Wickes - Dartford Reviews 

We recently had a kitchen designed and fitted by Wickes Dartford and are so delighted with the end result. Karen Gordon, our designer was a wealth of knowledge, made suggestions on design tweaks that would make this a more effective working kitchen, showed us options and ideas at the onsite showroom and her attention to detail was fantastic. Matt and Mark our fitters were polite, friendly and incredibly hard working. Throughout the fit we would be shown how things were progressing and they included us in any on site decisions that were required, such as grooves in the draining board, light fittings, electrics etc. Their work was incredibly neat and of the highest quality. Cannot recommend highly enough!

Mitchell was very helpful in assisting us with ordering our tiles. Great lad!

Huge praise for Gordon at Wickes Dartford for designing the perfect kitchen for me. His knowledge is superior and his guidance is appreciated beyond compare. Such a lovely guy, always puts the customer first!

Visited the store this week to buy decorating products. Helped by Ethan.. really knew his stuff, got everything we needed.

Visited the Dartford store recently and was pleasantly surprised how good the store is looking. I have been using this store for many years and the improvement in here is notable. The staff are friendly and helpful. Will definitely be using this store more regularly

I use the wickes stores quite regularly and always find the staff helpful and polite.
I went into the Dartford store to get building materials, I couldn't find what I needed so spoke to a colleague called Rashpal, who was more than happy to help find what I needed from the warehouse as quickly as he could.

Wicks great person Karen in store help us pick our kitchen thank you and fitters Danny Starr and crew where great polite and helpful

I visited my local branch at Dartford a couple of days ago to look at the kitchen showroom. I was greeted by a gentleman called Lewis and was shown around the displays. He answered all my questions and was very helpful and polite.
I look forward to booking an appointment in the very near future to have my Kitchen designed by Lewis

We decided to go with Wickes for our Kitchen and downstairs shower room project which required a change to the room layout, new drainage, electrics, water supply, and much more.

Karen at the Dartford branch was incredible with understanding what we were looking for, checking the measurements and making sure the design was practical whilst offering other options and suggestions. She was always on hand to help, even after we placed the order and has supported us through to the project completion, which made a huge difference to our experience in not being passed around when needing to talk to someone.

The tradespeople assigned to our project was Land Building and Refurbishment Ltd (Matthew Land) and I cannot recommend them enough! High quality tradespeople seem hard to come by and they made the whole experience effortless on our part, and got everything done with minimal stress and disruption to our lives. From little things like replumbing the washing machine for over the weekend, to taking the time to readjusting shelves, every detail was thought of. An aspect I really appreciated was that Mat would always explain when he uncovered something and give multiple options, without fear mongering or pressuring us to spend more money; there was always a feasible option without adding to the expense. Project completed on time (despite a delay in a radiator arriving, which Mat did try to wait for) and to a high quality which we are delighted with.

Cannot fault the process, people, or output at all. Having a company design and manage the fitting and delivery of something of this scale took the burden off of us and everything was handled between Mat and Wickes. Will definitely be looking to them again for future projects.

Just starting a big project in my property and visited my local store in Dartford. I wasn’t sure of the exact products i would need so asked at the customer service desk for advice. I dealt with a lady named Tracy and found she was very knowledgeable of the products in the store, she helped no end. Will definitely be returning to purchase more items in the near future

My hubby and I came into store and was assisted by cashier jan in finding the right sealant for a project we was working on. She was very helpful.

Very good service, polite response when I asked a question.
Very helpful and polite casher ,Frank also helped paying for goods.

Since consulting Wickes Bathroom Design Consultant Karen Gordon, my lovely new bathroom installation is now complete. I am absolutely delighted with the end result! The Installation team worked really hard to bring Karen's design & my dream bathroom to life. Nothing was too much trouble for them, they were punctual & tidy too. I would recommend Wickes, & particularly Karen.

We had Karen from Wicks design our kitchen. Karen really helped us utilise the limited space we had and listened to our concerns about gaining more practical space.

Wicks recommended Will Comber of Wacom Services who was the project manager and fitter for our kitchen.

Will made a home visit to double check measurements and explained in detail how he would be working with his team to install our new Kitchen.

Will was always on time and if he was going to be late he always kept us informed.

Will’s team the Electrician, Plaster, Painter and Plumber all did an excellent job, and always left our home clean and tidy.

We had some teething problems, where cupboard doors were not delivered and replacement drawer fronts were damaged, but as soon as Will or we contacted Wicks they were ordered and delivered straight away.

Karen our Kitchen Designer really is passionate about her job and she was so easy to talk to.

Karen listened to our ideas and made helpful suggestions, to make our kitchen workable and she certainly delivered on our brief.

Now we have a sleek design, bright workable Kitchen where we can have everything that needs to be put away in its place.

The lighting is now practical we have four ceiling spot lights with a dimmer switch, three LED down lights under the work tops and all can be operated independently, should you only want the downlighting switched on.

All in all we are so pleased and extremely happy with our Wicks Kitchen it’s really transformed our kitchen, home and our lives waiting 15 years for a new Kitchen was well worth the wait 😂😊

I would definitely recommend Karen from Wicks Dartford and the Customer Service team.

As they have been tracking our installation from start to finish, phoning emailing keeping us updated throughout the whole process, checking we are happy with how things were going.

So for those of you who are looking to purchase a new Kitchen check out Wicks.

You won’t be disappointed as they have so many different Kitchen options you can choose from depending on your budget and space in your home.

Big thank you to all at Wickes our ensuite is lovely. The whole process from meeting Karen and deciding what we want, the computer images of what the ensuite would look like is great. Should say the whole installation team and Lee our fitter top class job. 100% if thinking about it go for it.

I am still awaiting a refund for tiling on my Kitchen that was not carried out . I have been waiting since July 12th, I have called numerous times and visited the Dartford store, spoken to Gordon the Kitchen Designer who promised he would keep me updated as Manager who authorised refunds was on holiday for 2 weeks really not my problem, he copied me into a email sent to the Manger covering, no reply ,apologise for delay and no contact , appalling after service especially as they owe me money would they wait this long if other way around , would not recommend Wickes because aftercare, But Richard the Kitchen fitter was amazing having to alter units etc because design not what we wanted

My Wickes bathroom was fitted just over 2 years ago. The first problem was with the tiles. 3 different shades of grey tiles were fitted by the tiler, he hadn't checked the batch numbers! They had been delivered by Wickes and checked in by the Wickes plumber. He hadn't checked either. It looked like a patchwork quilt so 18 tiles had to be chipped off and replaced with the correct tiles. The edging on the tiles looks dreadful and has sharp edges which are a health and safety problem.

A few weeks after installation the luxury vinyl flooring, as recommended by Wickes, started to crack and break. This has worsened over time.

A damp patch appeared on the landing wall directly behind the shower where the wrong coloured tiles had to be changed. This is now rotting the internal wall.

The sealant round the edge of the shower disintegrated within a few weeks causing water to leak through the ceiling below. The sealant was replaced but there is still a leak coming from underneath the shower which has ruined the dining room ceiling and the bathroom floor boards and flooring.

The toilet then started to leak, a small puddle appearing from under the box to start with then becoming much larger. The sink and the shower have always been incredibly slow to drain.

The radiator has come away from the wall.

The hinges on the Wickes bathroom cabinet both snapped within weeks so it can't be used.

Constant calls and messages to the fitter were always met with the reply they had to wait for permission from Wickes before they could attend. Last year they said they no longer worked for Wickes so wouldn't help!

I then started to call customer services, only one was helpful, one even hung up on me. I went back to the Dartford store twice, only after bursting into tears out of sheer frustration on my second visit did they send an emergency plumber to fix the toilet leak. He commented that the toilet had been plumbed in incorrectly. He took photos of all the faults in the bathroom and agreed that the whole bathroom needs ripping out and replacing as it was so bad. He fixed the toilet leak by breaking open the box and left it free standing. "You can use the toilet as long as no one sits down on it!" How can a toilet be used without sitting on it? The toilet has leaked sewage all over the floor rendering it unusable. We are a family of 5 with an upstairs toilet we now cannot use.

After numerous emails and phone calls Wickes have made a final offer to replace the shower tray and re-plumb the toilet. Take it or leave it! Apparently they think it's acceptable to fit a new shower tray on rotten floorboards.

They have refused to investigate or fix the leak from the shower that's causing the damp patch, and they've refused to replace the damaged floor and floor boards or the dining room ceiling. All damaged by their shoddy goods and workmanship.

And before I get the standard reply from Wickes asking me to reply privately with further details, they have all the information already along with colour photographs of all the damage caused by them. Ref 032821-8093-V
order number 032821. These details were sent to their District and Regional Managers by the Dartford store manager and the customer service assistant, to no avail.

If anyone is thinking of getting a bathroom done by Wickes my advice is DO NOT

***update January 2026 - this has still not been resolved.

After writing this review I contacted the Ombudsman who agreed that Wickes needed to rip out the bathroom, repair the damage and replace the bathroom. I was fobbed off over a 9month period where Wickes said a bathroom fitter would contact me to arrange the work. 9months went by, no bathroom fitter had contacted me so I requested a full refund, money to pay for all the damage caused to my property and compensation. I was only offered £5000 for the work and £1000 compensation. This is far less than I paid for the bathroom and nowhere near enough to pay for all the repairs and new bathroom furniture and fitting. I again requested a full refund, payment for the repairs and compensation but am still waiting for them to agree to this.

The floor tiles and floor boards are completely ruined caused by the leaking radiator, shower, shower tray and toilet (all Wickes products and installed by Wickes). The internal wall to the landing has completely rotted. The internal wall to the bedroom has water coming through. Carpets in both rooms are sopping wet and stained. The shower constantly leaks and we have been unable to use it at all for several months. The toilet has been unusable since February 2024. The ceiling in the room under the bathroom has collapsed.

I am absolutely at my wits end. I even contacted the Wickes CEO - received absolutely no reply which, in my mind, gives a good indication of how little he cares about his company's customers.

So my bathroom hasn’t been installed yet I have just completed the design project and am
awaiting installation.

But I have to write a review this early regarding the absolute pleasure it was working
with Karen who works for the dartford branch and who was our designer. She was welcoming, friendly, made time for us and explained everything fully. I can’t recommend her enough as a person or for her skill set if you’re wanting to get your bathroom or kitchen completed.

The 5 Stars are for the effort and quality of service from Designer Karen and her colleague Alex in the Dartford Branch, and the local installation team VR Property Developers of Abbey Wood.

Karen was able to visit my home before the start of my project and discuss with me my requirements. I was able to openly discuss my wants and needs and received excellent guidance along with recommendations that I had not even thought about for the best solution.

She kept me up to date with excellent communication on the orders, pricing, installation and has provided me with great after care support. I would say she is a credit to the company, highly valuable and brings up the overall 5 star rating.

The installation was done by a local 3rd party contracted by Wickes. They were professional, highly skilled, hard workers, delivering the project on time. They kept the site contained and clean. Zara and Chris done excellent work.

The job was to completely gut and remove the old kitchen and bathroom, replace all the units and equipment, upgrade the electrical connections in the bathroom, relocate the sink and cooker, and tile the floor and walls. This was all completed within 2 weeks.

For Wickes admin team/project care team, my review is 3 stars. A lot of confusion, errors that needed correcting and hit and miss on the frequency and quality of communication. Luckily Karen was able to resolve all the issues from that side of the business.