I had to return an online order, Nezha at Tunstall branch was fabulous. Quick, efficient, intelligent and nothing phased her, despite this being a complicated return. Thank you so much - please p... See more
Company replied
Location
Switch locationMarlborough Road, Off Reginald Way, Unit 1, Stoke On Trent Staffordshire, ST6 5ED, GB
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See what reviewers are saying
We booked a home visit with Mark Sheward in store, and he guided us through the whole process. We were really impressed with his design for our bathroom . Mark gave us things that we hadn't even thoug... See more
Company replied
On our visit to Wickes Tunstall, we met Mark Sheward who promptly booked in a visit to our home to measure up..He then booked us in to see the design hed come up with on computer and had met our ex... See more
Company replied
Our kitchen is under guarantee. A couple of doors blistered. They were replaced. Now more have blistered, now we are accused of over using them!!!!"Suddenly Karl from Tunstall branch is ignoring us. T... See more
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Company details
About Wickes - Tunstall
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Marlborough Road, Off Reginald Way, Unit 1, Stoke On Trent, Staffordshire, ST6 5ED, United Kingdom
- +441782818251
4.4
Excellent
65 reviews
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Order placed 3-11
THIS WAS ORDERED INSTORE. THE CUSTOMER EXPERIENCE REFERS TO ONLINE Order placed 3-11. Advised lead time was 6 weeks. Received no update so thought best to reach out a check for any movement. Was informed on 22-11 delivery would be on 29-11. Not ideal as I'd no prior notice of this to enable me and my partner to both get the time off work, this included, organising an electrician and a plumber to disconnect the gas and electric move and dispose of old Rangemaster to make way for the new one rebooking an MOT we had booked for that day but I brushed over it and we sorted it out. I then contacted Wickes the day before delivery to see if I could gain an ETA to make sure we were prepared to accept the delivery which is a huge and very heavy Rangemaster. I spoke to Billy who advised the advised Jake that I'd spoken with the week prior had not chased Rangemaster for an accurate delivery date but had infact pulled a delivery date out of God knows where! As you can imagine given the reorganisation of both our busy schedules this was very annoying. Further to this I was told there is a delay in manufacturing and the cooker won't be available until at least the end of January...wow. Is this really what you think is acceptable service? No explanation as to why I'd not been made aware of the delay or why I'd not been informed I would not be receiving a delivery on the 29th? Utter shambles of an order. Billy transferred my chat to Cara who promised a manager would call me to discuss this the following day. Its now five days on and no call from a manger. Disgusting service leaving me without an oven for at least two months and no oven for Christmas. What are you going to do to make this right?
Edit - still no contact 6/12. Utter joke. Responded on here with a request for the exact same information already provided when the initial review was made. YOU HAVE MY ORDER NUMBER. CALL ME!!!! YOU ARE DOING NOTHING TO FIX THE MESS YOU CREATED.
November 3, 2024
Unprompted review
Reply from Wickes - Tunstall
Hey Naomi, thanks for your valuable feedback and i'm deeply sorry to learn of the issues you've faced with your order. If you can please reply back to the private message I've sent you on trustpilot we can then investigate this further for you. - Dylan
Great service Lynton
Lynton made sure he understood what we wanted to achieve for our full bathroom refit to convert it to a wetroom. This included clear information regarding all the surrounding processes, i.e. Wickes' contractural, financial, etc processes, lead times, selection of Installers, etc giving us confidence in using Wickes. Lynton then continued providing support throughout the project, contributing to its success. Thank you Lynton.
July 20, 2024
Unprompted review
Reply from Wickes - Tunstall
Hi Bill, thanks for taking the time to share this feedback, we are pleased to hear that Lynton made sure everything was perfect and provided clear information throughout the project, we appreciate you taking the time to let us know. RD
Kitchens with Kaz were fun!
We visited the Wickes at Tunstall and Kaz looked after us very well!
She is full of kitchen knowledge, she knew absolutely everything we needed to know.
She was such a good laugh at the same time and we all enjoyed ourself strangely!
She had a good eye for colours and matching as we didn’t really have much clue when we walked in there, came out satisfied and excited for our home visit! 😁 Thank You Kaz you were great!
June 22, 2024
Unprompted review
Reply from Wickes - Tunstall
Hey Chloe, thanks for your amazing feedback regarding your positive Wickes kitchen experience. I'm delighted to learn that Kaz in our Tunstall store was first class and that you now have your dream kitchen, enjoy your new space! - Dylan
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