Wickes - Hayes Reviews 

33
TrustScore 4.5 out of 5

4.5

Springfield Road, Elystan Business Centre, Hayes Middlesex, UB4 0UP, GB


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Rated 5 out of 5 stars

We had such a great experience buying our kitchen from Wickes Hayes. We did shop around but found Wickes to be the best at price. Mr Shahin Aziz was our kitchen designer who went above and beyond to... See more

Company replied

Rated 5 out of 5 stars

I had a general enquiry and initially Shahen advised me. I liked his no pressure approach. We made an appointment for a home visit and measure up. Both my family and I were pleased with the manner and... See more

Company replied

Rated 1 out of 5 stars

Staff and the managers were very unprofessional, speaks utterly nonsense. I had a problem of wrong parts delivered. No one is interested to resolve the issue. They say they have not delivered and not... See more

Company replied

Rated 5 out of 5 stars

Mareena from Hayes Wickes was so helpful throughout the entire process. Helped us decide what it was that we wanted when we felt directionless and came to our property to do a proper measure-up for us... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Hayes

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Springfield Road, Elystan Business Centre, Hayes, Middlesex, UB4 0UP, United Kingdom

  • +442088137441

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.5

All reviews

(33)

13,567 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service experience with shahin Aziz, as he was really knowledgeable and friendly. He has a great range of knowledge and will ensure you are satisfied with your goods.

March 25, 2025
Unprompted review
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Reply from Wickes - Hayes

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Shahin Aziz. We appreciate you recognizing his expertise and friendly demeanor. We strive to provide excellent customer service, and we're glad that Shahin was able to help you. - SW

Rated 5 out of 5 stars

I had a great customer service…

I had a great customer service experience with shahin Aziz, 100% recommending him.

February 4, 2025
Unprompted review
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Reply from Wickes - Hayes

Hello Hussain, thank you for your amazing feedback, and I'm delighted that you enjoyed the service from Shahin in our Hayes store! - Dylan

Rated 5 out of 5 stars

Shahin Aziz

Shahin Aziz was very helpful and showed us the range of options we could have for our kitchen.

January 28, 2025
Unprompted review
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Reply from Wickes - Hayes

Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Shahin was very helpful and showed you the options for you kitchen, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

She is very good

Hi all , the lady name Nelam who works on till is very appropriate she treats me very nice .
Thanks

January 19, 2025
Unprompted review
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Reply from Wickes - Hayes

Hello Gurinder, thanks for your wonderful feedback, and I'm glad that you enjoyed the service in our Hayes store from Nelam! - Dylan

Rated 5 out of 5 stars

Popped into my local branch of wickes…

Popped into my local branch of wickes for some decorating items and had the pleasure of being served by Ryan.
Top notch customer service and great interaction.
Give this man a raise

January 17, 2025
Unprompted review
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Reply from Wickes - Hayes

Hey Sean, thanks for your five-star review and I'm glad that you enjoyed the service from Ryan in our Hayes store! - Dylan

Rated 5 out of 5 stars

Shahin Aziz was very helpful

Shahin Aziz was very helpful and gave us all the answers to questions we had to ask, all in all very helpful

November 26, 2024
Unprompted review
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Reply from Wickes - Hayes

Hi, Kimberley. Thank you for taking the time to share your review with us. I'm happy to see that, Shahin, was helpful and able to answer your questions. Thank you again for your kind feedback. - Scott H

Rated 1 out of 5 stars

Poor Customer Service

Dealt with Maryam kitchen planner at hayes branch. She is rude and doesn’t have good manners with customers. After few visits and discussion of whether I should go ahead with the kitchen planning or not, Maryam lost her professional service during the process and decided to not show availability therefore, I’ve suggested to plan my kitchen at a different Wickes branch and her response was to ask the other branch to do their own measurments! As they might not be able to read her measuments!!!

Will not recommend the hayes branch to anyone. Will get a kitchen from wren next to wicks hayes as they have provided an excellent service.

November 6, 2024
Unprompted review
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Reply from Wickes - Hayes

Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD

Rated 5 out of 5 stars

Kitchen installation

Popped into this Wickes store to get some more ideas for a kitchen redo.
Shahin - design consultant approached us asking if we needed any information.
He was very helpful and knowledgeable without being pushy. He gave sensible advice and useful information not only on design and price but time lines and what to expect leading up to and during the work being completed.
Thanks Shahin .

October 6, 2024
Unprompted review
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Reply from Wickes - Hayes

Hi Linda, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Shahin and how pleased you are with the service they provided. We greatly appreciate this feedback and hope you enjoy your new space. - FB

Rated 5 out of 5 stars

Maryam! I like to say big thank you to staff…

I like to say big thank you to staff Maryam. Her service was excellent from start to end the time I spent with her designing my bathroom and finalising everything. I chose Wickes purely because how Maryam provided service and her excellence mannerism! I loved it she made everything easy for me. Very good asset to Wickes. Thank you!

September 27, 2024
Unprompted review
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Reply from Wickes - Hayes

Hi Ms Perera, thanks for taking the time to share this feedback, we are pleased to hear that Maryam provided you with an excellent service from start to finish with your new Bathroom, we appreciate you taking the time to let us know. RD

Rated 5 out of 5 stars

Maryam was absolutely fantastic!

Maryam from the design team was absolutely fantastic! I called at the last minute to see if I could come in and order some individual kitchen parts without an appointment. She kindly shortened her break to assist me, and we completed the entire order in just 20 minutes. Her dedication and commitment to providing great service were truly impressive, and I highly recommend her to anyone!

October 2, 2024
Unprompted review
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Reply from Wickes - Hayes

Hi, Mariusz. Thank you for taking the time to share your review with us. I'm really pleased to see that your design consultant, Maryam, was able to fit you in short notice and provide great customer service during your design appointment. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Great selection of timber and tools

Great selection of timber and tools

Staff are well informed on pricing and product knowledge.

September 20, 2024
Unprompted review
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Reply from Wickes - Hayes

Hi Jamal, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Excellent customer service

I dropped into Wickes Hayes Branch to collect insulation. I saw that there was someone in the kitchen department. I approached Shahin the Kitchen designer to see if he could arrange an appointment the same day. He was able to squeeze me in at 1pm. I sent over the measurements and plan I had in mind and he had designed the kitchen just before I arrived. He talked me through everything I'm the appointment and offered me advice on how to save money when buying a kitchen. Although in the end I didn't purchase the kitchen from Wickes I just want to point out that Shahin provided excellent customer service and provided me with lots of Information.

Thank you

September 23, 2024
Unprompted review
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Reply from Wickes - Hayes

Mr Jhem. Thank you for taking the time to share your review with us. I'm really pleased to see that, Shahin, provided excellent customer service during your design appointment. Thank you again for your valuable feedback. - Scott H

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