Wickes - Epsom Reviews 

148
TrustScore 4.5 out of 5

4.6

Kiln Lane, Peel Centre, Epsom Surrey, KT17 1EQ, GB


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Rated 5 out of 5 stars

Wickes have a great variety of bathroom products. Right from the begining of the process it was easy, our design consultant Nadir, from Epsom branch came to our home and took measurements, we then we... See more

Company replied

Rated 1 out of 5 stars

I used to use Wickes all the time for trade orders. Ordered 6 bags of type one on line 16/6. Failed to deliver Saturday 18/6. I had to call them Monday 19/6. Told would be delivered Wednesday 22/6.... See more

Company replied

Rated 5 out of 5 stars

Fantastic service and ideas from Nadir at Wickes, Epsom. We had ideas about our bathroom refurbishment, then Nadir gave us his experienced ideas and recommendations. This all resulted in a perfect l... See more

Company replied

Rated 5 out of 5 stars

I met with Nadir to see if my home was suitable for solar panels. He couldn't have been more honest and helpful with his feedback. Unfortunately I don't have enough roof space and Nadir didn't try and... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Epsom

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kiln Lane, Peel Centre, Epsom, Surrey, KT17 1EQ, United Kingdom

  • +441372748890

4.6

Excellent

TrustScore 4.5 out of 5

148 reviews

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4.6

All reviews

(148)

14,424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got everything we needed

Got everything we needed, all easy to find. Great customer service, Trevor was really friendly and very helpful. Thank you 😊

November 6, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Elle,

Thank you for the lovely review, It's great to hear Trevor delivered amazing customer service. - SW

Rated 5 out of 5 stars

fantastic service as always TREVOR is…

fantastic service as always TREVOR is your man always helpful and gives you his time if you can’t find something.
EPSOM branch 309

November 6, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Matt, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

TREUOR

Very kind and friendly services.
It was great.

November 1, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi There,
Thank you for leaving a lovely review! - SW

Rated 5 out of 5 stars

Great store

Great store, great staff, especially Trevor

October 30, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey James, thanks for your five-star review, and I'm glad that you enjoyed the service from Trevor in our Epsom store! - Dylan

Rated 5 out of 5 stars

Trevor was friendly and helpful.

October 29, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi, HW. Thank you for taking the time to share your review with us. I'm really happy to see that, Trevor, was friendly and helpful. Thank you again for your kind feedback. - Scott H

Rated 4 out of 5 stars

Great customer service by Trevor

Great customer service by Trevor.

I came in for two different Dulux paints mixed mixes and Trevor was brilliant.

October 29, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi There,
Thank you for leaving a lovely review. We are happy to hear that Trevor was able to deliver amazing customer service! - Sean

Rated 5 out of 5 stars

I was served by Trevor who was very…

I was served by Trevor who was very helpful and polite

October 29, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Colleen, thanks for your positive feedback, and I'm glad that Trevor was able to help you in our Epsom store! - Dylan

Rated 5 out of 5 stars

Needed to make a few purchases in Epsom…

Needed to make a few purchases in Epsom Wickes. Needed some help as I couldn't find exactly what I needed. I came across Trevor on the shop floor who was extremely helpful and directed me towards the appropriate counter and was also able to offer some advice on the product. Excellent customer service and Trevor went out of his way and went the extra mile to ensure I found what I needed.

October 7, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Stuart,
Thank you for leaving a lovely review. We are happy to hear that Trevor was able to deliver amazing customer service! - Sean

Rated 5 out of 5 stars

Sales assistant Trevor was very polite…

Sales assistant Trevor was very polite and helpful whilst serving us 👍

October 2, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey there, thanks for your five-star review, and I'm delighted you enjoyed the service in our Epsom store! - Dylan

Rated 5 out of 5 stars

Trevor at sales till very helpful

October 2, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi, Nigel. Thank you for taking the time to share your review. I'm really pleased to hear that Trevor was very helpful on your visit to our Wickes store. - Scott H

Rated 5 out of 5 stars

I needed some paint mixed and was very…

I needed some paint mixed and was very pleased with the helpfulness and knowledge of Trevor the salesperson. He's whole attitude was great even thou we kept changing our minds on colour.

September 30, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hello Paul, thanks for your five-star review, and I'm delighted that Paul was able to help you get paint mixed in our Epsom store. - Dylan

Rated 5 out of 5 stars

Trevor was very helpful

September 20, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hey Robert, thanks for your five-star review, and I'm glad that you enjoyed the service from Trevor in our Epsom store! - Dylan

Rated 5 out of 5 stars

Trevor at the Epsom branch is really…

Trevor at the Epsom branch is really helpful and always quick and willing to advise and help.It makes life a lot easier when folk are willing to help get you on your way quicker.

September 20, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi There, thanks for taking the time to share this feedback. RD

Rated 5 out of 5 stars

The staff particularly Trevor who is…

The staff particularly Trevor who is always friendly, polite & helpful.

September 20, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi, Del. Thank you for taking the time to share your review with us. I'm happy to see that Trevor and staff in store are really helpful, polite and friendly. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Happy shopper

I use this particular branch of Wickes several times a week as I know I can generally always get what I need, And if it isn’t in stock, I am told when I can have it.
The staff are very helpful and Trevor has been particularly helpful recently with things I have needed assistance for.
He is always very cheerful and happy to help and makes the whole experience Simple, easy and enjoyable!

September 26, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Tom, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Had everything I needed

Had everything I needed at competitive prices.
Was served at till by Trevor who was, as usual, polite and friendly and has been helpful when needed in the past.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi David, thanks for taking the time to share this feedback, we are glad to hear you got everything you needed and Trevor provided you with a great service as always, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Nice experience

Nice experience. Got what I needed. Thanks to Trevor, very helpful and friendly.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Heiko, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Trevor and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Helpful staff

Trevor was such a great help in resolving some issues I had with some incorrectly priced items. He has served me the last several times I’ve been into your shop and is always really friendly and helpful, a great asset.

September 25, 2024
Unprompted review
Wickes - Epsom logo

Reply from Wickes - Epsom

Hi Maria, thanks for taking the time to share this feedback, we are pleased to hear that Trevor was able to resolve your issue, we appreciate you taking the time to let us know. RD

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