Please someone from Wickes contact me about a bathroom refurb you’re organising for me. Contractors have started work, ripped out my only bathroom, and yet today I find out they haven’t sho... See more
Company replied
Location
Switch locationThe Hyde, Hendon, Unit 2, Silk Bridge Retail Pk, London London, NW9 7TH, GB
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See what reviewers are saying
I visited the Wickes Hendon warehouse today to see the kitchen designer, and I’m so glad I did. Goli was absolutely fantastic – her knowledge, professionalism, efficiency, and friendly approach made... See more
Company replied
Mo is always helpful when I come into Wickes. He’s friendly, makes the checkout quick and easy and you can tell he actually cares about helping customers , which makes the whole experience better. I o... See more
Company replied
I am so pleased with our Wickes Intelligia Kitchen, we went with the chester cloudy blue. The results speak for themselves, its truly stunning!!. Goli our designer at the Hendon store was so helpfu... See more
Company replied
Company details
About Wickes - Hendon
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
The Hyde, Hendon, Unit 2, Silk Bridge Retail Pk, London, London, NW9 7TH, United Kingdom
- +442082007739
3.7
Average
48 reviews
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Rude staff and manager at West Hendon branch
As a property developer with a trade account, I regularly buy from Wickes. Last Friday, I went to Cricklewood for weatherproofing tape, which online showed 5 in stock. Only one was available, damaged and heavily taped, though they assured me it was just the box. When I opened it, the product inside was gooey. I took it to the West Hendon branch for a refund, hoping to find an undamaged replacement. They refused to refund the damaged goods even though it was stated “damaged” on the invoice. Furthermore Despite the website showing 14 in stock, they had only two, both damaged. Worse, the staff and manager were rude. My issue with Wickes is less about inventory inaccuracies and more about poor customer service and rude staff.
November 4, 2024
Unprompted review
Reply from Wickes - Hendon
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
Dwayne was a great deliver guy and NM …
Dwayne was a great deliver guy and NM made sure we have everything we ordered
October 15, 2024
Unprompted review
Reply from Wickes - Hendon
Hello Hilton, thanks for your amazing review, and I'm delighted that you enjoyed the service from Dwayne the delivery driver! - Dylan
The team at Hendon are always so…
The team at Hendon are always so helpful and friendly.
October 10, 2024
Unprompted review
Reply from Wickes - Hendon
Hey Dani, thanks for your five-star review, and I'm delighted that you always enjoy the positive service in our Hendon store! - Dylan
Great service
Thank you Niamh (Hendon branch) for organising the quick and efficient delivery of my ladder. The item arrived in good condition and is working well.
October 9, 2024
Unprompted review
Reply from Wickes - Hendon
Hey Trevor, thanks for your five-star review, and I'm delighted Niamh in our Hendon store was able to help you with your ladder delivery! - Dylan
Hi Team,
Hi Team,
* order number
- 259757
* Details of your complaint with supporting photos
- I bought my kitchen from Wickes 6 years ago and had some problems back then, so they gave me credit. When I tried to use it later, they said it had expired. My wife and I have decided to extend our kitchen, so I went to Wickes again to buy extra cabinets. I need to understand your return policy. What if I order something extra or realize it is not needed?
- Please note the store has only agreed to return the items that were ordered extra by the team member. Please do not misunderstand me; she was a lovely woman. However, I was not told that I would not be able to return any extra or unnecessary items.
- Below items I do not need:
* 147939 CAMD GREY 2.6m Modern Cornice/Pelmet (only need one, but three were ordered)
* 147940 CAMD GREY 2.6m Plinth (only need one, but two were ordered)
* Actions you’d like us to consider
** Return it and get refund or Exchange it with different items or give me credit to use it in future
148026 CAMD GREY 18mm Decor Wall End (1 item)
148022 CAMD GREY 18mm Decor Base End (2 items)
147939 CAMD GREY 2.6m Modern Cornice/Pelmet (only need one, but three were ordered)
147940 CAMD GREY 2.6m Plinth (only need one, but two were ordered)
July 10, 2024
Unprompted review
Reply from Wickes - Hendon
Hello Sameh, thanks for your review, and I'm really sorry you're unhappy with the return policy with our kitchens. If you can please reply back to the private message I've sent you on Trustpilot we can then look into this for you. - Dylan
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