Wickes - York Reviews 

68
TrustScore 4.5 out of 5

4.3

Lysander Close, Unit 3, Clifton Moor North Yorkshire, YO30 4XB, GB


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Rated 1 out of 5 stars

Wickes supplied doors to my joiner. One of the doors was so poor quality that you could see through one of the knots but only when fitted. Although wickes suppliers honoured their guarantee to replac... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd kitchen I have. bought from Wickes,The first one lasted 26 years and to be fair there was not much wrong with it, apart from I had had it 26 years and fancied a change. We have just... See more

Company replied

Rated 5 out of 5 stars

Josh completely understood my reason for considering a kitchen replacement. He was very friendly and thorough and gave me confidence that you can deliver the kitchen to make my life much easier withi... See more

Company replied

Rated 5 out of 5 stars

I am 71yrs old and went to York Wickes for 2 bags of cement and 3 bags of sand all 25kgs. Adam the staff member was so friendly and found out I needed sharp sand not kiln dried, put them on the trolle... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - York

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Lysander Close, Unit 3, Clifton Moor, North Yorkshire, YO30 4XB, United Kingdom

  • +441904692799

4.3

Excellent

TrustScore 4.5 out of 5

68 reviews

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4.3

All reviews

(68)

13,706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mo saves the sale (probably)

The store didn’t have what I wanted in stock, but Mo made sure I didn’t leave to try and order it myself. He sorted a delivery to my house before I left the store (and potentially bought something else from someone else). If this guy worked for me I’d be very happy with that activity.

November 10, 2025
Unprompted review
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Reply from Wickes - York

Hi, Harry. Thank you for taking the time to share your review with us. We are really pleased to see that, Mo, was able to help get the product you needed. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Great experience

We booked an appointment online to see the kitchen design specialist for our Utility @ Wickes, Clifton Moor, York.

We have to say that it’s not often that reality exceeds your expectation, but fair play, after 3 hours of detailed conversation, Chris had designed our new Utility, and it went so well we got him to design our new Kitchen too. Chris’s attention to detail and desire to help us achieve our objectives was immense.

Great all round experience, a great solution for us - Thank you Chris!

Sarah & Rob -York

October 22, 2025
Unprompted review
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Reply from Wickes - York

Hi, Sarah and Rob. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Chris, at our Wickes store in York, paid a great attention to detail and provided a professional design experience. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Mo at York was very helpful throughout

Mo at York was very helpful throughout. He was thoroughly efficient and kind. Thank you

October 23, 2025
Unprompted review
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Reply from Wickes - York

Hi, Robert. Thank you for taking the time to share your experience with us. We are happy to see that, Mo, was very helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Rated 4 out of 5 stars

Very good store and staff

What a great set of staff, all helpful, got a decent reduction on a damaged item as well .Good selection of stock.

October 18, 2025
Unprompted review
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Reply from Wickes - York

We're happy to hear that our staff was helpful and that you found a good selection of stock. Thank you for your positive feedback! -AK

Rated 5 out of 5 stars

Great initial meeting

Great initial meeting. Joshua really knows his stuff and gave us some excellent advice about things we hadn’t thought of or considered. Also gave us an idea of realistic pricing which we appreciated.

October 16, 2025
Unprompted review
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Reply from Wickes - York

Hi Judith, We're happy to hear that your initial meeting was great! We appreciate your feedback and are glad that the advice and pricing information were helpful to you. -LG

Rated 5 out of 5 stars

Amazingly patient kind member of staff

Amazingly patient kind member of staff, whilst I checked what I needed and then paid by voucher. Thank you Gloria!!

October 17, 2025
Unprompted review
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Reply from Wickes - York

Hi AB, We're happy to hear that a staff member was patient and kind while assisting you with your purchase using a voucher. Thank you for your positive feedback! -LG

Rated 5 out of 5 stars

Really good experience

Really good experience. Mark was extremely thorough.

August 20, 2025
Unprompted review
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Reply from Wickes - York

Hi Joyce, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mark in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

We've just had our new bathroom…

We've just had our new bathroom designed and delivered by Wickes, and installed by Evolution Works.
We are so happy, the bathroom looks amazing.

Popped in to the York branch of Wickes and met Josh who came to our home and discussed our requirements with us and designed our bathroom. He went through all the options available to us and it was nice when in store being able to see a lot of the options on display so we could decide the finishes and colours based on actual items on display.
Wickes put us in touch with Evolution Works who were assigned our bathroom project. Shaun Lomax came out to go through the plans and talk through the finer details (very nice guy, really helpful), Shaun went above and beyond whenever I had a question or needed advice.
Craig and Mickey worked on our project and boy did they work, really hard. Nothing too much trouble, started early, talked us through everything that was being done, all the finishing touches they completed. A really great team who pulled it all together to give us our dream bathroom. Wouldn't hesitate to recommend them.

August 15, 2025
Unprompted review
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Reply from Wickes - York

We appreciate you sharing your bathroom design and installation experience. It's great to hear that you are so happy with the final result. We're pleased that our team and Evolution Works provided such excellent service and helped create your dream bathroom. -AK

Rated 5 out of 5 stars

From our first visit and meeting Bibi…

From our first visit and meeting Bibi we found the service, ordering, delivery and installation by Peter Clark to be of a great standard, all aspects of the work were completed on time . Just wanted the hippo bag collected earlier, ( an inconvenience as it’s been 6 days since the work completed )

May 23, 2025
Unprompted review
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Reply from Wickes - York

We're glad you found our service and installation to be of a great standard. We appreciate your positive feedback. We'll look into the hippo bag collection. TW

Rated 1 out of 5 stars

Unhelpful staff

Called in to York store for a length of 70mm x 45mm tanalised timber. Shortest length available was 2.4m which would not fit in my car. Said I would buy it if they could loan me a saw to cut and shorten it outside so I could carry it in my car. Extremely poor and unhelpful long winded response from male store person saying that was not possible. Was difficult to effectively communicate with him so left without purchasing. A lost sale for you and an unhappy customer. B&Q happily provide a hand saw in store for cutting strip timber and will usually do it for you.

March 30, 2025
Unprompted review
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Reply from Wickes - York

Hey there, thanks for your valuable feedback, and I'm sorry to learn of the issues you've faced in our York store. Unfortunately we don't offer this type of cutting service. - Dylan

Rated 5 out of 5 stars

Kitchen planner I had an appointment for kitchen…

I had an appointment for kitchen planning and Ibolya was amazing. Very helpful and very knowledgeable

February 18, 2025
Unprompted review
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Reply from Wickes - York

Hey Laura thank you for your five-star feedback, and I'm glad you enjoyed the service from Ibolya in our York store, enjoy your new space! - Dylan

Rated 5 out of 5 stars

Good service

Lots of choice. Staff seemed friendly and no wait at checkout and Gloria? Was very friendly and helpful

January 20, 2025
Unprompted review
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Reply from Wickes - York

Hey Maria, thank you for your five-star review, and I'm glad that you enjoyed the service in our York store from Gloria. - Dylan

Rated 4 out of 5 stars

Excellent Service.

We bought our new en-suite bathroom from Wickes in York. The company representative was Josh Milan. Throughout the process Josh was professional, knowledgeable, very friendly and patient. Josh was involved throughout the installation process and followed up through aftercare, I would highly recommend Josh.

October 21, 2024
Unprompted review
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Reply from Wickes - York

Hi Peter, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Josh and how pleased you are with the service they provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB

Rated 5 out of 5 stars

We have had two kitchen design…

We have had two kitchen design appointments with Ibolya Liptai. She is very knowledgeable about Wicke’s products and able to offer ideas to maximise our kitchen design. She listened to our ideas, and offered advice in a very calm, friendly manner, and was not pushy in any way at all. She really went over and above to help us achieve our design. I have already recommended her services to friends who are wanting a new kitchen design and would highly recommend her to anyone else. She’s an absolute star.

December 17, 2024
Unprompted review
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Reply from Wickes - York

Hi Emma, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We greatly appreciate this feedback and hope you enjoy your new space. - FB

Rated 5 out of 5 stars

Just went in the store for a simple…

Just went in the store for a simple click and collect but Gloria and entourage were there as entertaining as ever just to fill in a couple of minutes they needed as I was early for the collection great service overall regards Mike

September 20, 2024
Unprompted review
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Reply from Wickes - York

Hey Michael, thanks for your click and collect review, and I'm glad you had a great experience at the York store! - Dylan

Rated 5 out of 5 stars

Great customer service

Gloria and Alex helped me find the product I needed and showed great patience with myself as I needed some help deciding what exactly I wanted.

September 12, 2024
Unprompted review
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Reply from Wickes - York

Hi Justin, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Gloria and Alex, and the service they provided you. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Great customer service

Great customer service from Gloria and Jessie at York.

September 12, 2024
Unprompted review
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Reply from Wickes - York

Hi Carol, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Gloria and Jessie and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Rated 5 out of 5 stars

Great customer service from kev

Great customer service from kev. Lovely guy ,very friendly and knowledgeable about wickes products. Thanks kev

September 7, 2024
Unprompted review
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Reply from Wickes - York

Hi, Lee. Thank you for taking the time to share your review. I'm really pleased to see that, Kev, was very friendly and knowledgeable on your visit. Thank you again for your kind feedback. - Scott H

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