Wickes - Derby Reviews 153

We got good experience to Wicks team specially for Design Consultant Mr Dmitri Mamajev . He is great person lots of help us kitchen design and other items. We much appreciate him. Much better price compared to other stores. Thanks again Wick

Linda O was extremely friendly and helpful. Would definitely recommend the Derby store.

We went to wickes whilst doing a charity project for a donation of paint. All the staff, in particular Linda O was extremely helpful and we left with a range of items including the paint to help with our project. Overall they were extremely helpful and generous!

Monday morning and the staff at Wickes Derby couldn’t do enough for me. Ellie helped me find a trim that I didn’t know existed. Her product knowledge is 10 out of 10

We are absolutely delighted with our new kitchen from Wickes and wanted to share what has been a very positive overall experience.

A huge thank you to Emily Cassidy, whose design skills were outstanding from start to finish. She really listened to what we wanted, brought creative ideas to the table, and helped us make the most of the space. The final design is both beautiful and practical—better than we had imagined.

Installation was handled by Phil and Geoff Simpson, and we genuinely couldn’t have asked for better craftsmen. Their attention to detail, work ethic, and pride in what they do really stood out. They were also incredibly calm and reassuring throughout, which made a big difference during what can often be a stressful process. The quality of their workmanship is exceptional.

We did experience some shipping delays along the way, which was frustrating at the time. However, once escalated, the situation was handled well and resolved. We’re particularly grateful to Kara, the Regional Installation Manager, for her support and responsiveness in getting everything back on track.

Despite the initial hiccups, the end result speaks for itself—we now have a stunning kitchen that we absolutely love. Thank you to everyone involved!

This is the second project we have worked on with Steve Smith. We were so impressed with his support and attention to detail.

Shaun Parker carried out and managed our kitchen renovation. He was extremely skilled, polite and helpful throughout the project, keeping us informed at every stage.

Bev and the team at the Derby branch
They are always on hand to give you a hand with anything you need
They are always happy and polite and full of banter, even if it is first thing in the morning
Thank you for all your help
Rich
Kedleston Tilers

Very good and helpful service from Marlon. Tracked down an out of stock item and ensured and order was made and arranged delivery asap.

Amazing experience made all the better with the help of Linda O

Steve Smith is a great designer and knows all the tricks to get the best result. Great people person too.

This is the 2nd time we have visited Steve Smith at the Derby Wickes. He did such a fabulous job designing our new kitchen last year, which looks fantastic, that we have had him design our new bathroom as well. Professional, always helpful in guiding you as to what will working a great job at the end of it. Would highly recommend.

Good range of products and choices available at reasonable cost. Store staff Dmtiri in particular were extremely helpful in selecting our kitchen.

In 2025 my wife and i agreed to Wicks to fit our brand new kitchen and a fitted bathroom into our new Bungalow well was this a wrong thing to do as we have had nothing but issues and would never recommend them. the bathroom had a extractor fitted which leaked water back but with the kitchen issues i am having i have not reported it i will hire a plumber i trust to sort it out.
started in 2025 when the fitter arrived and told use he cherry picked my install due to location, work began also taking a bit of work while working on my kitchen taking £1500 in a back hander payment i did ask for a recpeit but it never came. Once the kitchen was installed and the fitter pressured my wife to complete the sign of sheet so he could get paid the issues began. Washing machine wash back filling with dirty sink water making it smell like rotten eggs, fitters mate came back drilled another big hole in the kitchen cupboard and bent the washer pipe up the back of the cupboard, maybe if a angled connecter to the waste pipe this may not have happened, next issue my cupboard door dropped so did not fit or close correct after calling customer services i was informed i would need to adjust it myself and a you tube video was sent me on how to do it, what was my 10year warranty for a joke. issue number 3 water dripping from extractor over the electric hob, with this one i have been trying for over 12 months to have this resolved but still not joy. Wickes sent a engineer from Bosch to take a look as they still would take no Responsability the Bosch engineer said it was the worst fit he had seen and the extractor was fitted to high wickes ignored what the engineer had said the issue was. Customer services say they are customer focused but the are not, every excuse has been used, i have had to go to Trading standards, and citizens advise for help. I informed wickes and they have Ignored that aswell. i have been playing email ping pong for over 1 year and still waiting, i have since been given a option to have a filter kit fitted or move extractor, or £100 so i can get my own fitter to see if it van be resolved. £100 what fitter will do a job for that and this was the option given, know been advised the kit is a recycling kit to see if the dripping water stops but told this don`t use the external extraction which is what i require, i have been treated very poorly not as a valued customer, and i certainly don`t feel as proud as a peacock If you are thinking of having wickes do you kitchen i would thing again i will not use them again for any other work as they will not take ownership of the kitchen issues caused and dont look after there customers.

Great shop and there is allways professional help for any inquiries you may have

Good range of Lifestyle kitchen options, well laid-out.
A huge negative is the misleading information about delivery dates. It says 5-8 days. With kitchens, you need to plan precisely when they arrive. We ordered in what should have been good time. Two days later we get an email to say delivery will be in 28 days.
We must say that Kam, a brilliant member of staff at Derby, very patiently tried to sort this for us. She waited in the phone queue for us, searched the store - tried everything to make this right for us. She did manage to speed up delivery but it still won’t arrive in time. She really did try though.

Kam@ derby store was absolutely amazing person
She was kind helpful and very professional
She helped me with flooring,underlay and priced everything and told me the total amount so I could budget everything
Thank you for a great service Kam and for being a good human being

They were very prompt and helpful in helping me with my bathroom design especially the design who attended to me: Steve

Came in to purchase two items at Alvaston Derby branch
Till 081. 10/4/26. at 16.06 £ 37.00

Worst customers service I’ve had in a very long time no hello and worst not even a thank you after I tapped my card .. miserable woman suggests she finds a job she enjoys where it doesn’t involve speaking to customers on any level ..
back to B&Q in future.

Great variety of stock with helpful staff , the lady on the till is lovely really helpful & knowledgeable, Thankyou Linda 👍

The workers were brilliant did the job in great time.