Wickes - Hedge End Reviews 113

Wickes - Hedge End branch Southampton.
Holly Hawley was friendly, helpful and professional. She had an extensive knowledge of the all bathroom products available. We also selected flooring and wall tiles. The plans she produced were great - it is obvious that she listened to our likes and dislikes and also to our needs.
We are looking forward to the complete refit of our en-suite - all very exciting.
Really impressed with her level of expertise and performance.

I had a very frustrating experience at Wickes. We booked kitchen design for an hour slot however for a hour appointment we have finished less than 5 minutes. The staff member spoke to showed little interest to help . We bought design paper from B&Q due to kitchen measurements. The staff members told us that this is not point we do a design as Wickes will never able to do kitchen cheaper than B&Q. we found after discount both shop has similar price . For the business. If your own staff are directing customers to competitors, it reflects very badly on the business.
Overall, I felt undervalued as a customer and would not recommend Wickes based on this experience.

We are in the process of having a Wickes complete Bathroom installation.

We have had many quotes from individual companies which were coming in high and where we had to organise materials and specialist trades such as plasterers separately. The pricing and management of the bathroom installation was becoming over complicated and costly.

So we came to Wickes, and have loved the experience of having the design carried out, ordering of all materials, programming of all the trades, along with the finance package all completed under 1 roof so we don’t need to individually chase everything together.

On top of this you deal with the same designer throughout who will coordinate each step and check up on progress to make sure everything runs smoothly. We have enjoyed the experience of working with Katie at Wickes in Hedge End who has been amazing.

If only we took this step first.

Katie was very professional and helpful with our bathroom design consultation and the shop had an excellent showroom with examples of bathroom units and accessories

Had a great design meeting with Katie. She had phone the day before to ensure what we wanted and then made extra time as we had two bathrooms to design. She was quick to bring our ideas to life and add her advice on what would work best. The showroom in Hedgend is bigger than most Wickes so was good to see the products we were buying. Look forward to seeing the finished bathrooms.

Bathroom Project. Our design consultant,Lee, has been outstanding from the beginning to the end of the project to completely renovate our bathroom; his helpful advice and recommendations, conveyed in a totally professional and friendly way, were greatly appreciated. Thanks to Lee and his colleagues we now have a superb, high quality bathroom with which we are thrilled. Thank you, Wickes.
John C.

Katie from the bathroom design team, was extremely attentive and knowledgeable. Good variety of product options and prices comparable.

On Friday I went in store to order 2 closeboard fence panel and 2 wooden gravel boards to be delivered the next day (Saturday). At 7.45am the boards arrived and the panels were feather boards completely wrong, but the delivery driver said that the featherboard were now called closeboards and visa versa as they had changed the names this year, he said I had to go back instore to order the correct ones, so I told them to return them which they did. Immediately I went back in store I saw the manager Sam and she ordered the correct ones (Which were still called closeboard) and said she would do the refund a bit later. At 3pm that day I still hadn't received my refund or confirmation of my new order, so I phoned the store and was told Sam had gone home. I spoke to another manager about my refund, and he said it couldn't be done that day, that didn't help me at all, so I insisted it had to be done that day, so he told me to be in store within 20 minutes as customer service needed to speak to me. I immediately went to the store, and a saw the manager I had spoken to on the phone. he phoned customer service, and I waited 10 minutes for them to answer the phone. In the meantime while I was waiting, I saw the young man in store who I helped me yesterday when told him I wanted closeboard panels, I told the manager I wanted to speak to the young man, but the manager told me he had gone to lunch and he had got confused about the boards, with that I said that better training was needed. The young man appeared 10 minutes later (quick lunch, I think not) The manager finally got through to customer service about my refund and it turned out customer service didn't need to speak to me at all (waste of my time). After the manager spoke to customer service, he himself went to the till and processed my refunded, by then I was so angry I cancelled my new order of close boarding panels due to be delivered on Monday as I would never deal with that company again. Also I didn't know that if you go in store and order something and want it delivered it's classed as an online order, and you would go through the same process as I did. This could all been avoided if Manager Sam had done her job properly, by refunding my money for first wrong delivery while I was there on Saturday morning..
NIGHTMARE, I WOULDN'T EVEN GIVE 1 STAR TO THIS PLACE, BUT UNFORTUNATELY IT WOULDN'T LET ME WRITE THIS REVIEW.

From the moment I met Nicky when she came to measure my kitchen to the final appointment she amazed me with her knowledge, professionalism and understanding.
Nicky designed a fantastic kitchen, talked me through all the possibilities and took the time to show me all the products.
Nicky was very knowledgeable regarding the products and knew which ones to recommend to my needs and budget. She was incredibly thorough and answered all my questions confidently.
If you are looking for a quality kitchen with an exceptional designer I highly recommend Nicky at Hedge End Wickes.

Booked the appointment 1.5days before, to be phoned 1 hour before the appointment by the lady in store to inform me their booking system is pants and books you in but doesn't mean you actually have an appointment.

Lee was amazing at designing our somewhat challenging kitchen but he listened to what we ideally wanted & created a fantastic kitchen. We are absolutely delighted with the end result & can’t recommend him enough! He was very helpful throughout the process & we are so grateful for everything he has done. Thank you so much Lee!!

Great advice design and showroom.
The design consultant Lee understood our requirements and developed an amazing design solution within our budget. We were able to see all aspects of the kitchen fittings and appliances in the showroom.

Lee was very helpful, attending site and designing the bathroom. The installation is underway, and we are looking forward to seeing the finished product.

Lee explained all the different features on all appliances and advised the best configuration of units

He took us round the various show kitchens to let us chose the inside carcass colours and different features

We are really happy with our Wickes bathroom. The design consultant Holly worked with us to come up with ideas and solutions to meet the brief and gave us product advice. Our fitting started on time and went to plan and the fitter Jacek was tidy, respectful, conscientious, professional and we are thrilled with his work.
There were a couple of small hitches with supply of products but these were resolved quickly with good communication throughout. Will use Wickes Hedge End for our next home project

Katie was able to bring my bathroom ideas to life. When there is so much choice, it can be difficult to narrow down what you’d like. But just from hearing my random thoughts and suggestion, Katie designed my perfect bathroom.

The Bathroom Designer Katie Dacombe made everything so easy for me she was excellent in guiding me through the whole process very patient and I didnt feel rushed or pushed into buying .I felt very happy with the way she handled everything. Thank you Katie

Assistant was really helpful and welcoming. Thanks to Luis for your great job.

Felt the consultant really listened while he was with us measuring our kitchen, making suggestions as he did so. We’ve been to other companies who sent out one person to measure and a different person designed. And totally missed our brief

Just had a home visit to measure up and discuss new en-suite installation. Katie was really helpful and the Wickes range has everything we need.