Wicks Reviews 

Visited Warrington Wickes to collect a pre ordered piece of timber. It was warped along its length and width. A member of staff invited me to get another but there was only one like piece. It was also warped - though not as bad as the first.

I complained to customer services by Email. I eventually managed to get them to raise it within the organisation as I complained reserving poor quality goods for a store collection was really poor customer service. I am not convinced from my Email exchanges they will do anything but time will tell.

I would say to anyone in a similar situation to kick up a fuss.

I can't recommend Wickes kitchen Bridgwater enough Ben was amazing designing my kitchen it was a hard one to design but his experience was fantastic can't wait to have it fitted x

I went to them for a kitchen, took them nearly 2 years to complete and at 8 years the units are failing, I had a 10 year warranty and now they say it was 5 years, totally unacceptable and shoddy workmanship.

DO NOT EVER go with Wickes. Buying a kitchen is supposed to be a pleasant and happy experience. NOT stressful and upsetting.
This is my 3rd review as no one helps to resolve the issues.
Submitted an official complaint 6 days ago after numerous issues and still no one has got back to me and a response is promised within 2 days. Then on Friday I called and was promised by email so I have all the proof a response by 4pm yesterday and surprise surprise I haven’t.
I’m now going to consumer rights.
Order number: 661969729

Lovely helpful staff good price for fence paint However the invite to complete a survey on line via your till receipt Doez not appear to be working

Having recently got a new kitchen from wicks in Dumfries, Andrea came out and planned it perfectly for what we wanted, we had one small hitch but she was on it straight away and it was sorted no problem. Would highly recommend her , thanks again

I went in looking for wire cutters after looking and not seeing them there were two members chatting ar the help desk so asked them, they said it was down there so had another look still didn't c any after about 10 mins of looking I gave up and went to B n Q who were very helpful and actually took me to them. Maybe if I was spending more they would prob of helped very dissapointed in your staff

No response to my enquiry other than hopeless automatic responses. Never dealing with this lot again.

We were lucky enough when we wandered in to Wickes Crewe looking for a new kitchen to meet Andrew Critchley. He came out to measure, he knows all the products and did us a fantastic design telling us all the time we can always change it. Then with him we got the most amazing fitters Andy and Ethan of AC Propertt Enhancement’s. They took a wall down and fitted the kitchen but that is to understate what they did . Nothing was too much trouble, they suggested what we could do and then sourced everything, all the time wanting to ensure we had no stress and we had no stress. As perfectionists with such an attention to detail, we ended up with the most beautiful kitchen which we love and actually enjoyed the experience.Thank you so much Andrew Critchley and Andy and Ethan of AC. Nicky and Angus

Went to the Beverley store to buy a large tub of paint , wallpaper etc. The choice of stock was very limited and overpriced. Won't be going back as found all we needed at a Crown paint store and Screwfix.

We had a new bathroom fitted in 2021 and took up the option for Wicks to appoint the installation team.
The bathroom cost £6.5k + lots of other additional charges we paid direct to the installation team, within 1 year the ceiling paint has peeled off so in Jan 22 I contacted Wicks with photos of the ceiling and after a number of email exchanges and phone calls, Wicks told me it’s not their problem as the installation team were responsible who might I add Wicks had stopped using by this time. We are now in 2024 about to embark on a 3rd correction of the ceiling!
I have worked in Customer Service for 35+ years and how this was dealt with is disgraceful, unfortunately the lack of after sales customer service has really let Wicks down and each time I go into the bathroom I feel it has been money wasted

Had a problem with paint . Lucy and her team went to great lengths to sort it out- thankyou great service as usual

Appalling service from Wicks Rugby. Bought a pair of step ladders which when opened were not long enough. Took them back and was told they would only refund 80%, had they told us when purchasing we would not of bought.

Will not be returning!

Asked Wicks if they would kindly give me 10% off as they do for trade customers and basically they said tough luck, you would think they would approach it differently and to try and make a sell but oh no not them.
It just makes me want to go else where especially if they are not willing to help out!

We went to Wickes in Derby and we were look after by Reece, he was brilliant, he helped us with our dream kitchen. Reece went above and beyond! Excellent service throughout.

We got a new bathroom from Wickes.
When the plumbers went to fit the radiator it was all rusty. Spoke to Wickes and it was replaced within 48h.
Brilliant service from Folkestone
Well done
Tom 👍

Bought a hammer from Wicks and within three days I could feel the quality

After an incredibly bad start, they came through in the end. Am very happy with my kitchen.

After eventually finding someone in the correct department to air my complaints with regard to the original problems, everything was OK and I received some compensation for all the delays/problems.

Credit where it is due

What a total bunch of incompetent people , I am disabled, my balance isn’t good, I bought a security light that lasted just 4 months, I had to wait until I felt well enough to take it down, a 40 minute journey to be told that without my invoice they couldn’t help me, even though the item was date coded and had wicks label on it, the customer service representative didn’t bother to show the vaguest interest , came home contacted wicks on line, found my cc receipt to then be told by wicks on line customer support they wouldn’t except it as proof of purchase, contacted shop, asked to speak to store manager, (it didn’t happen) but store says they will accept cc statement, so wicks you have wasted over 3 hours of my time, cause stress and suffering, and sent me around in circles, by far the worst ever customer after care

We did have trouble with the installation, but Michael and Rachel from the Colonnades branch were extremely helpful. Michael visited and made a note of all the items we were not happy with and arranged for someone to come and rectify the problems. So because of their help we are now happy with our kitchen