Wickes - Oxford Reviews 

Overall okay.

The contractors that were hired were really good (Red Dragon). Very professional and courteous, making sure that the mess of the demolition and installation were localized to the work area as much as possible, and even cleaning every afternoon before leaving for the evening. They stayed late to ensure that certain pieces works be ready for the next day and worked on weekends too. When they found a logistical issue, they came up with creative solutions so that our bathrooms still looked really good while not necessarily to the original plan.

As for Wickes, we really liked the bathroom design that we went with, but when it came time to build, the builders said that some design elements would be unfeasible.

Additionally, the plan had not taken in consideration electrical outlets for us to use for electric toothbrushes, etc.

Lastly, there was a mistake made where our billing address was used as our shipping address. This was an honest mistake, and we were able to reroute everything, but not without a lot of attention and stress, due to the system being blocked and all the different shipments subcontracted out.

However, everyone we dealt with when resolving these issues were extremely polite and professional, and wanted to help us. It's just that the system was blocked so that they could not as easily do so.

Incredibly pleased with our bathroom done by Red Dragon. It was a huge learning curve for us, as we had never undertaken any building work before and were truly as green as grass. Simon kept everything on track, and we always felt comfortable turning to him with any concerns or questions. We’re absolutely delighted with our lovely new bathroom. A special mention to Melissa in the Oxford store – she’s an absolute gem and went above and beyond to help us!

The installers were very friendly, knowledgeable, professional, and overall great. They were from Red Dragon. The experience with Wickes itself was mixed. The designer (Caitlin) did a great job with the design and all the people we talked to at Wickes were very nice, too, but the system that Wickes is using is not great. Once an error is in the system (in our case an incorrect address), it is impossible to remove, and then it can be very difficult to get a hold of anyone at Wickes or get help with fixing it. They seem to be constantly understaffed and are using so many different sub-contractors who have their own sub-contractors or service providers that it becomes really difficult to get problems sorted. It took several days of phoning and running around to get the address issue sorted and even after that there were still issues with incorrect items being delivered and incorrect amounts of material suggested/requested. Again, everyone was nice, the installers from Red Dragon were great, but the experience as a whole was rather mixed.

Michelle at Wickes was great, supporting the Stonesfield Scouts in their hut build. We are very grateful for the donation, and will be back again for sure!

We recently had an exceptional appointment with Melissa Hartle at Oxford. Melissa produced a beautiful kitchen plan for us and was brilliant in advising us on the little bits that really make your kitchen work for you - pull out drawer for your oils/vinegars next to the hob! Perfect! I would highly recommend booking in for a kitchen design appointment with Melissa.

I ordered a Kitchen through Wickes. Melissa Hartle was very professional in designing the kitchen for me and providing good feedback and advice. Very helpful and easy to deal with.

Staff were very friendly and happy to help. The store was clean and tidy and well stocked up. Easy 5 stars.

Was given soil and storage boxes for a school project, staff members were very helpful and dealt with my request very quickly. They even helped load up my car. Thank you so much to your team

Great customer service and advice (Caitlin Hill). We liked the bathroom ideas Caitlin prepared for us. She also explained everything very well.There is a good range of appliances and decoration to choose from. We also value a lot a possibility of using Wicke's approved instalators/builders, and 2 years financing!

We used Wickes kitchen & bathroom design service in-store and the design consiltant Claire Asiss was absolutely 10/10.
The process was seamless, easy of contact, open discussions and full of honesty.
I would highly recommend Wickes (and Claire) to anyone.
It was a brilliant experience and at a really great affordable price.
The quality is really good too.

Caitlin at Oxford made the experience of designing and ordering very straightforward and clear and she really knows her stuff. She took a lot of the confusion out of the process. Hopefully the rest will be as easy....

Great experience designing our kitchen.

Caitlin from Oxford was did a really great job. She immediately understood the limitations we had with respect to space and responded with some great ideas. Looking forward to getting it fitted.

The staff were very helpful and sorted out a shortage on a delivery.Pleasant attitude and hard working.

We recently purchased a new kitchen from Wickes Botley Oxford.
I have previously written a review regarding the help received with the design and the choosing of the kitchen units which we are pleased with.
We would now like to thank the installation team- Red Dragon- managed by Simon Thompson for their part in the process.
Following the installation of the kitchen we noticed a couple of flawes on a draw front and a display cabinet.
These items were quickly replaced by Wickes and reinstalled by a member of the Red Dragon team.
Plumbing and painting went well despite the decorators having to contend with a high vaulted ceiling with beams to negotiate.
We were required to update the fuse board to comply with electrical regulations as new lights were being installed( husband has electrical background and agreed with this). This highlighted other issues indicating more wiring required an up grade.
Again confirmed by husband.
The Red Dragon electrical team agreed to continue with this update despite it not being part of the original work load. (Obviously the quote was amended.)
Communication with us was very good and we always felt we could txt/call Simon or Kieron - project manager- if we had questions.
All members of the Red Dragon Team were very polite, friendly and professional and always cleaned up at the end of the day!
A big thank you to Simon and his team especially the electricians led by Jamie.

Ordered some paint had a phone call stating that as the store only had 2 tins 1 was getting sent from another store so not to worry, when I got home I noticed that I had been delivered 2 tins of wrong paint, I rang the store spoke to a man who apologised and promised to look into this, just over a hour later he was at the door to swap over the paint on his way home. He explained that the driver had dropped it off at the wrong address mixing up my paint with another customer, 30 minutes later I had the correct paint . Wonderful customer service. Will be using again

Caitlin at Wickes oxford was very knowledgable and helpful and produced a good kitchen plan.

The team member who helped us, Caitlin in Oxford, was really great. She was very friendly, knowledgeable, professional, with lots of great idea, but also listened carefully to our needs and thoughts without pushing her own preferences. She really did everything to make sure we got what we wanted. On her end, everything was great. There are a few downsides that have more to do with the company and the location. The range of products on display is fairly limited because of lack of space in Oxford. The range of available materials could have been wider, and the overall pricing seemed pretty high, though the quality seems to be pretty good as well. The software used to render the designs was not great. There is much better software available on the market and with other companies. The 3D views were not very good and the package of materials we received to show us what we had ordered was very low on images. That is not ideal, considering that so much more is possible these days and that the pricing is so high. Caitlin was great, though, and I think we will overall be getting a good design and overall good product.

My wife and I worked with Claire from the Oxford branch, and throughout she made the entire process seem effortless. From design, to product selection, Claire knew her stuff and we placed our order same day. Highly recommend.

The design consultant, Caitlin Hill in Oxford, was excellent. Listened to what we had to say, implemented those ideas, explained her plan and made changes where necessary. Her customer service was excellent. Having had many plans drawn up by various designers at different kitchen companies Caitlin's was the best.

Caitlin at the Oxford store was fantastic. We went to different companies for a quote for our kitchen, and no one was as creative as Caitlin was. The prices were also unmatched. Caitlin also gave us some amazing ideas for our bathroom, which we would not have thought of ourselves.

The only downside was our delivery date was cancelled without notification. This was not a major issue for us as we are building the kitchen ourselves, however we had arranged for someone to build it for us, it would have been even more frustrating.