Wiggle.es Reviews 

15,601
•
TrustScore 3.5 out of 5

3.6

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Rated 2 out of 5 stars

Their website is misleading as it says free delivery, but in fact, you pay for delivery AND returns! I bought a product for nearly 100 euros and had to pay twice. Let´s be honest, this isn´t... See more

Company replied

Rated 1 out of 5 stars

Updated with warranty no: 5434861560 as requested... Returned a defective wheel to Wiggle in August using their delivery service. It took until end of October to receive it. Zipp replaced it and... See more

Company replied

Rated 5 out of 5 stars

Great service and fast delivery to Spain. The order was estmated to be delivered on 7th April and it has arrived today, 1st April.

Rated 5 out of 5 stars

Everything works great. Competitive price, fast dispatching and products are fairly quick to arrive home. Sometimes when products are out of stock and it does not say it on their web the product can... See more

Company details

  1. Bicycle Store

About Wiggle.es

Written by the company

Llevamos más de 10 años vendiendo online productos de ciclismo, running, natación y triatlón. Somos la tienda online de ciclismo número 1 en el Reino Unido. Compra con total seguridad en Wiggle.es, nuestra página de España y te enviaremos tu pedido de forma gratuita y rápida.

¿No estás del todo seguro de si deberías realizar un pedido con nosotros? ¿Necesitas que te aclaremos algo acerca de nuestras increíbles ofertas o has tenido algún inconveniente con tu pedido?


Ponte en contacto con nosotros mediante nuestro formulario de contacto: http://www.wiggle.es/ContactUsForm y te contestaremos tan pronto como sea posible.


Contact info

3.6

Average

TrustScore 3.5 out of 5

16K reviews

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3.6

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(15,601)

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Rated 1 out of 5 stars

Wiggle's courier charge is a scam

I have been a long time customer of Wiggle and their group company CRC. However, this time I needed some parts urgently before a trip and paid extra for them to be delivered "on or before 25th April" rather than relying on the free service. What I hadn't realised is that Wiggle's T&C say that unless you pay an extra £10 over and above the courier cost then the picking and packing will be delayed by between 2 and 5 days. Furthermore the courier is entitled to delay the package by a further 2 to 5 days. This means that my payment for a special courier service has resulted in my parts taking much longer than if I had availed myself of the free shipping. Quite frankly this is a scam and I shall not fall for this again. Wiggle's customer service have been less than helpful - I complained about the time taken by clicking on the button on my order and Wiggle's customer "service" complained that I hadn't included an order number - that's their software at fault! Wiggle/CRC have lost a good customer. There will be nobody at the delivery address for weeks for a package that has sat now for several days in Madrid. I look forward to getting a 100% refund when and if the package finally gets returned to Wiggle. Good riddance!

April 26, 2019
Unprompted review
Wiggle.es logo

Reply from Wiggle.es

Thanks for your review Graham.

We are very sorry of the issues you have experienced with us; this is not the kind of customer service we are proud for.

After looking at your order number and open cases with us, I've found that your case is being handled by our Delivery Investigation Team, who were in touch with you recently to look further into this.

At this point, in order to find a suitable solution for this, we would need you to keep in touch with this team to speed up the resolution.

We look forward to hear from you via mail.

Yours respectfully,

Rated 4 out of 5 stars

Good experience overall

Good experience overall. The products are shipped very fast and the quality of service is nearly perfect (since perfection didn't exist).

March 17, 2019
Unprompted review
Rated 5 out of 5 stars

Wiggle excelent

Comprar online aquesta tenda es garantia de bon servei.
A preus molt recomenables,quan tenen ofertes.amb bona atenció al client.cliclisme ,runing,etc.

Buy this online shop is a guarantee of good service.
  At very recommendable prices, when they have offers. With good customer service, request, runing, etc.
Several years ago I bought her.

March 14, 2019
Unprompted review
Rated 2 out of 5 stars

Priority deliver not available, product seal opened !

First it was strange that priority deliver wasn´t available to my order. Contact support about that but the response wasn´t accurate, it did not explain why my order didn't had priority deliver option available. Then the order arrived inside of the estimated time but by not comming on priority deliver process/company it take more than a week to arrive, but the worst thing was that the package was damaged and full of portuguese post tape and all the products inside come with the close seal opened ! I'll never order again from wiggle unless priority deliver company process is available, and if i order again it shall be on test mode, by a product that won't need package and with a very low value.

January 22, 2019
Unprompted review
Wiggle.es logo

Reply from Wiggle.es

Gracias Ricardo por tomarse la molestia de dejarnos esta reseña. Sentimos mucho lo que ha experimentado.

Antes de nada, queremos informarle que nuestros servicios de mensajería y las opciones de envío prioritario están sujetos a cierta disponibilidad según su dirección de entrega y los pedidos de su cesta.

Para futuras ocasiones, le recomendamos que enmiende su dirección de entrega antes de procesar el pedido y compruebe en su cesta los servicios que tendrá disponibles, pues es posible que al alterar la dirección de entrega más céntrica, cambien también los servicios disponibles. Sentimos que en esta ocasión no haya sido posible el envío prioritario.

En relación a lo ocurrido con su paquete, podemos confirmar que es una medida tomada por los servicios aduaneros, pues en ocasiones han de comprobar la mercancía enviada. Cuando ésto ocurre, pueden abrir todo el paquete y comprobar uno a uno los artículos incluidos. Una vez procesada la inspección, dejarán nota de ello con una cinta de precintado característica para hacer notar que han sido ellos. Esperamos que entienda que Aduanas está en derecho legal de proceder de esta manera.

Esperamos que toda esta información ayude a comprender lo ocurrido.

Un saludo.

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