Wickes - Salisbury Reviews 

36
TrustScore 3.5 out of 5

3.7

Bourne Retail Park, Hatches Lane, Salisbury Wiltshire, SP1 2NZ, GB


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Rated 5 out of 5 stars

I wrote to Wickes Salisbury to ask for any donations to help decorate our float for 1st Amesbury Girls Brigade. They were very quick in replying and supporting us with plywood and threw in some tool... See more

Company replied

Rated 5 out of 5 stars

I went to Wicks Salisbury for some materials today I had difficulty finding what I needed I asked one of the young ladies if she could help I couldn’t believe how helpful she was, Milly was so helpful... See more

Company replied

Rated 5 out of 5 stars

Vicky Harris at Wickes Salisbury helped us design the perfect kitchen from scratch. She focused on our needs rather than upselling and patiently dealt with our many questions—nothing was too much, eve... See more

Company replied

Rated 1 out of 5 stars

Went into Wickes in Salisbury Returning some goods. Young lady refused to assist me - asked someone else to do it. Saying she didn’t have the access Then took over the till the gentlemen... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Salisbury

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Bourne Retail Park, Hatches Lane, Salisbury, Wiltshire, SP1 2NZ, United Kingdom

  • +441722435100

3.7

Average

TrustScore 3.5 out of 5

36 reviews

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3-star
2-star
1-star

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3.7

All reviews

(36)

14,550 reviews in the last 12 months

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Rated 1 out of 5 stars

Sooooo frustrated

Sooooo frustrated. Will never spend this kind of money with Wicks again. £1500 on a few units for the utility, first delivery was missing an item. one of the other items was damaged in a visible place. missing unit turned up four days later in a wet damaged box with a wet damaged wall unit, we sent it back. told we would be called back - no one called. noone wants to pick up the original damaged unit, Still waiting for missing units, given a £4 delivery charge refund for our trouble… come on wicks this is shocking service.

June 17, 2025
Unprompted review
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Reply from Wickes - Salisbury

We appreciate you taking the time to share your experience. We are very sorry to hear about the damaged items, the missing unit, and the lack of communication. We'll investigate this poor service. TW

Rated 5 out of 5 stars

We had an amazing experience today at…

We had an amazing experience today at wickes Andrew Clements helped us to he was whole way through designing our new kitchen he gave us everything we want and we had a great laugh long the way I can’t wait to see it fitted, amazing customer service knows his stuff about everything and wasn’t pushy at all I’m extremely happy with Andrew Clements Thankyou for your time today

June 11, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Andrew in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Community outreach to local primary school.

A huge thank you to all the team at Wickes in Salisbury for their kind donation of items to use in our outdoor learning at Western Downland Primary School. The children are thrilled with the new kit and these will all help with their critical thinking and dengineering skills and aid their physical development. Thank you all again!

June 2, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hey Jen, thanks for your five-star review, and I'm glad you enjoyed the service in our Salisbury store as they were able to help out with donations, we're happy to know all the children are thrilled! - Dylan

Rated 5 out of 5 stars

Excellent service overall !!

Excellent service overall !!!
Unfortunately part of my original online order was missing from 3x boxes from some circa. 15 boxes delivered - (turns out to be the responsibility of the courier TBC) - However once notified - Betty at Wickes central helpline and Peter at Salisbury Wickes solved everything perfectly in record time ! Many Thanks !

March 31, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Betty in our store and that they provided you with useful advice. -AH

Rated 3 out of 5 stars

Out of stock

Easy, free parking. Very few customers. Main item I needed and the reason I chose to use Wickes rather than the many other DIY stores, was OUT OF STOCK.

March 11, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hey Susan, thanks for your valuable feedback regarding your visit to our Salisbury store! - Dylan

Rated 5 out of 5 stars

Always get good service at this…

Always get good service at this Salisbury Wickes branch. So much so we prefer coming here rather than the local builders merchants

February 3, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hey Shaun, thanks for your five-star review, and I'm glad you enjoyed the service in our Salisbury store! - Dylan

Rated 5 out of 5 stars

Excellent service

I went in to get some paint a few days ago and as there were quite a few to choose from I really didn't know which one to go with. One of the guys saw that I wasn't sure what I was doing and quickly helped me. Really great service, really appreciate it!

January 30, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hey Nikki, thank you for your five-star review, and I'm glad that you enjoyed the service in our Salisbury store! - Dylan

Rated 5 out of 5 stars

The community Programme really helpful as it allowed us to access resources to support setting up our project

The community Programme really supported Breamore Primary as it allowed us to access resources to allow us to set up our garden area. Without these resources we would have struggled to get the area ready for this spring.

June 18, 2024
Unprompted review
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Reply from Wickes - Salisbury

Hi Victoria, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our community programme and that they provided you with what you needed. -AH

Rated 5 out of 5 stars

Wickes designed and fitted my bathroom…

Wickes designed and fitted my bathroom and I would highly recommend the service. The designers were keen to achieve what I envisioned + helped me work with the small space I had. There was a parcel missing from the delivery, but I went into the store and the manager provided me with a replacement there and then, so as not to delay the bathroom fit. Thank you Wickes!!

November 20, 2024
Unprompted review
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Reply from Wickes - Salisbury

Hi Laura, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Excellent service

I received really good service from Emma who supported me in planning and choosing my kitchen. She understood my budget and guided me through everything so well. She found me good deals and was so helpful and friendly, thaf it made the whole process much easier.

January 12, 2025
Unprompted review
Wickes - Salisbury logo

Reply from Wickes - Salisbury

Hey Anita, thanks for your wonderful feedback, and I'm glad that you loved the service from Emma in our Salisbury store throughout your kitchen project, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Community outreach for schools

Thank you to the team at Wickes, Salisbury for donating some very needed equipment for our outdoor learning area at school! The tarps, guttering and spades have all been put to great use, encouraging team work, problem solving and critical thinking. Digging is great for physical exercise and ultimately helps with good handwriting while grounding the children at the same time! The guttering has been used for river projects, waterfalls and looking at gravity and flow. The tarps are used in their dengineering and have kept been put to use in constructing WWII shelters!
Thank you again for this wonderful community outreach support!
The children of Western Downland Primary School.

January 20, 2025
Unprompted review
Wickes - Salisbury logo

Reply from Wickes - Salisbury

Hey Jennifer, thanks for your wonderful feedback, and we're proud that we could donate items for your primary school and that it has been a great benefit! - Dylan

Rated 4 out of 5 stars

Reasonably priced store

Always a reasonably priced store, sometimes a little on stock which can very occasionally limit choice. But the staff are helpful, products seem well priced and they do have a good choice for project such as kitchens

January 6, 2025
Unprompted review
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Reply from Wickes - Salisbury

Hi Tom, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Magda absolutely fantastic to deal with

I cannot express enough how impressed I’ve been with Magda from start to finish with my kitchen design.

Nothing was too much hassle, And I was impressed with her incredible knowledge and proficiency. Would absolutely use again and will be recommending her to absolutely anyone that will listen. 5*

October 1, 2024
Unprompted review
Wickes - Salisbury logo

Reply from Wickes - Salisbury

Hi Joey, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Magda and how pleased you are with the service they provided. We greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

Tom Burt, our brilliant Design Consultant

The ease of ordering and great choice of kitchen units. Also we’d like to mention a special thank you to Tom Burt our design Consultant from the Salisbury branch. He was professional and knowledgeable throughout as he guided us through the whole process. Tom really listened to our ideas and wishes. He suggested various different options which we had not considered which pulled the whole look together. As a result our new kitchen took shape in the way we had hoped for. He is an asset to Wicks and we would highly recommend him to friends and family. He is sadly moving from the Salisbury branch to work in the Wicks branch in Bournemouth. Definitely their gain.

July 13, 2024
Unprompted review
Wickes - Salisbury logo

Reply from Wickes - Salisbury

Hi, L & M. Thank you for taking the time to share your review. I'm delighted to learn that your design consultant, Tom, at our store in Salisbury, was professional and knowledgeable throughout your design process. I'm glad to see that, Tom suggest ideas whilst listening to your own thoughts on your kitchen design. Thank you again for your kind feedback. - Scott H

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