Wickes - Saffron Walden Reviews 

47
•
TrustScore 5 out of 5

4.8

Elizabeth Way , Ashdon Road, CB10 2BL Saffron Walden, GB

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Rated 5 out of 5 stars

Saffron Players is a local amateur dramatic group who put on a pantomime every January. We are always looking for ways to keep our ticket prices low and donations and sponsorship for set building mate... See more

Company replied

Rated 5 out of 5 stars

What a wonderful welcome from all the staff at Wickes, Saffron Walden. Extremely helpful with our paint mixing and even when we were concerned about the slight difference in expected colour, offered... See more

Company replied

Rated 5 out of 5 stars

I love this new Wickes store, very clean and well-thought-out use of space. I was served by Sally today, who was very friendly and helpful. Hoped to get some topsoil today, but sold out till Wednesd... See more

Company replied

Rated 5 out of 5 stars

Great click and collect service at new Saffron Walden branch... Reece served us well in store too, let us borrow a tape measure to assist a final purchase. Good to have you in town, keep it up 👍

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Saffron Walden

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Elizabeth Way , Ashdon Road, CB10 2BL, Saffron Walden, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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4.8

All reviews

(47)

15,297 reviews in the last 12 months

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Rated 5 out of 5 stars

Sally was extremely helpful and…

Sally was extremely helpful and knowledgable at the new Saffron Walden store

October 21, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

Hi Grant. We are so pleased to hear that you had such a positive experience at our new Saffron Walden store, and received such helpful and knowledgeable assistance from Sally. We truly appreciate your wonderful five-star review and kind feedback. - Andrew

Rated 5 out of 5 stars

Saffron Players is a local amateur…

Saffron Players is a local amateur dramatic group who put on a pantomime every January. We are always looking for ways to keep our ticket prices low and donations and sponsorship for set building materials helps us to do this. Paul accepted our application and we used the gift to buy many screws! Paul and his team at Saffron Walden Wickes have been generous and helpful - thank you so much!

October 18, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

Hi Saffron Players,

We are so pleased to hear about your positive experience with our community program! It is wonderful to know that our local team could support your amateur dramatic group's pantomime. We are delighted to help you keep ticket prices affordable for the community, and we truly appreciate your kind feedback. -Ellysse

Rated 5 out of 5 stars

Great service from Sally on the desk

Great service from Sally on the desk - she’s a great asset to the team

October 19, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

Hi Shannon, We are so pleased to hear that you received such wonderful support at the front desk. It is fantastic to know that Sally made such a positive impression during your visit. We truly appreciate your glowing five-star rating and kind feedback. - Sean

Rated 5 out of 5 stars

Great click and collect service at new…

Great click and collect service at new Saffron Walden branch... Reece served us well in store too, let us borrow a tape measure to assist a final purchase. Good to have you in town, keep it up 👍

October 18, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

We are so pleased to hear that you had such a smooth click and collect experience at our new store. It is wonderful to know that Reece went the extra mile to help you measure up and ensure you made the right choice for your final purchase. Thank you for taking the time to share your kind feedback. -AK

Rated 5 out of 5 stars

Excellent to have a shiny new Wickes a…

Excellent to have a shiny new Wickes a bit nearer home. Sally on the till was very helpful. Thank you.

October 14, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

We are delighted to hear that you are enjoying our new store location and that you received such helpful service from Sally. Thank you for taking the time to share your kind feedback with us. -AK

Rated 5 out of 5 stars

Staff were really friendly and helpful

Staff were really friendly and helpful. And kind to our beagle!

October 14, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

Thank you for taking the time to leave such a lovely review. We are delighted to hear that our team provided great assistance and made your dog feel so welcome during your visit. We truly appreciate your kind feedback and look forward to seeing you both again soon. -JG

Rated 5 out of 5 stars

Nice new store

Nice new store, Sally at the front desk is very welcoming and friendly.

October 14, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

We are so pleased to hear that you enjoyed our new location and received such a warm and friendly welcome at the front desk. We truly appreciate your glowing five-star review and kind feedback. -JG

Rated 5 out of 5 stars

Sally could not have been more helpful

Sally could not have been more helpful. Thank you. I’m so delighted we now have another building supplier in SW. Will be visiting you many times in the future.

October 13, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

We are so pleased to hear about your fantastic visit to our new location. It is wonderful to know that Sally provided such outstanding support and made your experience so positive. Thank you for taking the time to share your kind feedback, and we look forward to welcoming you back for many future projects. -JG

Rated 5 out of 5 stars

Sally made our day in store today

Sally made our day in store today. Lovely energy 5 stars*****

October 12, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

Hello, Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that our team member brought such great energy to your visit and helped make your experience in store so enjoyable. - FC

Rated 5 out of 5 stars

Amazing customer service from Sally

Amazing customer service from Sally. Really helpful and welcoming .

October 9, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

Hi Joshy, We are so pleased to hear that you had such a wonderful experience and received such helpful and friendly assistance from Sally. We truly appreciate your glowing five-star review and kind feedback. - Sean

Rated 5 out of 5 stars

Lovely new Wickes store at Saffron Walden

It's great to see a lovely fresh and clean new Wickes store at Saffron Walden and excellent customer service from Sally. I look forward to returning soon.

October 8, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

Hello Kim, We are so pleased to hear that you enjoyed your visit to our new store location. It is wonderful to know that you received such friendly, top-notch customer service from our team member and found the shop so tidy. Thank you for taking the time to share your kind feedback, and we look forward to welcoming you back again soon. - FC

Rated 5 out of 5 stars

Visit today at the Saffron Walden site…

Visit today at the Saffron Walden site and was helped out by Jean. I was having rouble trying to download the App. Jean was a star and sorted it all out for me. Excellent customer service support

October 7, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

It is wonderful to hear that you received such fantastic assistance during your recent visit. We are delighted that Jean could help resolve your app downloading difficulties so quickly and efficiently. Thank you for taking the time to share your positive experience with us. -AK

Rated 5 out of 5 stars

I was helped by Jenni to decide what I…

I was helped by Jenni to decide what I needed to lay my flooring and helped carry it all out and load into my car wonderfull service

October 3, 2026
Unprompted review
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Reply from Wickes - Saffron Walden

Hi John. Thank you for taking the time to share your review with us. We are really pleased to hear that Jenni was able to assist you with choosing your flooring supplies and helped load everything into your vehicle. We truly appreciate your wonderful feedback. - Andrew

Rated 5 out of 5 stars

I been in the new Saffron Walden…

I been in the new Saffron Walden wickes many times and everyone seem very friendly and very helpful so thanks to sally mollie Paul jenni and we can't forget Lawrence great name and everyone else keep up the good work 👍

October 6, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

Hi Lawrence. We are so pleased to hear about your fantastic experiences at our new store! It is wonderful to know that our team members have been consistently friendly and helpful during your visits. We truly appreciate your kind feedback and support. - Andrew

Rated 5 out of 5 stars

Excellent new store.

Excellent new store.
Extremely helpful staff (especially Phil).
So pleased to have Wickes in Saffron Walden.

October 5, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

Hello Jenny, We are so pleased to hear that you are enjoying our new location and that Phil provided such extremely helpful service during your visit. We truly appreciate your kind feedback and look forward to welcoming you back soon. -JG

Rated 5 out of 5 stars

Great service!

Very helpful, great service with a smile - will certainly return. Thanks Sally!

October 5, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

Hi Peter. We are so pleased to hear that you received such helpful and friendly assistance from Sally during your visit. We truly appreciate your kind words and look forward to welcoming you back again soon. - Andrew

Rated 5 out of 5 stars

Sally was very helpful

Sally was very helpful , bubbly and respectful a lovely refreshing change to receive good customer service well done .store is set out amazing so easy to find each product .

October 5, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

We are so pleased to hear about your fantastic shopping experience! It is wonderful to know that you received such friendly and attentive service from Sally, and that you found our store layout so clear and easy to navigate. Thank you for taking the time to share your lovely feedback with us. -AK

Rated 5 out of 5 stars

First time in this new store in saffron…

First time in this new store in saffron Walden. I have been in many Wickes stores. But this is the best so far.all the staff very pleasant and Sally on the till was very good. Will be going back soon 👍

October 3, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

Hi Andrew. We are so pleased to hear that your visit to our new location in Saffron Walden was your best experience yet. It is wonderful to know that Sally was so pleasant and provided such excellent service at checkout. We truly appreciate your kind feedback and look forward to welcoming you back again soon. - Andrew

Rated 5 out of 5 stars

The duty manager Matt was extremely…

The duty manager Matt was extremely helpful, helping me to locate my purchases and carry them to the car. I could not get the app working, he helped me set it up- excellent customer service!

October 3, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

We're so pleased to hear about your positive experience! It's wonderful to know that Matt provided excellent customer service by assisting with your items, loading them into your vehicle, and helping you set up the app. Thank you so much for taking the time to share your kind feedback. -AK

Rated 5 out of 5 stars

So helpful

Popped in to look at gardening stuff. Bought a couple of things. I have to say that I have been into many DIY shops in the area and so often the experience is poor. No interest in the customer.
Wickes in Saffron Walden was a breath of fresh air! Friendly staff who are genuinely happy to help. I have to single out Sally on the check out. She was professional and welcoming to me. And what a lovely smile! Thank you

October 2, 2026
Unprompted review
Wickes - Saffron Walden logo

Reply from Wickes - Saffron Walden

We are so pleased to hear that you had such a refreshing experience at our store. It is wonderful to know that our team was so welcoming and that you received such friendly, attentive service at the checkout. We truly appreciate you taking the time to share your kind feedback. -AK

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