We made an appointment with Miaran Dil at the Apex Retail Park, Hanworth store for Monday 25th May 2026. We took along a scale plan of our kitchen with all measurements, some photos and our own idea... See more
Company replied
Hampton Road West, Unit 1 Apex Retail Park, Feltham Middlesex, TW13 6JH, GB
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We made an appointment with Miaran Dil at the Apex Retail Park, Hanworth store for Monday 25th May 2026. We took along a scale plan of our kitchen with all measurements, some photos and our own idea... See more
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Having never done any structural house renovation before, in some ways we didn't know what to expect and how best to approach it. From the initial meeting with Leigh we knew we were going to be lo... See more
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Came to Wickes hanworth with excess materials from a job, as busy as it was on a bank holiday Ben who assisted me made me feel valued and acted with professionalism, calmness and respect. He was a per... See more
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I was left in a pickle by my wife after she tried to bleed the radiators and ended up flooding the kitchen and dropped the radiator key down the toilet. I went to Wickes to buy a new radiator key and... See more
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Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Hampton Road West, Unit 1 Apex Retail Park, Feltham, Middlesex, TW13 6JH, United Kingdom
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Great customer service young lad helped me load my car as it was a heavy load.

Reply from Wickes - Hanworth
I phoned up to book a design appointment and had a long conversation about what we might want before being allowed to book. I booked an introduction phone call for the Monday, a visit to our house for measuring on the Wednesday and then an in store follow up for the following Monday. The call never came through on the Monday so I rang on the Tuesday to see why and check the house visit appointment. I was told they only make the calls if they aren’t busy and it wasn’t important. They confirmed the house visit was still happening. No one showed on the Wednesday, I rang to check if they were still arriving and was told no they have double booked. They had tried to call me that day, I had a missed call from a number I didn’t recognise but no voice mail or follow up email to explain. I asked them to cancel my further bookings as this was not a reliable service.
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