Wickes - Waterlooville Reviews 

73
TrustScore 4.5 out of 5

4.3

Rockville Drive, Waterlooville Hampshire, PO7 7HR, GB


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Rated 5 out of 5 stars

Robbie designed my kitchen and it was absolutely perfect. The effort and thought that went into every steps was nothing short of incredible. Together we built part of my dream home and I was beyond ha... See more

Company replied

Rated 5 out of 5 stars

I have recently had my kitchen resdigned by Dawid Owczarek and he has done a fantastic job! He first came round to get some measurements and ask some questions, and then only the next week, I met h... See more

Company replied

Rated 1 out of 5 stars

My 86 year old mother paid nearly £10000 for a new bathroom Not measured correctly, sink suitable only for a cloakroom, cupboard/cabinet had to be cut down as wrong size. After numerous telephone... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Kinda. She came to our house for a kitchen design appointment and followed up with an in store appointment. She helped design and order our dream kitchen. Highly recommended

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Waterlooville

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Rockville Drive, Waterlooville, Hampshire, PO7 7HR, United Kingdom

  • +442392231919

4.3

Excellent

TrustScore 4.5 out of 5

73 reviews

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4.3

All reviews

(73)

13,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen Redesign

I have recently had my kitchen resdigned by Dawid Owczarek and he has done a fantastic job!
He first came round to get some measurements and ask some questions, and then only the next week, I met him in store to go over the design.
The layout, colours, and use of space were all amazing and just what I had in mind. It’s now being delivered next week!
I can’t recommend this service enough, and a big thanks to Dawid for all of his help :)

August 25, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We are so pleased to hear about your fantastic experience with Dawid Owczarek during your kitchen redesign! It's wonderful that the layout, colours, and use of space were exactly what you had in mind, and that you're so happy with the service. -AK

Rated 5 out of 5 stars

Wouldn't use anyone else for kitchen or bathrooms!

Robbie designed my kitchen and it was absolutely perfect. The effort and thought that went into every steps was nothing short of incredible. Together we built part of my dream home and I was beyond happy with the outcome and total price. Wicks team (waterloovile) supported me the entire way and made every single bit of effort to help what could've been a stressful process for me - easy! Thank you team, recommended them to everyone I know who needs new kitchen and bathrooms. Shout out to Robbie in particular!

May 1, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi Maygen, We are absolutely thrilled to hear about your fantastic experience and how delighted you are with your new kitchen. It's wonderful that Robbie provided such incredible effort and thought throughout the entire process, making it easy and stress-free. We're so pleased you're happy with the outcome and the total price. Thank you for your kind recommendation! - Sean

Rated 5 out of 5 stars

Robbie is an amazing kitchen designer…

Robbie is an amazing kitchen designer and we appreciate all of the efforts he has put into this new kitchen build for us and all the help we needed when we weren’t quite sure of some things rookie is a kinda and hard working person and just a genuine person overall I would so definitely recommend him all the way if you are interested into looking for a kitchen build again thanks rookie your amazing

August 28, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi Mr Fazarally, We are so happy to hear about your wonderful experience with our kitchen design team! It's fantastic to know that our efforts in creating your new kitchen were so appreciated, and that you found our guidance helpful throughout the process. We truly value your recommendation. - Sean

Rated 5 out of 5 stars

Outstanding service from Kinda

Outstanding service from Kinda. She came to our house for a kitchen design appointment and followed up with an in store appointment. She helped design and order our dream kitchen. Highly recommended

August 17, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi Tristan,

We're so pleased to hear about your outstanding experience with your kitchen design! It's wonderful that our team member helped you design and order your dream kitchen. Thank you for your kind recommendation. -Ellysse

Rated 4 out of 5 stars

Robbie was really helpful and engaging

Robbie was really helpful and engaging. He was always looking to find the right solution and identify possible installers to support. .

August 21, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We're so pleased to hear that Robbie was helpful and engaging, Edward. It's wonderful to know that he was always looking to find the right solution and identify possible installers to support you. - AB

Rated 5 out of 5 stars

Great Design and very Thorough Approach

Robbie has been lovely from start to finish. He spent one appointment going over a lot of details of my ideal bathroom and then coped with a complete redesign from me on the next! He thought of so many details I never would have done and was friendly and professional throughout. Cannot recommend more.

July 9, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi, Corrine. Thank you for taking the time ton share your review with us. We're really pleased to see that your design consultant, Robbie was professional and friendly throughout, going over all the details to design the perfect bathroom space for yourself. Please do keep us updated on your project. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Kitchen designed by Robbie D at the…

Kitchen designed by Robbie D at the Waterlooville branch. Expectations exceeded and parts supplied very quickly.
Customer service exceptional and all queries resolved as soon as possible.
Would highly recommend

April 13, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We're so pleased to hear that your kitchen design experience exceeded your expectations and that Robbie D provided exceptional customer service! Thank you for your kind recommendation. -AK

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Thank you Robbie and Martin.

August 15, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Thank you for taking the time to share your wonderful feedback with us, Sharon and Tony. We are so pleased to hear that you received great service from start to finish from Robbie and Martin. - AB

Rated 5 out of 5 stars

Robbie has been extremely helpful with…

Robbie has been extremely helpful with some important dimensions required for the project we are running. Nothing was too much trouble.
Thanks for your help!

August 13, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We're so pleased to hear that Robbie was extremely helpful with the important dimensions for your project. It's wonderful to know that nothing was too much trouble. -AK

Rated 5 out of 5 stars

Highly recommend Robbie Duncan - Wicks design consultant

Robbie Duncan - what a delight! Cannot recommend more! This is our first home we are buying and the first bathroom and kitchen we have owned, it was all a bit overwhelming, until we met Robbie who calmed us.

Robbie arrived 15 minutes early, and was so knowledgeable and friendly. He discussed with us about the drainage and then went inside to take measurements. Nothing was too much for him and he was so lovely and helpful. Cannot recommend more!

August 11, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We are so pleased to hear about your positive experience with Robbie. It's wonderful that they were able to calm your concerns and provide such knowledgeable and friendly assistance during such an important time. We're delighted to know that nothing was too much trouble! -AK

Rated 5 out of 5 stars

Bathroom Design

Really happy with the bathroom design and service we recived from Robbie. He was very helpfull throughout the whole process, listend to what we wanted and offered great advice and ideas. The whole experince was easy & stress free. We are so pleased with the finished result. Would reccomened happily.

August 3, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We're delighted to hear about your positive experience with your bathroom design! It's wonderful that Robbie was helpful throughout the process, listened to your needs, and offered great advice. We're so pleased you're happy with the finished result. -AK

Rated 1 out of 5 stars

Very disappointed

Very disappointed. I booked a telephone call for which I received email confirmation. However no call was made and now I have received email hoping I enjoyed meeting my consultant and asking for a review!

August 10, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We sincerely apologise that your scheduled call was missed and for the follow-up email. We have requested additional information, so we can get this looked into further. -AK

Rated 5 out of 5 stars

The design consultant Robbie D came to…

The design consultant Robbie D came to our flat,lovely chap,knew his stuff and we arranged to go to Wickes to choose the new kitchen.
Robbies assistant saw us,nice lady but we designed the kitchen around a sink we liked only to be told it was discontinued.The 50/50 intergrated fridge freezer we wanted to match the kitchen was only available in 70/30.Sadly we went else where,felt bad for Robbie as he did a good job but the product range let them down.

July 24, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We appreciate your positive feedback regarding Robbie D, David. We are truly sorry to hear that our product range ultimately led you to go elsewhere. Your comments about the discontinued sink and limited fridge freezer options are valuable, and we regret that we couldn't meet your specific needs on this occasion. - AB

Rated 1 out of 5 stars

"Fitted Bathroom" DON'T TOUCH THEM!

My 86 year old mother paid nearly £10000 for a new bathroom
Not measured correctly, sink suitable only for a cloakroom, cupboard/cabinet had to be cut down as wrong size.
After numerous telephone calls from our end and hitting a brick wall, we have now had to contact the Ombudsman for advice
Terrible customer service

April 6, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi Nicky, We appreciate you sharing your mother's experience. We're very sorry to hear about the issues with the bathroom measurements, the unsuitable sink, and the need to alter the cabinet. We understand your frustration with the customer service and the need to contact the Ombudsman. We have sent a request for further information to look into this for you. - Sean

Rated 5 out of 5 stars

Wonderful experience with Kinda

Wonderful experience with Kinda designing our kitchen. Excellent attention to detail thank you!

June 21, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hey Emily, thank you for your amazing review regarding your Wickes kitchen experience. I'm delighted that Kinda in our Waterlooville store was excellent throughout your design, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I popped into the Waterlooville branch…

I popped into the Waterlooville branch to ask a few questions about the bathroom furniture on offer. I was met by Robbie D who was very friendly and extremely helpful. He took the time to drop what he was doing to talk to me (he was deep in the middle of a design stage) and gave me great information and some really helpful advice. Thank you to Robbie and the team — I'll be back with my order shortly!

June 9, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi Ashley, Many thanks for your review, it's good to know that our colleague Robbie was able to help you with your new bathroom requirements. Thank you for considering Wickes for your new bathroom. We look forward to welcoming you back into the store soon.

Rated 5 out of 5 stars

Alan from the waterlooville branch was…

Alan from the waterlooville branch was extremely helpful on aiding my purchases I was very resourceful

May 5, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi Chris, We appreciate you sharing your experience with us. It's great to hear that Alan was helpful in assisting with your purchases. - Sean

Rated 1 out of 5 stars

Wickes Waterlooville

Wickes Waterlooville, terrible installation of kitchen. With awful workmanship, keep finding more and more issues. The design team are in over their heads. I'd recommend going with a private kitchen installer that you trust. Been a complete nightmare.

January 26, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Hi, thank you for taking the time to leave a review. We're very sorry to hear about the issues with your kitchen installation. We have sent you a request for more information so, we can look into this. -LG

Rated 5 out of 5 stars

I needed a paint mix

I needed a paint mix and was very statisfied with the attention to detail I was given. The member of staff Alan in the Waterlooville branch who mixed the paint for me was very friendly and very efficient. Thank you.

April 30, 2026
Unprompted review
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Reply from Wickes - Waterlooville

Thanks for the great review! We’re glad you were happy with your paint mix and the service you received from Alan. We’ll be sure to share your feedback with him. -AK

Rated 1 out of 5 stars

Kitchen design appointment

After booking an appointment online to come into store to design a kitchen for a slot on wednesday between 10-11. We arrived in store to be told the lady the appointment was booked with does not work wednesdays and they had no other members of staff in store to help. So i would advise if you book a slot this does not mean that anyone will be there to actually have the appointment with you.

April 15, 2026
Unprompted review
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Reply from Wickes - Waterlooville

We regret that you arrived for your kitchen design appointment only to find that the staff member wasn't available. We'll look into how this booking error occurred to prevent this from happening again. Thanks for your feedback. -AK

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