Wicks Reviews 

A lovely lady from Wicks came to design our kitchen, week later we went to the showroom Dunstable to discuss further materials and for about an hour, was told then she would sent me a quote within the next few days, weeks later not heard anything so we went down to the showroom and was told she would send me a quote via email, weeks later heard nothing, I then emailed Wicks customer service regarding the issue to this date I have heard absolutely NOTHING from Wicks, what a waste of my time, just appalling!!

Heard very negative things about my new local branch (canning town) but, apart from looking a bit battered (expected as the store is more for trade than the public) everything was fine. Even returned an item and the staff were swift, pleasant and I had no issue with returning to buy more, after my initial experience.

First time kitchen renovation, we choose Wicks Pontefract where we had Steve (Kitchen Design Team) measure up, given there was a wall to take down he took precise measurements and designed my actual dream kitchen. The real life experience of walking into my kitchen every morning is amazing. I am so happy we went with Wicks, from the modern worktop to every soft close hinge we are thrilled with all efforts that contributed, thank you Steve, thank you Wicks 👏 😊
Kate W, Glasshoughton, Castleford

Their customer support team failed to deal with two emails from me reporting a leaking shower unit fitted by their contractor. I logged a complaint with them after they agreed they hadn't dealt with my emails over a three week period.

They don't even deserve 1 star, but i have no option.
24 Jan i Purchased radiators at Lichfield Store that were advertised on the website and stated that it included the air vents.
Delivery around 4 days later, but wrong ones and no air vents.
Contacted customer service who said they would contact their supplier to come and chance them.
Here we are a month on and several calls later including to manager at head office and nothing even though i was told iwould reveive a call back each time i called (6 times}. I called Head Office today and FINALLY got call back telling me there is nothing they can do and no refund.
I am fuming........ WILL NEVER USE WICKS AGAIN FOR ANYTHING..... FALSE ADVERTISING.... NOT HELPFUL AT ALL. PLEASE BE WARNED!!

Purchased a supply only kitchen at Wicks Winsford branch, the process was relaxed, friendly and very professional. Wicks delivered the kitchen on time as agreed with nothing missing and the after sales customer service was amazing.

update on previous post
Kitchen fitter came today to finish installation. New oven replaced and ok. Door for boiler cupboard damaged yet again so not fitted. MAJOR PROBLEM however as cooker hood doesn't fit. The cooker hood is 90cm wide but the space between the units is 88cm wide. The cooker hood was the main feature of the kitchen and now can't be fitted. I'm devastated tbh.
We either completely remove the whole kitchen and start again or choose a new cooker hood, which is not the one we wanted.

NEVER ORDER ONLINE. They never refund until weeks or months later. I cancelled an order before delivery date and had to chase up about the refund. They didn’t refund me the full price but the current discounted price regardless of me paying full price and cancelling before delivery.

I ordered a Keter bike storage shed at the beginning of December. You could chose a delivery date so I chose a Friday a week later because I would be home. It didn’t turn up and I got a message to say it would be delivered on the Monday. There was no option to change this and I had to take time off work. When it arrived it was damaged. I tried phoning, emailing and never got a response until I received a “rate us” email where I rated the service as poor. I was then contacted by someone who was actually very helpful and they contacted the supplier who offered a replacement part but it was out of stock. In the end we assembled the bike shed (26/12/2022) because we needed it and found the broken bit didn’t really affect the item. I told both customer service at Wicks and the supplier who informed me they had a replacement part if I required it but I couldn’t be bothered to dismantle the shed to insert the broken part so we notified Wicks and the supplier. Didn’t hear anymore.

And the saga continues ….. had an email response due to the first Trustpilot review below …… we gave them the information required (3rd time of doing so) and …… you guess it ….nothing. We are told Customer Service can not even contact their own Installation Managers to get them to correct the appalling workmanship…..
The wait continues ….. be warned read the TrustPilot reviews before you commit any money to Wicks and good luck if you do…..
Previous review posted …….
Spent £25k on a kitchen in March, started work in July and still not completed ..... Showroom Design Manager visited home to see the poor workmanship and unfinished areas, but has no authority to help nor can the Showroom Manager ( honest this is what they said ...happy to take the money though)!!!, Now pushed on the Customer Service team who acknowledge the issues from the reports and photos - but don't have any authority to do anything - Apparently its the Installation Mangers responsibility to sort out issues - no one else's .... but the Installation Manager doesn't respond to any emails or contact ..... No one at Wicks will take any responsibility or ownership, no one rings back or gives us updates, everyone says there are issues to sort and promises they will do what they can - but we never get a call back and we simply have to start again with whoever answers the phone when we call every week !! .... Awful experience, Awful communication, Awful company .... £25K on a dream kitchen which is now a nightmare !!

Ross and Usher were extremely helpful when I visited the Wimbledon branch.

Where do I start, the service in store in Maidstone is horrendous and the complaints team is even worse! I raised a complaint on the 1st October following a dreadful store experience and to this date I still haven’t had a response to my complaint despite an email on 2nd October from Mihai advising me my complaint had been passed to the correct department.
I purchased some kitchen cupboards and a wine rack in the Maidstone branch. When I placed the order, I was told I would be contacted with a delivery date. Firstly, I received no phone call. The delivery turned up unannounced, so I contacted a kitchen fitter to come and fit the cupboards on Saturday 24th September (I have since found out that we should have been offered this service at the time of order). When he started unpacking the boxes, we found one item was missing from delivery. I returned to Maidstone on the same day to enquire about obtaining the item from store but was told it wasn’t possible. The man we spoke with Alan apologised and advised they’d call us with an update, 4 days later the missing item from our order was delivered but we still didn’t receive a call. I contacted the kitchen fitter to come back, so this has now cost me twice, only to then find that the catch fastenings were missing from the wine rack frame, so again, I took another trip to the Maidstone store, spoke with a lady in the kitchen department who was unhelpful, rude and didn’t want to help us as we couldn’t speak to the man who we originally spoke with regarding the missing item. I was told the catch can’t be purchased from the store and that I have to contact customer service. I phoned customer service who told me I had to fill in a form online, which I did and also an online complaint form. Having not heard, we went back to store on 10th October and saw another man who took our order details and said he’d call the next day after 9am as he would need to speak to customer services. To date, I still haven’t heard from anyone. What a joke!

Alan Bartlett at the Midsomer Norton branch of Wickes couldn't have been more helpful. I ordered a new kitchen and a walk-in shower bathroom. Alan gave very good advice and was always available to answer any questions or concerns.

Just had a kitchen fitted everything from start to finish was spot on from ordering it and designing it with Anthony Storey Wicks Milton Keynes and fitting it by Richard Swann can’t thank them enough friendly and both professional.

anybody wanting to use wicks DONT 20 grand for a kitchen salesman measures units wrong size have to change unit tell him what we want he dosent put on drawing so fitter wont do what we wanted went to store to complain manager not interested so arrogant once they have your signature they dont give a dame cause they will get their money customer services what a joke no replies when you leave a message 5 grand work top delayed spoke to manager tried to blame fitter then work top company after many phone calls by myself found out it was wicks that put the wrong date sent sales man back out to check our complaints he just shrugged his shoulders and said what do you want me to do ahd walked out. absolutly appauling service please if you are thinking of having a kitchen stay well away from these guys and go to a decent company

Their products are as good as their advertising.IT HAS OUR NAME ON IT... WICKS.

I ordered a vanity unit with basin for delivery along with 11sq meters of tiles, they did arrive the basin on the vanity unit was damaged and the tiles were the wrong ones. After a lot of hassle they sent another vanity unit, but no tiles, after another phone call they sent the right tiles in damaged boxes and different shade numbers (even though I had asked for them to be checked). I have had a bathroom fitter stood around waiting for goods to arrive. Wicks do not want to know about my problems. Do not use this company. On the plus side the delivery driver from City Sprint was very helpful.

I have an on going problem that they are now ignoring my emails....
I ordered the wrong item!! so reordered the correct one, asking for the wrong item to be collected when the other item delivered (Oh NO that can't be done) have to pay £7 to return an item ????
I have now sent 12 emails regarding this and still no collection date. I will NEVER use or recommend this company again. Think on Wicks a BAD word goes way further than good, what with social media and news papers ... I expect this sorted by Tuesday 20th Sep 2022 or I shall start billing you for all my time.....

They took over 2 months to complete my wet room and it’s not finished and my husband died