I would like to know why this company advertise Billie as a payment option. I've been using it for a while and it's great as I'm trade and we use Wickes a lot . So why does Billie now only allo... See more
Company replied
Location
Switch locationLongfield Road, Unit 1, Longfield Trade Park, Tunbridge Wells Kent, TN2 3UG, GB
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See what reviewers are saying
I went for a kitchen and bathroom planning meeting. I was made to feel very welcome, offered tea or coffee. The whole process of choosing the units and appliances was carefully explained. Exa... See more
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Faultless! Now I was one of those customers who had visited ALL the kitchen showrooms in our town.id decided that I was going to shop around so wanted units only. I’d nitpicked at tiny details and ev... See more
Company replied
Duty Manager Steve provided top notch service yesterday when I visited Wickes Tunbridge Wells. I'd recently bought a Bosch mower which had annoyingly stopped working. With plenty of empathy (and no... See more
Company replied
Company details
About Wickes - Tunbridge Wells
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Longfield Road, Unit 1, Longfield Trade Park, Tunbridge Wells, Kent, TN2 3UG, United Kingdom
- +441892321400
4.1
Great
62 reviews
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Over £40,000 spent on substandard installation and 18 months on, customer service still dragging heels over making it right
We spent over £40,000 with Wickes for an all in one solution providing new Kitchen, Bathroom and Flooring in July 2022. It was substandard (and indeed dangerous) and Wickes have been dealing with our complaint since shortly after installation. It has still not been resolved. Wickes appear to have pretty much accepted what they need to do to resolve the situation, but it is dragging on and on and on and there is still no date for when the remedial works will start, and exactly what will be done (and how much more it is going to cost us!!). Wickes customer service have been dealing with this issue for approaching 18 months now. It just moves so slowly and our confidence they'll ever actually do what needs to be done is low.
July 1, 2023
Unprompted review
Reply from Wickes - Tunbridge Wells
Hi Mrs Page, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this matter further for you, we have now requested further details via Trustpilot. RD
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