Wickes - Rotherham Reviews 

Emma was absolutely phenomenal in designing our kitchen. While we knew what we largely wanted, Emma was about to sort out the practicalities and intricacies of the design quickly and effectively, and asked questions and made suggestions to help benefit our design. At no point did we feel like we were being "sold to", rather instead simply "helped".

Emma has been great at helping us put together our dream kitchen. She listened to what we wanted and provided that, and when we weren’t sure she provided options to help us decide. She’s really knowledgeable and friendly and made the whole experience very enjoyable. I would thoroughly recommend Emma to help you design your kitchen.

Emma made our experience pleasant and non stressful from coming to our house to do measurements to helpful tips to the actual design of the kitchen, Emma has great knowledge.
Can’t review the actual fitters or the finished kitchen has still waiting on fitters to get in touch

EMMA NORRIS OUR KITCHEN DESIGNER WAS BRILLIANT AND HAS KEPT US INFORMED AS TO OUR DELIVERY DATE AND WHAT WE HAVE TO DO LEADING UP TO IT. SHE IS EXTREAMLY KNOWLEDGEABLE OF THE PRODUCTS AND LISTENED TO OUR IDEAS.

Debra from the Rotherham branch is a star. She went the extra mile to help out on both the design and measuring stages of our son’s kitchen.
When my measurements were a little hazy she came to the house and measured correctly.
Always bright and attentive to our needs (even in 35 deg heat in the store) she is an asset to the Wickes business.

Visited the Canklow Meadow store near Rotherham. Was served by a very pleasant, attentive member of staff called Ryan C. On the till at 13.30, 4th July. Great improvement on our last visit when we were served by a very abrupt female. Ryan was quick, efficient and cheerful. We will return.

Today, my husband and I visited Wickes store at Canklow Meadows, Rotherham, to buy a Deluxe Matt Egyptian Cotton paint. We looked on the shelves but could only find the silk finish, not the matt finish we wanted.
We went to the customer service desk and waited for assistance. A staff member named Emily helped us. We explained that we were looking for the matt version because only the silk finish was on the shelf. She brought us the same colour in silk, and when we told her we had already seen that one and needed the matt finish, she seemed annoyed. She rolled her eyes and started arguing with us instead of listening to what we were asking for.
She then went to the till area and asked another employee to look for the paint. The way she spoke to him came across as quite rude and demanding, which was uncomfortable to witness. Thankfully, the other employee was polite and helpful. He found the correct colour and finish for us.
When we went to pay, Emily simply asked, "Card or cash?" After I said card, there was no thank you, no smile, and no basic customer service. Overall, the experience was disappointing because of her attitude. I believe customer-facing staff should treat customers and colleagues with respect, and unfortunately, that was not our experience during this visit.

We bought a sink that didn't fit so had to return.
Sarah from the Rotherham branch went above and beyond to sort out our refund.
She was excellent couldn't wish to meet a nicer girl.

Excellent service by emily.s very helpful thank you

Visited Wickes at Rotherham this afternoon and the two ladies ( Emilie and Lisa) went out of their way to help😁😁😁

Great experience, Emily very helpful and excellent customer service

I usually hate going out to public places and having to deal with insufferable people. Thankfully, there was a lovely lady there - dark hair, glasses. Maria.

Great attitude, extremely helpful and answered all of my tedious questions with a bright smile on her face. Truly made me feel welcome.

I found Maria really helpful and friendly thanks for your help today

I was served by Maria who was

Maria very helpful and always got a smile on her face

Visited the Rotherham store at the weekend and Emily.S was very helpful setting me up with a trade account, very pleasant and friendly. Thanks

The paint I wanted wasn’t on the shelves the lady checked said there was four in the back but couldn’t get to it for at least two hours !! Jade then said I will go and see if I can get it for you and come back with the paint . So very friendly and helpful

Myself and my daughter’s experience was brilliant in Wickes Rotherham
We were wanting two tins of Wickes Matt Calico 5L paint, to use to decorate my daughter’s bedroom. There was only one tin out on the shelves. When I enquired about sourcing another tin Jay the assistant went over and above helping with our enquiry. He checked stock online and found an additional tin in store. Which saved us a lot of time and inconvenience.

Came in Wickes Rotherham Store this morning bright and early wanting to order some flooring for delivery, asked someone and this great young lad called Cam got to deal with me bless him😂
He did an amazing job(with very slight help from the lady on the till next to him) made sure that everything was exactly what I wanted, showing me options on other stuff and telling me exactly what my costings was!!!
Absolute top job and took the stress out of the beginning of my day and all within 15 mins max!!
Great service so thank you Cam!!

Just been to wicks today and was served with a smile by Emily. Just makes the day a bit better.thankyou