Wickes - Hertford Reviews 

This is a great store and the staff were lovely and very helpful. I would definitely recommend. Thank you, Wickes

Amazing experience in this store! Staff are amazing and always happy to help

Staff are uninterested and rude! For a customer facing role please avoid working in this environment when you have zero desire in helping people. A special mention goes out to the Store Manager who should not be in this role.

Dane Tolliday from Wickes Hertford designed the most beautiful kitchen for my little Victorian house. It was an awkward shape but nothing was too much trouble. The kitchen fitters - also from Wickes - Jamie and co fitted it all in under the suggested two weeks. The whole experience was professional and easy. A year on, I still walk into my kitchen that still looks like new and smile!

Ordered a bathroom from the Hertford store on the 13th July. Did explain I really wanted this installed by October latest. Roll on 6 weeks and hadn’t heard from anyone to arrange a survey. E mailed customer services twice who were completely useless and still heard nothing so went back into the store. Have to say Dane was an excellent and e mailed the world to follow up, but guess what? Nobody responded again. E mailed customer services again and heard nothing so rang the guy who originally sold us the bathroom twice and he didn’t even have the curtesy to return my calls. I then again have emailed customer services to log a complaint which hasn’t even been acknowledged. As a last resort I went back into the store and again was helped by the fabulous Dane who helped me cancel the whole shambles of an experience.

I have since contacted a local firm who did the survey in 1 day!!

I can honestly say this has been the worst customer service I have ever experienced and I will never go near a wickes store ever again, even if it is to buy a pot of paint. I would avoid unless you enjoy radio silence and being treated like a complete mug!!

The only saving grace was Dane who deserves 5 stars for all his help. Thanks Dane.

After my experience with wickes this weekend was promised a telephone call by end of business on Saturday to discuss what’s happening with my order, it’s now 7pm on Sunday and no call, so as it stands I don’t know where my order is, if indeed it’s even been put through, I know I’ve been charged. I can see what’s gonna happen now they will come tomorrow when no one is here and leave saying no one was in even though I told them this what a shower

Gerald was excellent at wicks hertford. Really helpful in all aspects of design, great attitude

I was pushed for time when l arrived at Wicks, navigating my way around l couldn’t find what I was looking, Nassi kindly came to my rescue leading me to both areas where i wanted to go. I was out in 10 mins. Great service, thank you

We selected Wickes Hertford and dealt with Dane Tolliday - Design Consultant for our new Kitchen project. From our initial meeting through to the completed project in July 2025, Dane proved to have a deep understanding of what we were looking to achieve as our project involved both a new downstairs bathroom and new extended kitchen layout. With a wall being removed, new boiler and new kitchen door and window. Dane worked with us to recommend the best design layout and with his extensive knowledge presented us with a tailored design which exceeded our initial expectations. Throughout the project life cycle, Dane remained available and offered additional support when we wished to add additional features eg tiles and an additional cupboard for our bathroom. We felt very comfortable we had selected the right company and design consultant in Wickes Hertford and Dane Tolliday. The overall experience was excellent from initial contact, refining our design, the delivery and overall performance received from Wickes. All contact with the various teams at Wickes gave us complete confidence and assurance whilst feeling a very personal experience. We have recommended Wickes to a number of our friends and family and know they too will receive the very same personal and very professional service from Wickes.
It was a great pleasure to work with Dane Tolliday and know all the Wickes team were there to ensure our order was delivered on time. Their customer service team were a credit to their organisation.
Regards
Steve Cove

We ordered a complete refurbishment of our downstairs loo in February. Wickes were helpful in the design and let us choose a vanity unit not supplied by them. The only complaint is the time it took to start the work, with the initial starting date for May cancelled. It is now complete and Robin (with a little help from Stewart) has done a great job. Professional throughout and no mess left behind. Finishing touches very good.

Popped in to get some ronseal and couldn’t find it in the shelf. The member of staff was very helpful and showed me where it was

I had a design consultation, the ‘designer’ wasn’t helpful and then said the CAD system wasn’t updated, so couldn’t do the design in the timeframe allocated. All emails and calls have gone unanswered for two weeks. Extremely poor customer service. Would advise against using Wickes Hertford.

As a maintenance business we are always looking for a fair price and a reliable service. I’m pleased to say that the Wickes Hertford store does not disappoint.
A big thank you to Karen and her team for the assistance with purchasing a kitchen and going that little bit extra.

Keep up the great customer service.

Complete house services

Karen and her team were extremely friendly and helpful when buying supplies to paint the nursery building of our Infant School. Karen was extremely helpful in directing me to a donation programme which would be so welcomed by our school so thank you so so much! We have now applied for £100 of paint. Thank you!

The staff in the Hertford store are always so helpful and friendly. Having the store in Hertford is very convenient and it’s probably one of my most used stores

Barri was so helpful and knowledgeable, an absolute superstar

Our experience with wickes in Hertford was a pleasure, we are super happy with our new kitchen.
Dane Tolliday, our wickes designer was brilliant to work with, he was very professional and thoughtful to what we wanted, and the measurements were spot on. We particularly liked the fact that everything was ordered through Dane including all the appliances we needed. We feel the level of service we received from Wickes especially Dane Tolliday was excellent. Thank you wickes and Dane for our lovely kitchen, we love ,love, love it.

Abi was very helpful and polite . My son ran out of one box of Wickes own brand tiles. There was none on shelf instead of just saying that there was none in stock,unlike a couple of other stores I visited she actually looked for some which she found which save a long trip to another store thanks abbey

Abby, I asked a question for a product, she found it..... end of the day , when staff would be expected to be tired indifferent.... she wasn't, she was pleasant, smiling and warm..... bravo to her

I went to wicks this afternoon looking for the perfect colour to paint my bathroom, I asked this young guy (Chaz) for some help as I had no idea where to start or look, straight away he was ready to help and took me to the isle I needed to be and helped me though out, he was very friendly and easy to get on with and made my experience enjoyable another member of staff came to the rescue due to a problem with the colour after the paint had been mixed she was also lovely and reinsuring. But unfortunately another member of staff approached later on to “help” but wasn’t so kind and I actually thought she was extremely rude and miserable. Chaz see that I was not impressed and did everything in his power to make sure I got the service i needed regardless to what happened prior. Wanted to say a huge thank you 😊