Wickes - Rotherham Reviews 89

Today, my husband and I visited Wickes store at Canklow Meadows, Rotherham, to buy a Deluxe Matt Egyptian Cotton paint. We looked on the shelves but could only find the silk finish, not the matt finish we wanted.
We went to the customer service desk and waited for assistance. A staff member named Emily helped us. We explained that we were looking for the matt version because only the silk finish was on the shelf. She brought us the same colour in silk, and when we told her we had already seen that one and needed the matt finish, she seemed annoyed. She rolled her eyes and started arguing with us instead of listening to what we were asking for.
She then went to the till area and asked another employee to look for the paint. The way she spoke to him came across as quite rude and demanding, which was uncomfortable to witness. Thankfully, the other employee was polite and helpful. He found the correct colour and finish for us.
When we went to pay, Emily simply asked, "Card or cash?" After I said card, there was no thank you, no smile, and no basic customer service. Overall, the experience was disappointing because of her attitude. I believe customer-facing staff should treat customers and colleagues with respect, and unfortunately, that was not our experience during this visit.

We bought a sink that didn't fit so had to return.
Sarah from the Rotherham branch went above and beyond to sort out our refund.
She was excellent couldn't wish to meet a nicer girl.

Excellent service by emily.s very helpful thank you

Visited Wickes at Rotherham this afternoon and the two ladies ( Emilie and Lisa) went out of their way to help😁😁😁

Great experience, Emily very helpful and excellent customer service

I usually hate going out to public places and having to deal with insufferable people. Thankfully, there was a lovely lady there - dark hair, glasses. Maria.

Great attitude, extremely helpful and answered all of my tedious questions with a bright smile on her face. Truly made me feel welcome.

I found Maria really helpful and friendly thanks for your help today

I was served by Maria who was

Maria very helpful and always got a smile on her face

Visited the Rotherham store at the weekend and Emily.S was very helpful setting me up with a trade account, very pleasant and friendly. Thanks

The paint I wanted wasn’t on the shelves the lady checked said there was four in the back but couldn’t get to it for at least two hours !! Jade then said I will go and see if I can get it for you and come back with the paint . So very friendly and helpful

Myself and my daughter’s experience was brilliant in Wickes Rotherham
We were wanting two tins of Wickes Matt Calico 5L paint, to use to decorate my daughter’s bedroom. There was only one tin out on the shelves. When I enquired about sourcing another tin Jay the assistant went over and above helping with our enquiry. He checked stock online and found an additional tin in store. Which saved us a lot of time and inconvenience.

Came in Wickes Rotherham Store this morning bright and early wanting to order some flooring for delivery, asked someone and this great young lad called Cam got to deal with me bless him😂
He did an amazing job(with very slight help from the lady on the till next to him) made sure that everything was exactly what I wanted, showing me options on other stuff and telling me exactly what my costings was!!!
Absolute top job and took the stress out of the beginning of my day and all within 15 mins max!!
Great service so thank you Cam!!

Just been to wicks today and was served with a smile by Emily. Just makes the day a bit better.thankyou

Emily s was fantastic helped me get my paint mixed all with a smile thanks

All the staff were really helpful and supportive, even given that they were busy. Emily S on the checkout took time to support me with my enquiry and was really great. A great experience all round, thank you team. Not a Wickes regular? Don't be put off even if you are a DIY novice they will look after you. Go on give them a go, you won't regret it.

I visited my local wickes store after a long break. I was pleasantly surprised by the assistant at the counter. Emily gave me helpful info on the items I needed.She was very helpful, and also helped me reregister as a trader,which saved me 10 percent on all items I bought for which I'm ever so greatful.
Abid

All the Staff are friendly n helpful, today was no different young Emily was happy to serve us at the end of the working day and still with a smile

The kitchen designer has been very helpful throughout the process. He was very understanding of changes we had to make part way through the ordering process and was available to answer any questions.
The fitting team were also polite and extremely skilful in making on-site alterations to accommodate unexpected obstacles.
A very professional service.

Myself and my Husband visited this store on the 1st December (evening ) to choose paint a young lady Lauren went above and beyond to help us we would like to say thankyou amazing customer service