedback. We are absolutely delighted to hear about your fantastic experience with your new kitchen, from the initial design to the final installation. It's wonderful to know that Kim provided such excellent ideas, advice, and knowledge, even with changes and delivery issues. We hope you enjoy your new kitchen for many years to come. -AK

Rated 5 out of 5 stars

Had the best lovely warm welcome from…

Had the best lovely warm welcome from Chloe and Sally. I am a painter and decorator for over 20 years.
Today I have signed up to have an account. Very happy this store is local to me. Well needed. Great staff. Great store!

September 27, 2026
Unprompted review
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Reply from Wickes - Colne Nelson

Hello Dean, We're so pleased to hear about your warm welcome and positive experience at our store! It's wonderful that you found our staff great and that our location is convenient for you. We truly appreciate your kind words. -JG

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