Wickes - Dundee Reviews 

Fantastic customer service from Ray at Dundee branch. Helpful with my search for acoustic wall panels and showing me how to order from the App. Excellent guidance when I needed it !

Caitlin helped me sign up for a trade card . Really helped,great service.

Design consultant Jon, has been amazing from the moment we met him. His professional friendly approach to helping us choose a bathroom has been outstanding and ultimately the reason we chose wickes for our project.
Thank you Jon

Thanks to Jon at wickes, Milton of Craigie, Dundee, we have the bathroom made specifically to our choice. He gave us design ideas and talked us through various options. We ended up with our final design and couldn’t be happier. Would definitely recommend Jon, and Wickes to all 🤗

As the Inverness branch had closed,as we have family in Dundee, had a look in the Dundee branch,as a result we ended up with a Wickes kitchen.As we are re furbishing a bungalow, Jon, the kitchen designer put together the kitchen we wanted, asked and explained everything in detail, helped with colours, worktops, it was brilliant. And had a lovely list and printout if what it would look like. We went away the most happy of customers but hadn't ordered as yet as we needed to verify contractors for the extension. Time has moved on, and we gave come back to Wickes but to change the colour of the kitchen, type and worktops, Jon did this with ease, and also explained various payment options. But we ended up buying it there and then, with option on order date upto 6 months . Out of all kitchen places we went to, Jon at the Wickes branch Dundee is the most outstanding through every detail and options, quality is fab, and the price is even more fab. Recommend to anyone for design choice and price.

Your staff Caitlin. Lovely lady good communication and excellent customer service. Because of her she made it a five star experience shopping at your Dundee store . Please give her this feedback as she needs to be aware of how kind of an individual she is.

My review is based on my service so far with Jon on the design team. If I could give 10 stars I would. He’s genuine and honest with the process and covers all basis. Jon has accommodated every bit of my craziness with the bathroom design and answered every question clearly and in a timely fashion. Myself and husband ( and 15 year old daughter) would recommend Jon’s services time and time again. Thanks Jon 🙏 - Jen and Alan Buick

Excellent customer services from Wickes from Dundee. Jon our design consultant was fantastic, taking on board the way I wanted things to be but suggesting improvements (and he was right every time). Now waiting for the virtual reality visuals and looking forward to having a much more efficient and beautiful kitchen.

Recently bought bark clippings WICKES OWN BRAND poor quality really not fit for purpose. The bags contained mostly earth with a few bits of wood, some actually several inches long and sharp. Should young children be playing on my rather large area which is covered in bark chipping there is the potential of a nasty accident.

The receptionist: Ray helped reduce the stress of acquiring material that I needed and provided much needed advice.

All in all a pleasant experience.

Thank you, Ray.

Our 2 decade old toilet finally decided to call it quits, so we went to Wickes to find a replacement.

Stephen was a great help, helping us find the right dimensions to fit our bathroom, recommending flexi-pipes for our water line and waste pipe, and even giving us a toilet that was half off. Installing it only took us a day, great product and amazing service from the folks, thank you very much.

John Firman Dundee Wickes did a fantastic job designing our new bathroom. He listened to our needs and advised on layout. Lots of attention to detail and added storage.

The works was contracted to SR Facilities and Maintenance. Stuart and Kevin did an amazing job and went above and beyond helping out with a small delivery issue.

Would highly recommend.

I have to say usually the staff there are friendly but not today. I went in to buy paintbrushes as I needed new ones to continue the project I started 2 weeks ago (I got everything i needed from wickes and had a great in store service) today however the man on the till was walking up and down between the tills and I wasn't sure which till to go to so I asked politely and was answered "HERE" abruptly. So I went to pay and he again abruptly said "CARD PAYMENT?" Which i answered yes and proceeded to pay. He never uttered another word to me and handed me my receipt. So matching his attitude I took it and walked off. I have never done this before but surely as a customer you should be acknowledged and greeted by at least a hi or hello,
I greeted him with zero response. Do better next time rude man

Caitlin & Tony were exceptional. Wickes is lucky to have such a customer focused & helpfull employees.I urgently needed 3 door handles to complete a job (joiner visit tomorrow), I travelled 50 miles return to get them since my local store was out of stock and Dundee showed 3 available. None on display..delivery awaiting unloading from pallets. Caitlin asked manager Tony and he went out of his way to look for (& found) the required handles! Truly exceptional help and support...from both Caitlin and Tony

Girl who dealt with my order was very pleasant.helpful her name was caitlin from dundee store.

Found the item easily (Instant Cold Lay Macadam). Caitlin at the pay desk was chirpy and cheerful and made the experience of shopping in Wickes much more enjoyable and pleasant.

The assistant that attended me was very cheerful and efficient.

We had the pleasure of having Jon Firmin as our kitchen designer and we could not fault him. He listened to what we wanted, gave us some great advice and ideas and designed the kitchen exactly how we wanted it. He was polite, friendly and very knowledgeable. Hopefully the fitting will go as smoothly.

Great customer care from CAITLIN I’ve used the Dundee store since the day it opened many years ago always very happy with the products and never a problem if I get it wrong as they are very willing to help with a refund or some advise great store an staff.

I go in wickes dundee alot, I am usually served by caitlan who is always chatty, helpful and has a smile, would definitely recommend wivkes