Wickes - Plumstead Reviews 

Thank you George. Best support 😊

George has been a fantastic kitchen design consultant thus far. He has been very patient, has been able to answer every question that I’ve had and has always been quick to respond to my emails. Absolutely no faults!

I joined Wickes Community Programme which relates to the charity Bridge Support that I work for which supports people with mental health issues. We have an allotment so need a lot of tools etc to help us and encourage people we work for. We were accepted on the Community Programme within a day and I went to collect items I had chosen in the Plumstead store. Belle the rep couldn’t have been more kind and understanding with our plight. I just want to take this opportunity to thank Belle and Wickes for supporting our charity and enabling us to include more people to our allotment with the tools we have been given.

George was amazing in the kitchen department. Friendly and great service.

Wickes Plumstead supported our primary school with some donations for our playground through the Community Programme. It was a very easy process and has really helped the school in developing their playtime provision. We are very grateful for their support.

The staff here are very helpful & knowledged on DIY items & help.
I was in a dilemma & was given great help by a gentleman by the name of Ravi. This was the second time I was fortuitous to bump into him & feel I had to mention him in this manner. Kudos to him.
Only thing I found poor in this store is people constantly using the Disabled Parking Bays with out a badge, but the great service has a some what analgesic effects.
Well done Ravi for keeping the Wicks name in lights.

Two Stars today. Bought 4 Doors a few weeks ago, got let down twice by a Chippie to hang them. Finally found someone to do the job but one door is damaged - scuffed, not broken. Disappointed. Had I been home I would not have let the Guy hang it.

Booked a kitchen design appointment online and arranged time with my tenants and staff to be at the property. We waited over 20 minutes past the appointment time and even phoned the branch, where a colleague said the designer was “on the way.” No one turned up.

When I complained, I was told my phone “doesn’t work” - which is ridiculous as I run my business through it daily and was made to feel like I was at fault for expecting a confirmed appointment to actually be honoured.

This isn’t the first time the Plumstead branch has wasted my time. I will now take my business elsewhere and suggest anyone needing a reliable service avoid this branch.

Came into the store today and was served by Patrick, very helpful and helped me the items to my car as well. Another great experience at wickes Plumstead. I will be back again.

What a lovely experience. It was such a hot day but staff were all friendly and smiling as we passed them even in this heat. Store was nice & tidy so it was easy to find the items we needed. Only a couple of things we couldn’t find ourselves but a very nice young lady was more than happy to help us when we asked her. Great job to them all.

Wickes Plumstead is an absolute life saver for anyone undergoing a kitchen renovation. I was in need of some materials and this store delivered on every front. The staff were amazing and extremely knowledgeable, I would like to give a special mention to Amy the manager who was kind and patient with assisting me in my visit.

Just back from Wickes in Plumstead after returning faulty wall tiles & returning tiles in which we bought too many . No problem in reimbursing our payment and really helpful especially Amy the manager , Jackie on the till & Ollie helping load our trolley . Thank you all

Plumstead is my local wickes store and has great friendly staff who are always very helpful when I’m placing delivery orders several times a week. I am a trade pro member and find wickes the cheapest place to shop for most materials it’s helps that the store is always stocked and tidy. Great experience all round

Great availability and great prices! Everytime I go in the shelves are full and the staff are helpful especially the staff on the checkout, makes my shopping much easier and won’t go anywhere else!

I purchased 32mm Floplast waste pipe and SW elbows this morning from the Plumstead branch. I cut the pipe to go through the external wall to connect to stack.
I put the elbow on and guess what, it wobbled about.
Tried the pipe on basin trap and it only went in 15mm.
Pipe only measured 30mm. Took it back and showed them and their reply was it was push fit pipe (it didn't say push fit on the lable).
Refused to replace the pipe as it had been cut.
32mm pipe is 32mm no matter what fittings.
DON'T TREAT ME LIKE AN IDIOT!!!!

I do not enjoy writing negative reviews however, this was the worst customer experience I have endured and my complaint to the customer services team around a month ago is still ignored so Wickes didn't give me another option. The project to fit a bathroom and kitchen ran into excessive additional finishing costs which are not made clear at the start, one of the sales agents made a disparaging comment about the items being "the [swear] you need to include to make a sale" which I unintentionally overheard from a phone call discussing my order which was on loudspeaker, this was immediately after I had committed to pay Wickes a substantial amount of money. There was a multitude of errors with the order, missing items, additional items I did not order, incorrect items, the list is large. The toilet cistern broke after two weeks and it took over a month to finally get someone to fix because the contractor and Wickes could not agree on the costs to fix this, the product is under warranty but if you want it to be fixed you can either pay yourself and get someone else to do it or wait months for them to resolve it internally. This was during a time when my elderly parents were staying at my home with one bathroom. The construction waste was lying outside my home for around 3 weeks longer than it should have been because my phone number wasn't provided to the collection service so they could not enter the property, this like a lot of other things I had to call and resolve the issue because dealing with the Wickes customer service is like dealing with a never ending web of people who do not communicate with each other. The initial toilet seat broke after two weeks, after a month of waiting for another one to be installed this has also broken after 2 weeks so again, I organized this and paid out of my pocket the extra because it just takes too long to deal with customer service, the quality of the items is very poor. The quartz order for my kitchen was incorrect which took another month to resolve, myself through phone calls and emails direct with the provider. The fridge was not delivered on time because my address details were incorrect on the order which I had to resolve myself by calling the fridge company because most of the time these issues are ignored by Wickes. My kitchen is still not complete after about 4 months. The bathroom is complete, but the things keep breaking anyway. I received several automated texts throughout asking me to respond YES if I needed to talk with someone from customer service which I did multiple times, no one calls back they leave you to figure out how to complete your bathroom and kitchen installation while they are happy to charge you for it. There is a lack of responsibility because everything is done through contractors and if there is a problem, which there certainly will be, no one wants to take responsibility. I had had some quotes prior to going with Wickes from companies which provide and install in-house which seemed more expensive at the time but in hindsight it would not have been that much more and would have been much better. The amount of time I have wasted on the phone trying to resolve mistakes and get this done is an absolute disgrace. Shockingly bad overall experience, would never recommend.

We had a great experience with our Kitchen Renovation and we’re so glad we made the decision to go with Wickes. Most of that is due to the fact we were assigned Kasey as our installer. He was brilliant. He arrived everyday at 8 am and worked through the day until past 5pm so we could see what was happening each day. He project managed everything using his great team who also all arrived on time and worked so hard. Kasey would tell us of any issues and give ideas about how to sort them. He was very innovative. The kitchen was finished on time (10 days was quoted and that’s what it was) and is stunning. We kept in touch with our Designer George throughout the process and he sorted a couple of issues we had very quickly. We are very happy with the quality of our kitchen

My father in law came in for some Knauf Pro Roll Max Plaster and received amazing customer service from James, he really helped and went above and beyond so that he could find the particular product as he had already been to two different stores. Thank you for your help, he was over the moon and doesn't use technology so asked if we could write the review on his behalf!

Terrible experience with Wickes customer service in general, kitchen design person ( George ) and branch manager ( Damien Hallett ) at the Plumstead branch.
I needed a new kitchen so I went into the Plumstead branch of Wickes to make an appointment for a kitchen designer to come to my house to help me design the kitchen.
The earliest appointment I could have at my convenience as well, was Friday the 14th of February at 5:30 pm, The girl who served me said that George will call you on the day to make sure that the appointment can still go ahead so on Friday I waited up until 3 o’clock before I rang the branch and said can you please confirm that my appointment can still go ahead as I’ve not had a phone call as promised, I wasn’t speaking to George himself but a man said yes he will be with you at 5.30, so after work I went home and got ready and prepared for my appointment, 5.30 came and went , no call to let me know he was running late so at 6 o clock I rang the branch to ask if he was still coming, a girl answered and said well he is not here so he must be on his way.
The Plumstead branch is 20 minutes away from my house in busy traffic because it’s only 2.2 miles away and in busy traffic at 5.30pm you can bearly stay in third gear because of all of the stopping and starting you have to do.
So 6.15pm comes and I’ve still not received a call from Wickes all day so I ring them again and the same girl answered, this time I ask her to ring him and ask if he is still coming, so she puts me on hold and when she comes back to me she says, George said he has had a minor accident and will have to cancel and re-book for another time, and that was that , it was the only thing he could of said, if I was a kitchen planner on my way to a customer’s house and had got into a minor accident in my working time , I would of called my branch manager and said can you please call the customer and let them know that I can’t come and why???
The next morning Saturday the 15th of February I ring the branch and ask to speak to the manager and I want to put in a complaint, so I speak to ( Damien Hallett ) I tell him that I have a complaint about what happened yesterday to me on Valentine’s Day, about not receiving a phone call during the day to see if the appointment could still go ahead for both of us ,me and George and that I had to ring the branch .
I went on to say that I waited until 6 o’clock before I rang the branch only to be told by a young girl that George has left the building and he must be on his way to me , so I carried on waiting to 6.15 to which I then called the branch again and asked if she could ring him and ask him what is going on ,I was then told that George had been involved in a minor accident and that the appointment was cancelled and that he would have to rebook with me.
The manager said “Oh I hope George Hasn’t written his car off and is okay, I said but why couldn’t he have contacted me to tell me that he wasn’t coming? The manager replied? Well if I had written my car off I wouldn’t have called you either ,I said George has told the girl at work that he had a minor accident that doesn’t sound to me like he’s strapped up in an ambulance on life support and he can’t use his hands or his phone .
So without knowing whether George did or didn’t have a accident the manager was not prepared to give me a apology, so I won’t be using Wickes anymore and I have now booked a appointment with Howdens kitchen, I can 100% guarantee that I will receive a better service from them, because the service I have just received from the Wickes in Plumstead would be enough to make anyone run in the opposite direction, it was shocking and disgraceful, never again bye Wickes I will gladly spend my money elsewhere.

The cheerful assistant named Jomes at this branch was both knowledgeable and courteous ensuring that all items I needed were located and even transferred to my car each time I purchased .