Wickes - Watford Reviews 

Few reasons
As a customer looking lost I was approached by a chap called Gordon
He asked if I needed assistance, quickly I said yes !
I have started building a wooden summerhouse in my back garden.
Not unfamiliar with carpentry, the main frame is 70% completed.
Gordon listened to my issues and suggested several ways to overcome every issue. An experienced trader himself, his understanding and advice was absolutely brilliant.
Thank you Gordon
I’ll be back as I need to order roofing and insulation materials to complete my project ..

Tom Collins who was the design specialist was very helpful & provided excellent plan of the new bathroom.

Have to say watford is best Wickes store for helpfulness! Store manager and Sara (always happy and cheerful even though she’s on early shift!) were unbelievably helpful It’s now our go to and preferred Wickes store Awesome customer service there!

Lots of choice and options in this store and for reasonable prices! We were helped out by Leo today who took his time to go through various options with us and get the most out of our visit. Many thanks!

I was in the middle of a DIY project here in Watford and, like many DIYers, I walked into the store with a million questions and a bit of uncertainty. I was lucky enough to meet Gordon, and I cannot thank him enough for his help.
Gordon didn’t just point me to a shelf; he truly listened to what I was trying to achieve. He shared insights from his years of experience that I never would have thought of on my own. It’s rare to find someone so kind, patient, and genuinely invested in helping a customer succeed. He turned a confusing part of my project into a clear plan.
Wickes is lucky to have someone with his expertise and heart on the team. If you’re heading into the Watford branch and need someone who actually cares about your project, look for Gordon!"

A cancelled order within hour of order (different product re ordered) original order got delivered despite cancellation. Then had take 2-3 weeks to get collected. still not done as of today. still waiting for my refund despite should NEVER have been delivered. Phoned and emailed several times. kept on hold today for 45 mins !!!

Fantastic experience in this Wickes. Staff very helpful, products stocked regularly. Leo was very helpful in helping me find what I needed. Recommended store.

When I went into the Watford store I was greeted by a lovely young man called Lee who helped me find the paint I was looking for. They didn't have 5ltrs of Soft truffle in stock and he pointed out that it would be cheaper to buy the 2 x 2.5ltrs which was in store. Such a lovely polite helpful young man.

Our visit at Wickes, Watford, was made much more enjoyable by the helpfulness, friendliness and efficiency of Maria. She should be commended for her people skills.

I was served by Maria at the checkout who was just a pleasure to deal with. She was very helpful and explained there was special 15% discount on all products so of course I bought a few extra items. I hope this review is shared with her. She deserves to be commended by her manager for consistent good work.

Tom from Watford store was great in planning out my Madison kitchen. I knew what I was looking for and he helped me bring it to life and think of all the finishing touches it needed.

Delivery was arranged to suit my timeline and arrived with no issues.

I use this branch very often.. helpful staff if its not in stock they order it in for me..
Kirti was especially helpful

I always find the staff most helpful in this store, particularly Maria who gives very good advice & always makes sure that we find everything we need. Nothing is too much trouble. Great service. Thank you.

Very helpful with helping me with selecting the right product and guidance in where to find it with a very polite staff member when purchasing the item at the till.

Great store, kirti is very helpful 👍🏻

Wasn’t enough stock on shelf, so asked Leo to check out back, which he did and came back with all that I needed.

Very helpful, makes a change.

Thank you

The staff are very helpful and informative

I popped into the shop to pick up a pack of tiles and was unable to lift the box, Leo was so helpful and loaded them into my trolley and then took them out to my car too! Thanks so much for your help Leo!

Wicks is my go to store for my work materials Sara is always there to help if I need any advice

I visited Wickes Watford this morning. I am 75yrs old and have difficulty lifting heavy items. I requested at the counter for help. To my luck a young boy working at Wickes was passing by and the lady asked him if he could help me to pick my order. He was great. Immediately, he said Yes to helping me with a nice broad smile. I accompanied him and he made sure all the correct items were picked and in one case 'cos it was only available in 50l and I had asked for 75l he quickly calculated and told me I will need 6 bags instead of 4. I knew that but his attention n action said a lot about him. He placed all the items in the car very nicely, carefully and when I tipped him he refused to take the cash. I insisted and yet he refused. I had to push him to accept it and then he said I will give it to charity. I think he must be only 20-22 yrs old. Just goes to show his thinking. I did tell him it was for him and not charity. It was my pleasure to meet "Shaz". I would give him at least a 5* rating and he surely wud be an asset to any company he works for.
I just thought how proud he his parents must feel with his approach and attitude.