Wickes - Sutton In Ashfield Reviews 

Amazing Service, Communications and professionlism from start to finish.

I would like to thank Dean Keetley who made me and my wife very happy with the entire project (New Bathoom)

We was very suprised with regards to how quick this project was and the above and beyond service we was provided.

Highly Reccomend

Pointed us in the right direction in what we needed to know

Made a online appointment at the sutton in ashfield branch our designer was Neil Morgan, he was Very friendly and helpful, We had one damaged panel which Neil quickly got it sorted we received a new panel 3 day's later nothing was to much trouble Excellent service many thanks Neil .

We asked a question to a young lady called Francesca who was serving on the till. Her customer service was brilliant, she was kind,friendly and very helpful explained clearly the answer to our question. We didn’t get what we went in wicks for, but we will be going back for our items what we wanted. Francesca is a credit to your store. Keep up the good work Francesca.

A quick call to check stock because I was halfway through a painting job, only 2 tins left, Francesca at Sutton in ashfield went out into the store to remove them from the shelf while a drove over to collect them. Thank-you Francesca, top job.

Heidi was very helpful at the Sutton in Ashfield branch of wickes thank you for your help today

From designing with Natalie, to installation from Daz- who was brilliant ( top man) and his great plumber and sparky, we have a wonderful new kitchen. We can't praise how helpful Wicks has been and would recommend 100%.Thank you so much.

Well done Wicks.

Francesca at your Sutton in Ashfield branch was really helpful and helped me get all the items I needed. She also helped setting up my trade account.

The consultant

I needed advice on a gardening query and I spoke to Luke and he was great
Gave me advice on what I needed and shown me where to find it all
Very helpful and friendly and I was very pleased and appreciative of his help

Asked for help and advice from NATHAN AT SUTTON- IN- ASHFIELD branch. He was extremely helpful and very pleasant to deal with.
He is a credit to your business and hope he gets the recognition he deserves 👏

Have had the busiest, craziest & most emotional 2 months of my life with lots of ups & downs! Unfortunately life has to go on so still running back and forth shopping to help a friend move. Of all the shops I have shopped in for years the best customer service I have received was from the lovely Heidi at the Sutton-in-Ashfield store. I first noticed how friendly she spoke with an elderly lady a couple in front of me in the queue and she really is one of those people who just makes every customer feel seen and important. After a couple of visits we had a very brief chat at the till and she was so kind I felt I needed to review just to highlight her to the management. A true asset when retail is becoming less and less about social connection and more about get people in and out of the door! Products I purchased were good too 👍🏻

Heidi was very helpful and went the extra mile to find the product I was looking for.

Big thank you to carl and team
always super helpful
I highly recommend this store
Thank you

Went to look at flooring and plumbing stuff. We were not too sure about amounts. We stopped a young man called jason Normaly We get told a number to go to. He was fantastic showed me how to use it and best things to do. He even worked out how much we needed. We have been going to wickes for years this was the first time I have not been stressed. Customer service was top notch thank you jason.

Had a great experience today at the Sutton-in-Ashfield branch. I needed 17 packs of tiles and was struggling to find enough with a matching batch number. Michelle came with a big smile and was more than happy to assist, she helped me find exactly what I needed. She also helped me load them onto the trolley. I frequent these places being a tradesman and it's rare you get this sort of help, especially with such a happy smile. Michelle is an absolute credit to your company.

Friendly staff helped me find what I needed.

Purchased 2 tins of Dulux paint and the lid came off in the boot of my car and the attitude of a member of staff was quote “as soon as you walk out of the door it’s not our problem” so I complained to head office they said yes we can sort it out send proof of purchase and damage done which I did turns out the email address was a chatbot and no matter how many times I sent the information it kept asking for some obscure information without going forward so I emailed head of customer service which a solution that would have cost Wickes about £40 she never even acknowledged my email, I will never use the again or recommend them

Great customer service and very helpful where needed and requested.

After endless phone calls to replace a faulty kitchen drawer front from may onwards..a lovely young woman picked up my complaint end of July and sorted a new drawer front for me and a fitter .. I am delighted to say the young lady .who is with the ‘Customer Care’ team .Layla Kinch was very helpful I cannot praise her enough so well done wickes for having her on the team !! Sue Lindley .