Wifi Smart-home Reviews 

Have purchased 45 down lights plus light switches from this company, now I wished I had hadn’t. I have had nothing but problems with the down lights ever since , I have been waiting for over 4 months now for the latest batch of faulty lights to be replaced but have been told the company has closed down due to an illness in the family. I am now seeking legal advice as to how I can get my money back and start all over again !!

Trying to send an email to them on about four faulty switches but email reply was The response from the remote server was:
550 5.7.13 Disabled recipient address

Emailed them on Friday due to a problem I was having. They agreed it may be down to a faulty voltage regulator- two arrived in the post on Saturday.

Fantastic service ( and a problem solved )

Ok so I've bought 4 WiFi light switches and a WiFi plug socket. So the first light switch connected fine. All working. Second one, took ages and wouldn't work. Wasted an hour and half. Then I swapped that switch for the other one and then it worked. So the previous switch was faulty. I tested the final switch and that also didn't work.

And I removed one of the switches from the app. And tried to reconnect it but it's never found the switch again. No apps could. I got instructions on resetting the WiFi memory but that hasn't worked. So now using that as a normal on/off manual switch without the WiFi feature.

I've contacted them and sent those back and they tested it but was working fine. So must be something else. The guy was friendly and explanatory on the phone and was sending out a new one for me.

The product itself is really good and am happy with it. The issue must be somewhere else or maybe my WiFi.

Overall, I would recommend because these switches are really good. The ring light is quite bright too.

Top notch switches.
Flexible - requested upgrade to Saturday (next day) delivery which was accomodated...two weeks running.

I found this company when searching for a socket outlet that had both wifi switching , usb and mechanical on off. All though there are lots of sockets with two of the above these were the only ones I could find with all three and not a silly price.
I also thought I would try out the light switches and found them easy to fit apart from some odd wiring that the company helped me resolve with a modified switch thank you
Now I have had a good experience with this company I will be ordering more as I expand our smart home.

Wish List
It would be good to have a WIFI switch to use with external mechanical switches for e.g. bathroom pullcords.
A battery powered light switch to use were there is no wiring
Garage open/close controller

I received the light switch connection automatically easy so inpressed ibrough another device same day then it stopped working tried everything finally got working then stopped again lost WiFi have same problem with other switch got one working again but not the second one could really do with a utube video showing reset and setup the instructions don't seem to be getting the switches working and if your WiFi goes down does not automatically reconnect when backup if they make utube video the house sorts the problems will get more for house

I have several of these switches installed at home and they work brilliantly and were fairly staightforward to wire up.
My only gripe is that the design of the switches has recently changed. The previous switches had a flat glass panel and were touch sensitive. They looked very modern and sleek. The new switches are of a mechanical rocker type switch, which although works fine, in my opinion is no where near as nice looking as the old glass front design.
They have been really helpful and are going to supply me with an old stock switch to match my existing ones but I intended to gradually replace all my switches with the old design ones and I am not sure if they will be available in the future. I cant afford to purchase them all in one hit so will have to wait and see if in the future the old style are still available.
In my opinion its a step backwards and i would like to see the choice of both styles of switch available.
But all in all good customer service and a brilliant product that overcomes the no neutral wiring problem in most UK homes.

I purchased three of the original switches from this company, but had a problem after a few months, The lights wouldn't turn off. Two of these were replaced with the same style of switch and again I had the same problem.
I spoke to Tony at Wifi Smart-home who explained that they had an updated switch and replaced all my switches free of charge.
The new switches are really nice looking and working perfectly.
Tony has also given me advice in wiring my landing lights and sent me a wiring diagram.
I think the customer service was brilliant and will be purchasing more of these switches in the near future.

It’s not often that I leave a review on products but I was really happy with the customer service that I received. I recently purchased some light switches and The 360 security camera.

The switches were for my husband as he does like a gadget around the house, he found them very easy to install with the step-by-step instruction guides and it was great that we didn’t need any hub and they just connected straight to the Wi-Fi.

What I really wanted to leave a review on was the camera, it was so easy to set up the reason that I got this was actually to keep an eye on my dog at home whilst I’m working. My dog unfortunately suffers with separation anxiety, she has destroyed parts of the house and I needed to communicate with ur while at work the camera I got gave me that ability to do that with the 2 way audio function. I’m very impressed with how this is working for us as a family and I will recommend to friends and family in future

Great Product & Great People
I bought my first switch back in October as a trial. It was great, tech support was email only but very helpful.
I told them I planned to buy more and found out they were changing design. To ensure my switches all matched, Tony agreed to swap out my existing one for a new one and I purchased three more switches which work brilliantly.
No neutral, no hub, simple wiring and faultless product.

I have ordered one switch before X-mas , arrived on next day. My husband installed it himself. Connected to Alexa quite easily. Had a power cut then couldn’t work out how to reconnect. Spoke on the phone to Tony who was very helpful and extremely patient with us. Now all working fine. We have ordered two more switches and key ring.

I purchased 3 switches 2 worked fine and 1 was faulty, I emailed Tony who was very helpful and sent another switch out to me straight away arrived within 2 days, now everything works perfectly.
I am very happy with this company and the after sales service, the switches look great very clean and modern looking.
My only gripe was I couldn't find a telephone number on the website but I see now this has been rectified
I would recommend this company to potential clients.

Over the moon with my new switches from wifi smart home. Customer services was second to none, spoke to one of the technical team when I needed help in setting the switches up- my error as I did not read the instructions. Every thing ran smoothly from the purchase to the delivery (only taking 2days to arrive) over all I’m very happy and i have already recommended the switches to friends and family. Thank you :) x

They just resell products available from a certain famous Chinese internet sales website with 400% markup. I'm not allowed to name them because "Wifi Smart-home" is attempting to censor my review. What does that tell you? Would they need to censor me if it wasn't true? They even use the exact same product images as that site.

Edit: and now they're calling me "COMPETITOR" based on nothing at all just because I called them out. Does that seem like the action of a trustworthy seller with nothing to hide?

If you aren't just reselling, why did you use the exact same product pictures?

Recently purchased a switch...the WiFi adapter visually looked big to fit; therefore packed it and emailed customer support for a refund. Firstly, they have 2 different email addresses; secondly, they’ve either removed their contact phone number and thirdly, I’ve not had a response for 2 weeks. Avoid at all costs if you’re not 100% sure with the product you’ll purchase!!

Bought a 1 gang smart light switch from this company and was very pleased with it. Delivery was very quick (couple of days), the product was easy to install and does everything I want it to do. It connected to my Alexa with less issues than any other device.
I had a question about the product and emailed them and had a response a few hours later. Will be buying more from them in the future.

I bought 3 smart light switches from them. 2 worked fine and i had a problem with a 3rd one. I called tech support 3 times and they said they will get back to me in 5 minutes. I wouldn't mind even negative feedback like i did something wrong during installation but they just ghosted me completely. It might be that they resell faulty products sometimes and since they know that they just like to play dead.