Wickes - Reading Reviews 

I have been very happy with the service provided by Simon and the Red Dragon team. Simon is helpful and responsive and the team has been polite, friendly and respectful at all times. I’m really pleased with my new bathroom and the work they have done.

Over 2 days, December, i visited the new store at riverside northampton. To my surprise the store is so modern, bright and welcoming. It was a great to be catered for by four different staff members that know the products in stock. They are William, Tatyana, Tracie and Charlie's.
Keep up the good work.
Pat Grimes
AP&B PROPERTY SERVICES.

We had a mixed experience with Wickes. Our fitters the Red Dragon crew with Simon and our fitter Claudio were fantastic. A really high quality finish. However we had issues with Wickes with huge delays in delivery and I am still awaiting resolution with Wickes. Really not happy with Wickes at this point and if wasn’t for the fitters this would be 1 star.

Ordered something online and got 9 pages of crap. Just needed the order number, love to see how this matches their environmental policies, I assume they have a major stake in ink jet cartridges and print paper. Very disappointed, perhaps time to sack some IT staff.

Really helpful and informative, spoke with Olivia who made the process extremely easy and gave amazing suggestions

What a great experience, I’m currently renovating a house and needed some supply’s, a very helpful worker Olivia took the time to show me around the store and different products and explained the difference they have. She was fantastic and made me feel confident with my purchase! If you visit wicks I hope you find Olivia as she was amazing and everything you could ask for in a member of staff!!

Hi there,
I visited Wickes on last week and Emma was very experienced and helpful .

I want to recommend Emma , she is very knowledgeable about the products and services.
I’m so thankful she helping me each time when I’m visiting the store and she working .
Thanks

We went in the Reading branch ahead of our appointment time. We looked around and our appointment time we approached the counter. They told us we do not have appointment.
I showed the email. they told as it was done on the website, They did not have record????????

And we should make another appointment which is available on 15th of October???????

Really?????

Wasted our time

We ordered a Wickes kitchen for a rental apartment, only after placing the order to be informed that the Install could only take place 2 months after our desired date. We also ordered replacement bathroom panels, which we then discovered were never ordered by the Wickes representative in Reading. To mitigate risk we also requested that the kitchen be delivered 2 weeks prior to the install and checked all the items, only then to discover during the install that items were not included in the delivery. The rental apartment is an hour away, today was informed by Wickes that the missing items were to be delivered, went over to the apartment to WAIT, only to find out at 17:50 that the alert on delivery was for a Warehouse delivery from DX to Wickes and that the Wickes delivery would now be on the 22/09 to our home which is not the delivery address, and after the installer has departed. This is not the experience we expected.. and based on this will not use Wickes again. Can do much better. This Kitchen was ordered in April. All messages that we have left for our designer at Wickes - we have never had a response to. Each time we have had to drive through to find someone to respond

I ORDERED ONLINE, i ordered kitchen worktops and upstand. i was told you will get your order within 10 days. it doesn't say its coming from a 3rd party[CARYSIL SURFACES]. Nearly 4 week go by so i ask for a refund. WICKES said you will get a refund within 14 days. CARYSIL AND WICKES STILL NOT GIVING ME A REFUND. I DONT KNOW WHEN I WILL GET MY MONEY BACK

Struggled with the selection of exterior paint in store but Olivia was extremely helpful and I found what I was looking for eventually. Excellent customer service, which is so rare these days!

I have been using wickes for a long time now and everytime i order click and collect its always there when its time for me to collect.All the staffs are very friendly and specially Olivia the duty manager,i will always be using Wickes Oxford Road 1st before any other merchants as the 10% trade discount makes a difference when you add them all up through the years so keep up the good work Wickes Oxford Road,Reading
Juanito Santos

I ordered some tools to click and collect at 10pm on Friday night. I needed these urgently and hoped they would ready early the next day. When I arrived at the store at 7.10am the next day Olivia had already picked the items and they were ready for collection. Fantastic service. Thanks Olivia.

Staff are super friendly and helpful and go above and beyond there duty to make sure you make right choices for diy project

Generally great, until they mess up an order for delivery. If you get a broken /defective part they will then send one courier to collect it and then a different one (on a different day) with the replacement part. Maximum inconvenience and no compensation.
To add insult to injury, they have just tried to redeliver the same defective part that they delivered (and then collected) in the first place. Impressively poor.

5 stars, I have been coming here for many years and have always had a great experience in this Wickes store. Olivia the manager is always very helpful.

Very helpful and friendly staff. They all care about their store, products they sell and their customers. It always a great experience shopping here

Elizabeth Moffatt has been extremely patient, creative and diligent throughout our interactions. She is the main reason why we selected Wickes over others. She understood our requirements very well and helped us over a period of weeks with professionalism and care.

I bought a bathroom from Wickes Reading. Some items were faulty. It seems there are no customer services to help in this situation. I had no response to multiple attempts to contact the right people at the shop and central customer services just referred me back to the shop.