Wickes - Nottingham North Reviews 110

As part of the Wickes Community Programme, we received a donation of 10 bags of gravel & a roll of weed membrane to help refresh our community centre entrance from this store. The manager was lovely, helpful & prompt in responding to queries and staff were very helpful upon collection of the items.

Hats off to Jodie and Lewis at your Nottingham North Store. We are renovating our home which has necessitated several trips to your store across an extensive array of your products. Each time Lewis and/or Jodie are on shift they are well informed answering all queries and questions we have had about both products and services. They present a curious enquiry approach to our DIY issues and excellent problem solving skills. They are courteous at all times and both efficient and highly effective in all communications to the extent that we now prioritise buying from yourselves rather than your market competitors. Indeed we were so impressed by their consistent welcoming work ethic that WE asked for their names in order to be able to write a review.

Amazing experience. Wonderful support from wickes. They donated 10 bags of bark for our schools and some scrap pallets that we intend to use to make dens. Tanya was very helpful and has offered to support us with more scraps inbthe future. We are very greatful. Thank you so much 😊

Michelle went above and beyond, her customers service skills were excellent, especially very helpful with our need, she’s a credit to Wicks at Daybrook.

I’m a small local business owner, Nottingham North is a great store and the staff there are fantastic, Tracey in particular is always so lovely to deal with, a real superstar.

Wickes Nottingham North have the best staff. I recently bought a kitchen with the help from Rachel. Rachel was amazing from start to finish, Nothing was to much trouble. Also with the help from michelle with materials I needed. Both very friendly and knowledgeable. I would definitely recommend. Thank you Both. ☺️

We recently purchased our beautiful sage green kitchen from Wickes, and the entire experience was made exceptional by Rachael.

From the very first design appointment through to the purchase itself—and even afterwards—Rachael went above and beyond at every stage. She was knowledgeable, patient, responsive, and genuinely invested in helping us create the right kitchen for our home. Nothing ever felt like too much trouble.

What really sets Rachael apart, though, is her personality. She is an absolute pleasure to deal with: warm, funny, down-to-earth and outright hilarious. Buying a kitchen can be a daunting process, but she made it seamless from start to finish.

Customer service of this calibre is increasingly rare, and Wickes should know they have a real asset in Rachael. She represents the company brilliantly and deserves to be recognised for the value she brings to both customers and colleagues alike.

One final observation for Wickes management: if you’ve got team members as wonderful as Rachael looking after your customers, then for goodness’ sake, get them all some better coffee! Rachael, the rest of your staff, and us, your customers are worth considerably more than whatever that “intriguing-tasting” brew is supposed to be. Consider it an investment in morale.

Thank you, Rachael, for making what could have been a stressful purchase such a genuinely enjoyable experience. We absolutely love our new sage green kitchen. ❤️

We have recently purchased a kitchen and had it installed by Wickes Nottingham North. when first going to the store we were introduced to to kitchen design consultant Rachel Briggs, Rachel could not have been more helpful nothing being to much trouble. She paid us a home visit to discuss our requirements and within a few day came up with two designs each meeting our needs. We then purchased our kitchen.
Our kitchen was fitted by Mr Craig Harwood and his son Craig, again nothing was to much trouble. The quality of their work has to be seen to be believed, true craftsmen. Throughout the installation Rachel kept in touch with us to ensure things ran smoothly.
We now have beautiful Kitchen that meets all our requirements of witch we are most proud, we could not have had better service from start to finish

Stuart from the Nottingham North branch came out to measure, and design a kitchen for us. From the minute he introduced himself, he made us feel at ease.
Totally changing the configuration of the kitchen, he was very informative, and gave us ideas and options to consider.
Visiting the store to see the ranges available, Stuart took the time to go into detail about the differing quality and pricing of ones we were interested in.
He then helped us to choose the worktops, by patiently showing us how different designs looked alongside the cabinet doors.
Sitting down to see the kitchen 'come to life' on the screen was really exciting. Once again, Stuart spent time listening to our questions, and making amendments for us.
When we made our final decision, he went through everything again to make sure we were happy before placing the order.
The whole process from measuring and design, through to payment was made in a friendly and easy manner. We would definitely recommend using Wickes to family and friends.
All in all, perfect customer service.

Our agent was very helpful from the start at the bathroom planning stage to the very end. We changed our minds on certain items several times but he was very accommodating and came up with good ideas.
I have recommended him to a friend.

Approximately one month ago I visited Wickes Daybrook and noted Senetti garden plants priced at £7 per pot. I raised at the till that B&M and Home Bargains, located within yards of the store, were selling the identical plants for £3.50. I asked staff to pass this to head office for a price review. No action was taken and no communication was received.
Second Visit — 22 April 2026
I returned today to find the same plants on a trolley at the front of the store in a severely deteriorated, largely dead condition. A store assistant confirmed the price remained £7 but said some were reduced. I checked the entire trolley; there were no reduced labels on any plant. Staff confirmed there were none — only the full £7 price applied.
Inconsistent Pricing
A customer ahead of me took 2 plants from the same trolley and was charged £1 each. I then took 4 plants from the same trolley and was told the price was £7 each. I queried this directly. The assistant upheld the full price without explanation. Manager Beth was called. Rather than addressing the inconsistency, Beth pointed at random plants and directed me to shop at B&M. This was dismissive and deeply embarrassing, made publicly at the front of the store.
Relevant Legislation
Consumer Protection from Unfair Trading Regulations 2008 — Regulation 5 prohibits misleading actions. Verbally representing that reduced prices existed when no discounted labels were present constitutes a false statement of price likely to cause the average consumer to make a different transactional decision. Regulation 6 further covers misleading omissions where material pricing information is withheld.
Price Marking Order 2004 — Retailers are required to display the selling price of products clearly and unambiguously. Indicating that reduced prices applied without any corresponding price labels on the items in question is non-compliant with this obligation.
Consumer Rights Act 2015 — Section 62 requires that contract terms and trading practices are fair. Applying materially different prices to 2 customers selecting identical items from the same display within moments of each other, without a lawful or transparent basis, is an unfair commercial practice.

A big thank you to Sarmed, absolutely brilliant customer service from start to finish. He's a credit to Wickes
Everything went so smoothly, I was dreading getting a new kitchen and getting everything right but with his help it went perfectly. I love my new kitchen and it's good value for money.

They listened to what I needed and ensured everything was covered with detail and ensured it would work for me. The delivery slots were easy to pick and had updates all along the way including the day right down to the last 15mins. Delivery was quick, efficient and respect was taken for my property. Would use again for future projects.

It was very busy and the items we wanted , although in stock were not on the shop floor. Tracey was brilliant checked with the warehouse, took payment and arranged for them to be brought out. Joe, Marc and Ryan helped load up. We had to gone back twice more to collect everything we needed. Tracey served us each time. They were all really helpful, efficient and a credit to Wickes.

Jake came around to quote for solar panels on my mums bungalow. Really impressive, not at all pushy and quoted a really good price.

Great service, Great staff....thanks for the assistance Tracey at Nottingham North,

Helped my parents locate/buy the right door at Wickes today.
Looked after very well by Tracey, who guided us through the click & collect process at check out. She’s a great asset to the company - many thanks.

Stuart was so helpful and supportive. He responded very quickly to any queries. He went over and beyond helping us navigate our new cooker!

I needed some information about a product that was purchased a year ago the manger Michelle gave me all the information that I needed and other information about some flooring products she did not rush me although I could see she was very busy. I thought it was excellent service.