Attendant was nearly 30 minutes late, made it clear he was trying not to do the work. Kept saying Wickes would take 3 months minimum and i would probabaly want things quicker, said wickes wont do the... See more
Company replied
Location
Switch locationWoodbridge Road, Woodbridge Business Park, Guildford Surrey, GU1 1EH, GB
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See what reviewers are saying
Went into Wickes looking for a specific kind of exterior grout for a patio I'm building. I must've looked lost because I was approached by Jordan who gave me some excellent advice and helped me find a... See more
Company replied
Gemma is a gem, a diamond in the rough… relatively straightforward purchase but I struggled with the ‘app’. Gemma was very helpful, and patiently sorted me out. Well done. 👍 Thanks. (Returning cust... See more
Company replied
We received excellent service from Jordan at the Guildford branch, who went out of his way to help us locate some tiles at another branch. He was friendly, helpful and very professional. Thank you Jor... See more
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Company details
About Wickes - Guildford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Woodbridge Road, Woodbridge Business Park, Guildford, Surrey, GU1 1EH, United Kingdom
- +441483459397
4.6
Excellent
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
Great service both at the till and especially from Steve who helped me unload my purchases into my car and couldn’t have been more helpful.
I usually dread going into a store primarily used by tradesmen but the whole experience couldn’t have been better
November 7, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Michelle, thanks for taking the time to share this feedback, we are pleased to hear that Steve provided you with a great service and helped load your car, we appreciate you taking the time to let us know. RD
Brilliant service
Brilliant service, so friendly even at 7am in the morning especially Michelle, Charlotte and Steve helped us pick up the best toliet
November 7, 2024
Unprompted review
Reply from Wickes - Guildford
Hi, Lewys. Thank you for taking the time to share your review with us. I'm really pleased to see that, Michelle, Charlotte and Steve provided brilliant customer service on your visit. Thank you again for your valuable feedback. - Scott H
Lovely Charlotte very friendly and…
Lovely Charlotte very friendly and helpful.Not sure if whatI bought will work but already happy with the customer service of Charlotte.
November 5, 2024
Unprompted review
Reply from Wickes - Guildford
Hey there, thanks for your amazing feedback, and I'm glad that Charlotte was able to help you in our Guildford store. - Dylan
Great communication and simple process
November 3, 2024
Unprompted review
Reply from Wickes - Guildford
Hi John, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great customer service
We went into the Guildford branch and received great service from Kirsty. She was able to give me advise on which paint to purchase which lead us to having a job well done.
November 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Z.L, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Kirsty and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Sian was the most helpful person
Sian was the most helpful person. I had a nightmare with an order and she sorted the whole thing for me! Took time to help and was extremely polite! Should consider her a managerial position as she is a credit to wickes!
November 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Mr J Jenney
Thank you for taking the time to share your positive experience with us, I'm glad to learn Sian was able to provide you with an excellent service with an extremely polite attitude. - SF
Kirsty was great x
November 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Steve, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Kirsty and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Moved the multi finish to front of…
Moved the multi finish to front of store. Really helps when trying to beat the traffic! In and out in 60 seconds with 2 bags.
October 31, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Peter,
Thank you for leaving a lovely review. - Sean
Super Sian
Went into Wickes after not getting the very specific lightbulb I needed in B&Q. I was helped by two super helpful colleagues working at the front desk. Sian researched possible options. There wasn’t one in stock but I was advised exactly what it was I needed so I could order it - absolutely 5 star customer service. I will be back
October 30, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Claire, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are using our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Lovely staff and great selection
Had everything we needed, Mitchell was lovely and made us laugh because we had to come back for another 2 piceces of plaster board we had misjudged how much we needed.
October 29, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Logan, thank you for your five-star review, and I'm glad that Mitchell in our Guildford store was able to help you! - Dylan
Sian, Jake and Joe
Sian, Jake and Joe from the Guildford store were the most amazingly helpful and spent so much time helping me work out and get the items I had purchased in the sale into the van. If they had not taken the time and gone the extra mile I would not have been able to do it. Thank you so so so much.
October 10, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Kristye, thanks for your positive feedback, and I'm glad you enjoyed the five-star service in our Guildford store! - Dylan
Great customer service and friendly team
They are an amazing team, always friendly and helpful.
Every time I come in we have a chat and they're never fail to go above and beyond what's being asked. If they can't find what you're looking for they're happy to try and locate an alternative or help you search for where you might be able to buy it.
October 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Alex, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with our staff and how pleased you are with the service they provide. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Five star review for Jack
Five star review for Jack, fantastic, friendly young man at Guildford Wickes.
I Bought 2 x Drayton Thermostatic valves online and some extra items while in store. Great price and top quality.
Many thanks.
October 1, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Mark, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Jack and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Really helpful staff
Really helpful staff, will definitely be coming back again.
September 19, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Bethany, thanks for your five-star feedback, and I'm delighted to hear that you enjoyed the service in our Guildford store! - Dylan
Very helpful
Very helpful, Steve helped me find all the products i needed….and also helped me to my car
Great service!
September 28, 2024
Unprompted review
Reply from Wickes - Guildford
Hi Jo,
Thank you for leaving a lovely review. We are happy to hear that Steve was able to deliver amazing customer service! - Sean
Very helpful staff
Very helpful staff. Michelle at Guildford store have great advice on what we were looking for
September 26, 2024
Unprompted review
Reply from Wickes - Guildford
Hi, Joel. Thank you for taking the time to share your review with us. I'm really happy to see that, Michelle at our Wickes store in Guildford, was very helpful offering great advice. Thank you again for your kind feedback. - Scott H
So helpful and we got what we wanted…
So helpful and we got what we wanted brilliant service
September 12, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Shawn, thanks for your positive feedback, and I'm glad that you enjoyed the service in our Guildford store! - Dylan
Popped into Wickes for some light bulbs…
Popped into Wickes for some light bulbs but wasn't sure in the slightest about which ones I needed. Luckily for me the staff weren't technophobes like me, and they were able to recommend some appropriate ones. Now I don't have to sit in the dark when I'm eating scrambled eggs out of a shoe using a comb! Thanks Wickes!!
September 11, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Matthew, thanks for your five-star review, and I'm glad that you enjoyed the service in our Guildford store. - Dylan
Was a great experience using wickes…
Was a great experience using wickes guildford. I went in for soil and the young man that served me was very helpful.
September 10, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Leonie, thanks for your amazing feedback, and I'm glad you enjoyed your experience in our Guildford store! - Dylan
We always receive an excellent service…
We always receive an excellent service from the staff at Wickes Guildford.
Michelle in particular , is always on hand to help with any of our requirements be it purchasing or any queries than need attention .
An absolute pleasure to deal with from start to finish.
September 11, 2024
Unprompted review
Reply from Wickes - Guildford
Hey Neil, thanks for your five-star review regarding the excellent service you received from Michelle in our Guildford store. - Dylan
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