Wickes - Hailsham Reviews 46

We were met in the Hailsham store by Niki who showed us around the kitchens. She was very helpful and informative showing us a variety of units, covering different budgets. She then made us an appointment with Amy, who would visit our home to measure up and design a kitchen for us.
Amy arrived on time.( along with her visit slippers :) ) She was very polite and professional. We were surprised at how much she already knew about our request. Obviously there is good communication between the colleagues.
Amy measured up the kitchen, listened to our requests, asked questions and suggested ideas. She confirmed that she could design a kitchen for us for our low budget. She made us an appointment to meet her in store to discuss her designs.
Amy sent an email to us within a few days to say that the design was ready and attached a computer design of what our kitchen could look like. She explained that once we ordered we could ask Wickes to hold our order for up to 6 months, until we were ready.
We met Amy in store. We discussed her designs, which were brilliant! and made a few alterations. Amy was able to show us the units in 'real life' so we could visualise how we would best use the space.
We are very pleased with the design, especially the upgrades, and can't believe that it fitted in our budget.
We would like to thank Amy and Nikki.
We definitely recommend using Wickes"

This review relate to the conversion of a utility room to a shower room. The process began with a visit to Wickes Hailsham on 14th January a design was agreed and an order for the flat pack units etc placed and paid for in full two week later.
The project did not complete until 1st June when Carl arrived to apply silicone to the joints. The skip was removed from the front lawn two days later.
It has been difficult to decide upon a star rating, as the whole project was a mixture of good and bad experiences.
Bad Experiences
Wickes failed to arrange delivery of all the components, some had to be ordered by ourselves during the final week of installation when boxes were opened; for some, refunds were made and we ordered these directly from the supplier. Others were new and were additional to the maximum costing referred to below. The basin delivered was the wrong model, its replacement on arrival was found to be damaged and had to be re-ordered.
We were nor given an itemised quotation by Wickes' nominated Contractor; instead we were given a maximum costing which excluded some items that hadn't been allowed for.
Good Experiences.
The standard of of the components and workmanship was excellent and the shower room is excellent
All the trade staff involved Stephen, Alfie, Liam, Reuben and Carl were excellent and I will happily call on their services again but only to a fixed price and agreed programme.
Conclusion
Due to the foregoing, deciding on a star rating was difficult and a three may be generous and I certainly would not use or recommend Wickes in the future
Noel

Our kitchen was transformed by Luke who was our installer. After an initial introduction phonecall he came and discussed with us what we required, which included a new ceiling, flooring in 3 rooms and new internal doors throughout the property.
He explained all aspects of the installation including plumbing and electrics and came up with excellent suggestions and solutions.
Even though we were away for the majority of the install we were kept up to date with the progress. On returning we were thrilled with our dream kitchen, flooring and internal doors.
Thank you Luke and your team.

With Amy Hudson it got so much better for me. Once I had dealt with buying my new kitchen, I told Amy I'm worried about kitchen fitters and she said "Alfie, I have the very best one for you." Well, Amy was right! His name is Luke Dash (South Coast Kitchens) and Tony his working partner. Fantastic fitters from start to finish, so prompt, very tidy, they both worked so hard and in 3 days took the old kitchen out and put the new one in. Plus Luke made a fantastic job of re-routing my pipework underneath the sink, no more nasty pipe work, special mention to Luke's tiler, Dave. Like Luke and Tony, Dave's also a professional of his trade! If any one needs a kitchen or a bathroom fitted, I really recommend Luke Dash and Tony, both great guys!

Having read Amy Hudson's reviews, I plucked up the courage to to enquire about buying my very first kitchen in 80 years. I am so glad I met Amy, she designed and managed everything for me, so she is so professional and friendly and put me at ease straight away. Also Niki, a trainee designer - what fantastic help she provided me with! Niki chose my units and colour scheme, she chose my flooring and picked out the right wall tiles for me. They both organised my delivery dates on everything for me and Niki always made me a nice cup of coffee! I can never thank Amy and Niki enough, for going above and beyond for me. A big thank you to you both!

We were looking for a kitchen which did not break the bank and Niki went through the options with us and sent us a design within a day or two. She made the changes we wanted and sent another design and quote with a different range. She was very patient and made great suggestions. Thank you Niki

After our initial meeting with Amy Hudson we did not bother to look elsewhere as we felt Amy really understood what we were looking for. Amy listened to what we wanted to achieve and gave helpful, friendly and practical advice. We have not yet received the kitchen so cannot comment about the final product.

Made an order for delivery of nearly £1000. Was informed the night before (1900hrs) by text that delivery would be on 24/4 between 1300 and 1800hrs.
Had made arrangements with staffing and creatures to accommodate this. Received a phonecall from Antonio (manager at the Hailsham branch) that the lorry had broken down so unlikely the load would be delivered until after 1500hrs and may be later than 1800hrs. I was then told later that the driver could not fulfil the order? More likely he wouldn’t work past his finish time. Antonio then called and stated that the earliest delivery date would be a week later on the 1st of May. He did apologise but this seemed to be purely functional rather than genuine. He then said he with refund the £35 delivery charge. However then he added that he couldn’t do this but with do it later and ring me when it was done. He didn’t and the delivery charge has NOT been refunded. Just received a text today 30th April telling me that delivery will be between 0700 and 1300hrs tomorrow. This is appalling as we have a very busy day tomorrow as it is the start of the Bank Holiday weekend and a delivery will inconvenience our customers, plus the fact that the staff and builders are not available tomorrow. All in all very poor service. I was reluctant to order from Wickes as last time there were items missing that never arrived but I was still charged for them. This time I have been inconvenienced and with little recourse. Why do Wickes wait until the night before to confirm delivery times? I accept the lorry breakdown was not necessarily anyone’s fault but why then do I then have to wait for a week. Surely fulfilling the order should have been a priority. I have another large order but based on this I shall be using a rival company to receive my monies. Poor. One star because I can’t give zero. Order number 695160430.
Update - delivered today at 0845hrs. Driver was very professional (not directly employed by Wickes). Thankfully it was delivered just before our customers started arriving. Wickes have responded to this review but with the usual ‘not our expected service’ phrases and ‘we’ll look into this further comments’ but like most of the companies that reply nothing ever happens.
I was correct in my summary of their customer service. Sean gave me the usual flannel. I then received an email asking for more information which I provided.
As of the 4th of May I received an email from Amy K. More sorry flannel but nothing of any substance, basically to sum it up stating that the delivery was now done so there you go.
As of today the 5th May still no refund of the delivery charge as promised and no effort at any goodwill or appeasement.
I suggest to Wickes that they send Sean and Amy K on a customer service course. It’s easy to cut and paste the usual platitudes but you can’t get away from your appalling customer relations. As for Antonio just shows the standard you’re dealing with.
It’s now the 17th of June and no refund, no apology, nothing which goes to show that the responses to reviews on here are just lip service and nothing happens/improves/gets resolved. Appalling.

Amy at hailsham Wickes was very professional and friendly she was extremely helpful and had good ideas . Very quick with prices and information. A credit to the hailsham store . Thank you Amy

We came in initially to have a look around and spoke with Amy, she remembered us from a few months ago and we found her so easy to talk to and get along with. She went through the benefits of each range and took all our considerations into account when designing our perfect kitchen.
We had a phonecall the morning of our appointment that Amy had been rushed to hospital and would be off for a couple of weeks recovering. As annoying as it was the communication we had from the other members of staff including Jamie Oliver who went above and beyond to get designs and quotes over in the interim while we waited for Amy to return. When she returned she went though everything with us and got it exactly how we wanted! Even adding in cats to the design to reflect our two that we have!
After the kitchen was delivered we had a couple of bits that were missing and she ordered them to be delivered asap and even dropped off a couple of the bits herself on a house call. She has gone absolutely above and beyond and we are beyond thrilled.

We will be back in a couple of years to get our bathroom done, wherever Amy is, we will be be to get it sorted! Thank you so much Amy, you really are truly a credit to Wickes and have made what we expected to be an incredibly stressful and unknown experience actually very pleasant and professional.

Thank you, you superstar!!!
Jackie and Craig

My partner and I moved into our first home recently and buying a new kitchen was one our first big purchases. Amy made the process of buying and designing the kitchen so easy and she was super helpful. She is definitely a credit to this store and her service was amazing! So personable and lovely!

I had the most helpful & amazibg designer Amy Louise Hudson who couldn’t do enough to help me.
Once I had purchased the kitchen, I was trying to arrange a delivery date with Wickes & no one would get back to me, I sent a message to Amy & she sorted it for me.

Amy was very helpful, made great suggestions for what we wanted to do and was very thorough with her designs. All in all a very smooth experience and very reasonable price wise.

Amy Hudon, Design Consultant at Wickes Hailsham was absolutely brilliant, for our bathroom and kitchen design. Amy was patient, extremely knowledgeable and made the whole process extremely streamlined.

The designer was off Ill. Didn’t even bother to let me know I turned up for my appointment after taking time off work and was just told to rebook. Most unprofessional service I’ve ever received. I get people are unwell but communication in business is key. Then the attitude in store!!!! Very very unprofessional

Our bathroom designer, Amy Hudson was friendly and professional and designed the perfect bathroom for us. Due to traffic issues, we were about 15 minutes late for our in-store appointment with Amy but she was polite and offered us hot drinks despite our lateness. She went through everything thoroughly and informed us on what to expect from our installers. Thank you Amy !

Amy made selecting our new kitchen easy and straightforward. She was easy to talk to and made us feel at ease with our questions and decisions. We’ll definitely being returning to see Amy when it’s time to do the bathroom!

Amy Hudson was our bathroom designer and was so polite, friendly and professional. She helped us create a bathroom we absolutely love within our budget and, as with most things, there were a few missing bits but after contacting Amy she organised bits to be delivered and we weren’t delayed too much! Amy had been amazing and the guys delivering were super friendly and helpful. Had a very positive experience overall, thank you

The Design Consultant Kylie Young was very knowledgeable and personable. We were given alternatives ideas and all questions were answered. We received a printed design promptly and all aspects were explained throughly.

Great store helpful staff and easy parking special mention for Antonio in the Hailsham store great friendly service thank you Neil Winstone Alfriston East Sussex